Support Board
Date/Time: Wed, 15 Jan 2025 17:41:33 +0000
BTC-BSTMP Data Feed Inoperative - Last Tick 4,007 Market 4,346
View Count: 879
| [2017-09-05 12:36:48] |
| User99582 - Posts: 8 |
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As the subject line says, my last tick reported is ~4,007 09/05/2017 ~1:30am. I have a current paid subscription, I don't know why data has stopped flowing. Other market sources indicate we're trading at ~4,346. Thank you for your attention to this matter. ---------- Update: Chart updated via disconnect/reconnect - however tick data is not matching other real-time sources and is still hung. Date Time Of Last Edit: 2017-09-05 12:42:21
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| [2017-09-05 13:31:12] |
| User995923 - Posts: 64 |
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Just came to the support board to report the same problem When I load a fresh 1m BTC-BSTMP /BTCUSD-OKCOIN chart, the past data up to the present loads normally but the chart is not showing any changes. It is stuck to the time that I loaded it and there are no new candles. Regards Date Time Of Last Edit: 2017-09-05 13:32:41
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| [2017-09-05 14:51:32] |
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We see what the problem is. Give us about 15 minutes to resolve.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-05 14:59:26] |
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This real-time crypto currency data issue is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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