Support Board
Date/Time: Wed, 15 Jan 2025 21:49:21 +0000
btc_usd-quater-okcoin
View Count: 1557
| [2017-09-16 09:12:26] |
| User629746 - Posts: 7 |
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hi there im missing the data on okcoin usd 3 month contract from fri 2017-09-15 19.45 N.Z time to sat 2017-09-16 12.00pm N.Z S.C is also missing data at the same time on the 2 week contract but all the data is there on the 1 week contract my session time starts at 12pm, so am unsure if same time frame of data would be missing if it earlier session time. ive tried deleting and reloading the data with no results im using a interday chart ive checked the data for 3m contract on tradingview and its all there also ive updated to the newest version thanks Software version: 1609 | 2017-09-16 21:10:52 Usage end date: 2018-05-27 | 2017-09-16 21:10:52 Enabled for: Advanced Features. | 2017-09-16 21:10:52 Enabled for: Advanced Features 2. | 2017-09-16 21:10:52 Enabled for: Sierra Chart Historical Data Service. | 2017-09-16 21:10:52 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-09-16 21:10:52 Current selected Data/Trading service: SC Data - All Services | 2017-09-16 21:10:52 Chart Update Interval: 500 | 2017-09-16 21:10:52 Time Zone: +12:00:00 (NZST+12NZDT+01,M9.5.0/02:00,M4.1.0/03:00) | 2017-09-16 21:10:52 2017-09-16 21:10:52 Local computer time | 2017-09-16 21:10:52 2017-09-16 09:10:52 Local computer time in UTC | 2017-09-16 21:10:52 2017-09-16 21:10:52 Local computer time in SC Time Zone | 2017-09-16 21:10:52 2017-09-15 23:39:03 Server time in UTC | 2017-09-16 21:10:52 Local computer UTC time and Server UTC time difference: 6 seconds. | 2017-09-16 21:10:52 Program path: C:\SierraChart\ | 2017-09-16 21:10:52 Data Files path: C:\SierraChart\Data\ | 2017-09-16 21:10:52 OS Version Number: 6.1 | 2017-09-16 21:10:52 Locale Setting: C | 2017-09-16 21:10:52 BTC_USD-QUARTER-OKCOIN [M] 15 Min #2 | Reloading chart. | 2017-09-16 21:11:05 + Finished LoadSingleIntradayFile | 2017-09-16 21:11:06 SC Data - All Services | Performing periodic download of Intraday data for open Intraday charts not receiving real-time data | 2017-09-16 21:11:27 HTTP connection to ds01.ddfplus.com:80 (168) | Socket gracefully closed by remote side. | 2017-09-16 21:11:32 HTTP connection to ds01.ddfplus.com:80 (168) | Initiating close of socket by core. | 2017-09-16 21:11:32 HTTP connection to ds01.ddfplus.com:80 (168) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-09-16 21:11:32 HTTP connection to ds01.ddfplus.com:80 (168) | Closed. | 2017-09-16 21:11:32 |
| [2017-09-19 22:15:47] |
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We apologize for the delay with this. We will look into this, but really if the data is missing, we do not know where else we can obtain the data from. We do need to change the connection type to OK Coin to the streaming data connection which we think they have, which will generally prevent this kind of problem from occurring. However, we understand the Chinese government is going to be not allowing crypto currency exchanges within their country any longer. So if OK Coin is going away in the coming months, it makes no sense for us to spend any further time on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-19 22:17:11] |
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Here is the news story about this: https://www.reuters.com/article/bitcoin-china-exchanges/okcoin-huobi-shut-down-yuan-based-trading-by-oct-31-idUSL4N1LW4KD Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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