Support Board
Date/Time: Wed, 15 Jan 2025 20:04:29 +0000
No Data from 17:00 MST to 7:15 MST on NQ, YM & ES charts only
View Count: 1054
| [2017-09-08 13:29:45] |
| User133203 - Posts: 2 |
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Good day guys. I have no data showing on NQ, YM & ES charts only from yesterday at 17:00 MST to 7:05 MST and I've tried multiple attempts to "Delete All Data Download" but it's still not working. What can I do to remedy this issue? http://www.sierrachart.com/image.php?Image=1504877312791.png http://www.sierrachart.com/image.php?Image=1504877350925.png http://www.sierrachart.com/image.php?Image=150487736714.png |
| [2017-09-08 13:49:46] |
| User133203 - Posts: 2 |
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So I rolled back those contracts to the U7 contracts and the data is fine, it's just not giving me data on the new contracts during that time frame...
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| [2017-09-08 13:55:08] |
| User940772 - Posts: 74 |
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I'm having the same problem and had the same results when I rolled back to the September contract. [Just saw the other post ... A TransAct issue.] Date Time Of Last Edit: 2017-09-08 13:57:50
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| [2017-09-08 15:32:33] |
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This issue was resolved at 10:50 AM US Eastern time. All missing data has been restored. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart The underlying reason for the problem has been resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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