Support Board
Date/Time: Sat, 25 Jan 2025 05:32:03 +0000
Cant trade
View Count: 1823
[2017-09-19 22:47:31] |
sellis67 - Posts: 105 |
was wondering if it was a sierra chart issue or an issue with OneUp.
|
[2017-09-19 23:40:27] |
Sierra Chart Engineering - Posts: 104368 |
We need more details. Here is the documentation to submit an order: Basic Trading and the Trade Window: Entering an Order from the Trade Window What error message is displayed in Trade >> Trade Service Log, or what is the exact problem? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-19 23:40:46
|
[2017-09-20 01:15:17] |
sellis67 - Posts: 105 |
Teade service log will not open. It's not showing up anywhere. The exact problem is that I can't enter a trade when I hit buy or sell. |
[2017-09-20 01:48:14] |
sellis67 - Posts: 105 |
I can place a trade in sim mode but still can't open the trade service log
|
[2017-09-20 03:14:22] |
Sierra Chart Engineering - Posts: 104368 |
Select Window >> Reset Windows. The exact problem is that I can't enter a trade when I hit buy or sell.
We need to know what the error message is in Trade >> Trade Service Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2017-09-20 04:07:17] |
sellis67 - Posts: 105 |
so im telling you that the trade service log window isnt ioening
|
[2017-09-20 04:56:00] |
Sierra Chart Engineering - Posts: 104368 |
We apologize for not being clear. After you reset the windows as explained in post #5 above, then you can open the Trade >> Trade Service Log. What is the error message there when submitting an order. You can copy that line and paste it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2017-09-20 05:04:20] |
sellis67 - Posts: 105 |
Trade Activity Log: File read result: 9615 records inserted. 2010 fill records inserted. 0 records filtered. | 2017-09-19 15:43:26 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-09-04 00:00:00. Non-sim records date-time limit is 2017-06-18 00:00:00. Non-sim fill record date-time limit is 2016-09-19 00:00:00. | 2017-09-19 15:43:26 Rithmic Trading | Received trade account information | 2017-09-19 15:43:46 Rithmic Trading | Requesting trade accounts from server. | 2017-09-19 15:43:47 Rithmic Trading | Received 2 accounts from service. | 2017-09-19 15:43:47 Rithmic Trading | Requesting historical order fills for all trade accounts. Number of days: 1 | 2017-09-19 15:43:47 Rithmic Trading | Received 0 order fills. Inserting the ones that do not exist. | 2017-09-19 15:43:47 Rithmic Trading | Received 0 order fills. Inserting the ones that do not exist. | 2017-09-19 15:43:47 Rithmic Trading | Requesting Trade Positions data. | 2017-09-19 15:43:52 Rithmic Trading | Received first Trade Positions report from DTC server. | TradeAccount: SCOTTELLISOUP09181884 | 2017-09-19 15:43:52 Rithmic Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | 2017-09-19 15:43:52 Rithmic Trading | Received first Trade Positions report from DTC server. | TradeAccount: SCOTTELLISOUP070317 | 2017-09-19 15:43:52 Rithmic Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | 2017-09-19 15:43:52 Rithmic Trading | Failure with order with Service Order ID: 1100558133. Order can be placed by administrators only | 2017-09-19 15:44:15 * Order Error - Rithmic Trading order update (Order update). Info: Order can be placed by administrators only. Status: complete. CompReason: FA. Internal Order ID: 113773. Service Order ID: 1100558133. Symbol: HGZ7-COMEX | 2017-09-19 15:44:15 * Rithmic Trading | Failure with order with Service Order ID: 1100558134. Order can be placed by administrators only | 2017-09-19 15:47:39 * Order Error - Rithmic Trading order update (Order update). Info: Order can be placed by administrators only. Status: complete. CompReason: FA. Internal Order ID: 113776. Service Order ID: 1100558134. Symbol: HGZ7-COMEX | 2017-09-19 15:47:39 * Rithmic Trading | Failure with order with Service Order ID: 1100558364. Order can be placed by administrators only | 2017-09-19 18:30:00 * Order Error - Rithmic Trading order update (Order update). Info: Order can be placed by administrators only. Status: complete. CompReason: FA. Internal Order ID: 113779. Service Order ID: 1100558364. Symbol: HGZ7-COMEX | 2017-09-19 18:30:00 * Flagging to reload Trades list in charts | 2017-09-19 18:43:36 Flagging to reload Trades list in charts | 2017-09-19 18:56:08 Rithmic Trading | Failure with order with Service Order ID: 1100558667. Order can be placed by administrators only | 2017-09-19 18:56:17 * Order Error - Rithmic Trading order update (Order update). Info: Order can be placed by administrators only. Status: complete. CompReason: FA. Internal Order ID: 113788. Service Order ID: 1100558667. Symbol: HGZ7-COMEX | 2017-09-19 18:56:17 * Flagging to reload Trades list in charts | 2017-09-19 19:50:42 Flagging to reload Trades list in charts | Symbol: HGZ7-COMEX | TradeAccount: Sim1 | 2017-09-19 19:50:59 Cleared global profit/loss management data for Sim1. | 2017-09-19 19:50:59 Cleared simulated trade data | Symbol: HGZ7-COMEX | TradeAccount: Sim1 | 2017-09-19 19:50:59 Flagging to reload Trades list in charts | Symbol: HGZ7-COMEX | TradeAccount: Sim1 | 2017-09-19 19:51:04 Cleared global profit/loss management data for Sim1. | 2017-09-19 19:51:04 Cleared simulated trade data | Symbol: HGZ7-COMEX | TradeAccount: Sim1 | 2017-09-19 19:51:04 |
[2017-09-20 05:14:05] |
Sierra Chart Engineering - Posts: 104368 |
This is the relevant message: Order Error - Rithmic Trading order update (Order update). Info: Order can be placed by administrators only. Status: complete. CompReason: FA. Internal Order ID: 113788. Service Order ID: 1100558667. Symbol: HGZ7-COMEX | 2017-09-19 18:56:17 *
Contact your broker about the part in bold. The message originates from their systems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-20 05:14:29
|
To post a message in this thread, you need to log in with your Sierra Chart account: