Support Board
Date/Time: Sun, 19 Jan 2025 19:55:31 +0000
connecting SC with IB account.
View Count: 973
| [2017-09-19 17:54:48] |
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You need to follow the instructions here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Here are the Interactive Brokers setup instructions: Interactive Brokers Trading Service: Setup Instructions Make sure that Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-19 17:55:29
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| [2018-05-09 03:45:46] |
| johnnykf88 - Posts: 17 |
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hi support team, i have setup IB as the trading service, and enabled "allowed support for SC data feeds" option. And i have selected the corresponding symbol for IB, say, MHI which is HKFE HSI mini futures. My question is how i may check if it is using SC data instead of requesting data from IB? Thanks in advance. JKF |
| [2018-05-09 05:19:04] |
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You can tell because you will see a [M] after the symbol at the top of the chart. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Let us know if you see the [M]. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-09 05:19:19
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| [2018-05-09 05:19:36] |
| johnnykf88 - Posts: 17 |
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hi support team, As mentioned in previous post, i have setup IB as the trading service, and enabled "allowed support for SC data feeds" option. it seems to me that the ask/bid volume data are getting through IB instead of SC. As we all know that IB couldn't provide good quality of volume data, how may i ensure to have the volume data coming from SC data feed? Thanks. |
| [2018-05-09 05:58:47] |
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Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-09 06:16:07] |
| johnnykf88 - Posts: 17 |
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Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download".
will this delete ALL data including other symbol data & other chart books? or just delete All data of the current symbol in focus? Thanks. |
| [2018-05-09 06:47:04] |
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It will just delete and re-download the data for the symbol of the chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-09 07:02:22] |
| johnnykf88 - Posts: 17 |
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You can tell because you will see a [M] after the symbol at the top of the chart. Refer to:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices Let us know if you see the [M]. No [M], but [C]. What does it mean? Thanks. |
| [2018-05-09 07:15:48] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-05-09 07:49:22] |
| johnnykf88 - Posts: 17 |
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hi support team, as per your request: http://www.sierrachart.com/image.php?Image=1525851964671.png |
| [2018-05-09 08:06:06] |
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We needed to set up symbol mapping for this. This is now done. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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