Support Board
Date/Time: Wed, 15 Jan 2025 21:38:49 +0000
Data download failure ver 1615 (CQG)
View Count: 831
| [2017-09-24 06:59:54] |
| User11942 - Posts: 298 |
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Hello SC team, I tried to update SC instance (connected to CQG FIX) to 1615 from 1590 yesterday but kept getting "Download fail" message and rolled back. Message log said something like "not able to access data from cqgfix service". Of course. Any idea why data download failure happened on 1615 and everything was ok on 1590? I don't want to use CQG web API b/c of its overwhelming connection stability issues in the past. Thanks.
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| [2017-09-24 07:13:08] |
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You just need to follow the instructions here to update the Symbol Settings to resolve the error with downloading historical Intraday data: Global Symbol Settings: Update Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-24 07:13:15
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| [2017-09-24 07:45:51] |
| User11942 - Posts: 298 |
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Ah, yes, totally forgot about this. Solved the problem. Thanks! Any advise on how to restore my specific session times automatically after a symbol settings update please?
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| [2017-09-24 08:51:53] |
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The Session Times are only set for no more than about 5 symbols. Updating the Symbol Settings would have changed those Session Times back to default and they just have to be manually changed back. But at most you should have to do this for less than 5 symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-24 08:52:19
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