Support Board
Date/Time: Wed, 15 Jan 2025 19:39:19 +0000
Info from Google
View Count: 1028
| [2017-09-13 07:27:44] |
| User763472 - Posts: 22 |
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Hi, Starting from yesterday, I have problem with accessing data from google. Before, after I refreshed the data, everything was fine. In these two days, after refreshing the data, the chart failed to update. Sometimes it worked after I shut down the application and restart it. Could you please help on this? Thanks |
| [2017-09-13 07:38:18] |
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Could you please provide us one of the particular symbols you are using so that we can test this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-14 02:12:43] |
| User763472 - Posts: 22 |
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000300-SHA Thanks! |
| [2017-09-14 09:03:46] |
| User763472 - Posts: 22 |
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http://www.sierrachart.com/image.php?Image=1505379743261.png This is the screen cut (Market Profile) As you can see on Sep 11, normally the market ends with "L" period. Sep 12 ends with "I" and today (Sep 14, the market is closed) ends up with "K" because data are missing and not downloaded from google. |
| [2017-09-14 09:42:32] |
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We discovered what the problem is. This will be resolved in the next prerelease coming out in about 20 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-14 16:46:42
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| [2017-09-14 16:47:15] |
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Update to the "Prerelease" following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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