Support Board
Date/Time: Wed, 15 Jan 2025 22:39:52 +0000
BMF exchange - no real time data
View Count: 1578
| [2017-09-21 15:35:47] |
| Marcelo - Posts: 13 |
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Hi Support, I am not getting bmf real time data since this morning (UMV17, XDV17 etc). It has started around 9am (US EST time). Any issues from your side? Thanks |
| [2017-09-21 17:10:29] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-21 17:13:04] |
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We see there was an interruption from 9:26 to 11:59 US Eastern time 2017-09-21. The data feed is now working. This was an issue from our data provider Barchart. We will see if we can patch the missing data at the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-21 17:13:26
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| [2017-09-21 17:42:47] |
| Marcelo - Posts: 13 |
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Thanks. Yes, real time is working now indeed. Do appreciate if you can patch the missing data so then I can have a continuous chart.
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| [2017-09-22 05:55:12] |
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We have the data now patched. Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart If the data is still missing, let us know the symbol because we only patched a few of the major symbols. We were not sure what symbols you are looking at. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-22 05:55:46
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| [2017-09-22 11:44:11] |
| Marcelo - Posts: 13 |
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Data is still missing. These are the symbols that I'm looking at: X4V17, XDV17, UMV17 and XIV17. I see some inconsistencies with these data starting around 8:30am (US EST). After noon, data is fine. So, better if you can patch data from all morning. Thanks
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| [2017-09-23 01:00:02] |
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There should not be any missing data for UMV17 and XIV17. We are patching the remaining symbols now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-23 07:22:57] |
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We apologize for the delay. We got delayed with finishing the patching and we just finished it now. You must follow the instructions here to re-download the data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart We have confirmed there is no longer any missing data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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