Support Board
Date/Time: Fri, 31 Jan 2025 05:53:22 +0000
Removing custom studies dll from Sierra Charts
View Count: 3147
| [2017-09-05 21:19:53] |
| User626032 - Posts: 36 |
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I have been trying to remove 2 sets of custom studies by using safe mode and a dll backup file as per your instructions for isolating issues caused by custom studies. I have remove the studies from my live charts that I am currently using and they are operating fine. However, the studies keep returning to my data files in Sierra Chart, they won't go away. During my efforts I did notice a 'Force update' in the log files for the studies was trying to delete. These study files are from one of your recommended developers (I'd rather not say who on this venue) and to obtain the studies I gave him my user name so they would be available in the custom studies folder. How can I stop these studies from reappearing in my data files? I would like to make them disappear for good. thanks |
| [2017-09-05 23:38:16] |
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We now know why you are having a problem and what is causing it and we will resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-06 04:36:37] |
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We thought there were some changes to ACSIL which was causing this but we checked again and we could not find any. However, the developer probably should recompile their studies for the current version of Sierra Chart in case there is some small lower-level inadvertent change we made which is causing the issue. We also set your account to not automatically download any files. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-06 11:59:57] |
| User626032 - Posts: 36 |
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Thank you, I did remove the study, a news timetable, from the charts that I use daily. However, there are chartbooks that probably have the study still active, but used rarely. Will my Sierra Charts freeze and lag if I do open one of these charts? Also, will I be able to delete the dll files from my Data files not to have them return? Will my account (charting) be affected in any other way by not automatically downloading files? Such as chart info or other third party software that I may want to use later. |
| [2017-09-06 16:34:10] |
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You should not have a problem as long as you run Sierra Chart in Safe Mode. Also, will I be able to delete the dll files from my Data files not to have them return? Will my account (charting) be affected in any other way by not automatically downloading files? No. Such as other third party software that I may want to use later. Yes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-06 16:34:28
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| [2017-11-20 21:07:48] |
| User626032 - Posts: 36 |
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Can you change my account to automatically download files please? Thanks. |
| [2017-11-20 22:41:08] |
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This is done. Although you can set this yourself here: https://www.sierrachart.com/UserControlPanel.php?page=EnabledCustomStudies Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-07-28 22:37:52] |
| stephane1 - Posts: 112 |
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Hello I have same problem , How can I to Fix this? I would like change my account Name or delete all sst.dll. best SR |
| [2018-07-30 08:40:10] |
| @sstfrederik - Posts: 405 |
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stephane, If you want support for sst studies you can contact me directly. Kind regards, frederik@simplesystemtrading.com |
| [2018-07-30 17:54:10] |
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You can disable the downloading of the custom study files here: https://www.sierrachart.com/UserControlPanel.php?page=EnabledCustomStudies Once this is done, go into the Sierra Chart Data folder and delete those DLLs you do not want any longer. You can determine the location of this folder here: General Settings Window: Data Files Folder (Global Settings >> General Settings >> Paths >> Files and Folder Paths) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-07-30 17:55:04
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| [2019-04-20 14:58:49] |
| User93757 - Posts: 61 |
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Hi, I understand that disabling the download of custom studies will stop them from downloading. But it will stop from downloading all custom studies. I would be nice to allow the user to select which studies, from which providers that they want to enable and disable. Unless, I am misunderstanding something? By signing up with a provider and providing your account name, you somewhat give control to a third party. I am not insinuating any derogatory remarks toward third party providers. Just saying that the user should have control over their own account. Thank you, |
| [2019-04-23 10:05:31] |
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We will see what we can do.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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