Support Board
Date/Time: Sun, 24 Nov 2024 02:55:50 +0000
Interactive Brokers data feed: Setting EOA Symbol through CHIXDE Exchange
View Count: 1982
| [2013-09-06 16:24:25] |
| User30668 - Posts: 108 |
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Hello SC Support, I am trying to open a chart and a DOM for this symbol but I just get the following message: “Symbol Error: Unknown symbol with ID 100036 is unknown, unavailable, or improperly formatted.” My data feed for stocks is from IB. The symbol I need to open a chart is EOA (The company is E.ON, from Germany). The exchange I use for this symbol is CHIXDE. So, I open a chart then follow the instructions provided in this link (http://www.sierrachart.com/index.php?l=doc/IBSymbols.html#Stock) and insert the following symbol: EOA-STK-CHIXDE When I click apply I just get that mentioned message and I can’t figure out why. The symbol is working perfectly with TWS and Ninja Trader (with NT the symbol is EOA|CHIXDE). Could you please give me some instructions? Thanks in advance. |
| [2013-09-06 18:17:13] |
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Use EOA-STK-SMART-EUR Also try this one: EOA-STK-IBIS-EUR Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-06 19:51:01] |
| User30668 - Posts: 108 |
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Thank you for your reply. I can't use the SMART or IBIS routing because I am not subscribed to other European exchanges that not CHI-X exchange (CHIXDE for Germany DAX30, CHIXEN for France CAC40, etc.) So, as I have to rout my orders and feed through this exchange I tried EOA-STK-CHIXDE-EUR but the result is the same, it doesn't work. As I mentioned in my first post I had to change it to EOA|CHIXDE to get it to work with Ninja Trader and it is working fine. But now that I'm abandoning NT I need to have stocks working with SC as well. Anyway, I just found out that the same is happening with US stocks too through SMART routing. The charts simply don't load. Any other suggestions, please? |
| [2013-09-06 21:53:09] |
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We are working on this and figuring out the right combination of parameters.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-06 23:04:05] |
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We now have this problem resolved. This will be solved in the next release coming out this weekend. Look for version 1022. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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