Support Board
Date/Time: Wed, 15 Jan 2025 17:39:31 +0000
I'm trying to see more than 500 days in EURUSD and other Forex Data using SC-All Services
View Count: 1356
| [2017-08-29 09:30:25] |
| User252419 - Posts: 235 |
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Trying to see more than 500 days in EURUSD and other Forex Data, I'm only able to see a few days. This is what the Message Log says: Software version: 1510 | 2017-08-29 04:24:28 Uses New Spreadsheets | 2017-08-29 04:24:28 Usage end date: 2017-09-30 | 2017-08-29 04:24:28 Enabled for: Advanced Features. | 2017-08-29 04:24:28 Enabled for: Advanced Features 2. | 2017-08-29 04:24:28 Enabled for: Sierra Chart Historical Data Service. | 2017-08-29 04:24:28 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-08-29 04:24:28 Enabled for: INDEXES_DATA_BARCHART | 2017-08-29 04:24:28 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-08-29 04:24:28 Received 1 data feed usernames. | 2017-08-29 04:24:28 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-29 04:24:28 Current selected Data/Trading service: SC Data - All Services | 2017-08-29 04:24:28 Chart Update Interval: 500 | 2017-08-29 04:24:28 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-29 04:24:28 2017-08-29 04:24:28 Local computer time | 2017-08-29 04:24:28 2017-08-29 09:24:28 Local computer time in UTC | 2017-08-29 04:24:28 2017-08-29 04:24:28 Local computer time in SC Time Zone | 2017-08-29 04:24:28 2017-08-29 09:22:59 Server time in UTC | 2017-08-29 04:24:28 Local computer UTC time and Server UTC time difference: 74 seconds. | 2017-08-29 04:24:28 Notice: Your computer's clock is off by 74 seconds. For help with this, press the 'Send for Analysis' button. | 2017-08-29 04:24:28 Program path: C:\SierraChart2\ | 2017-08-29 04:24:28 Data Files path: C:\SierraChart2\Data\ | 2017-08-29 04:24:28 OS Version Number: 6.2 | 2017-08-29 04:24:28 Locale Setting: C | 2017-08-29 04:24:28( (Message Log content removed) Listening socket (1112), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-29 04:24:45 * Listening socket (1112), port 0 | Closed. | 2017-08-29 04:24:45 DTC Protocol Server failed to start listening on port 11099. | 2017-08-29 04:24:45 * Date Time Of Last Edit: 2017-08-31 16:46:04
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| [2017-08-29 12:18:00] |
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We do not see that a chart has even been opened. You are running an older version. Follow the instructions here to update Sierra Chart: Software Download: Fast Update Open a chart and then follow these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Instructions to Download/View More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-30 15:16:22] |
| User252419 - Posts: 235 |
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I did it and this is what it says: Reading Internal Order ID file. | 2017-08-30 08:13:08 Reading Trade Orders file. | 2017-08-30 08:13:08 Reading Trade Positions file. | 2017-08-30 08:13:08 Error binding to UDP port 22903. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-30 08:13:08 Software version: 1605 | 2017-08-30 08:13:08 Usage end date: 2017-09-30 | 2017-08-30 08:13:08 Enabled for: Advanced Features. | 2017-08-30 08:13:08 Enabled for: Advanced Features 2. | 2017-08-30 08:13:08 Enabled for: Sierra Chart Historical Data Service. | 2017-08-30 08:13:08 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-08-30 08:13:08 Enabled for: INDEXES_DATA_BARCHART | 2017-08-30 08:13:08 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-08-30 08:13:08 Received 1 data feed usernames. | 2017-08-30 08:13:08 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-30 08:13:08 Current selected Data/Trading service: SC Data - All Services | 2017-08-30 08:13:08 Chart Update Interval: 500 | 2017-08-30 08:13:08 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-30 08:13:08 2017-08-30 08:13:12 Local computer time | 2017-08-30 08:13:08 2017-08-30 13:13:12 Local computer time in UTC | 2017-08-30 08:13:08 2017-08-30 08:13:12 Local computer time in SC Time Zone | 2017-08-30 08:13:08 2017-08-30 13:13:11 Server time in UTC | 2017-08-30 08:13:08 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-08-30 08:13:08 Program path: C:\SierraChart2\ | 2017-08-30 08:13:08 Data Files path: C:\SierraChart2\Data\ | 2017-08-30 08:13:08 OS Version Number: 10.0 | 2017-08-30 08:13:08 Locale Setting: C | 2017-08-30 08:13:08 Listening socket (1580), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-30 10:11:12 * Listening socket (1580), port 0 | Closed. | 2017-08-30 10:11:12 DTC Protocol Server failed to start listening on port 11099. | 2017-08-30 10:11:12 * Listening socket (1076), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-30 10:12:12 * Listening socket (1076), port 0 | Closed. | 2017-08-30 10:12:12 DTC Protocol Server failed to start listening on port 11099. | 2017-08-30 10:12:12 * Listening socket (1876), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-30 10:13:12 * Listening socket (1876), port 0 | Closed. | 2017-08-30 10:13:12 DTC Protocol Server failed to start listening on port 11099. | 2017-08-30 10:13:12 * SC Data - All Services | Performing periodic download of Intraday data for open Intraday charts not receiving real-time data | 2017-08-30 10:13:27 Intraday data recording state for symbol ESU7 is set to download 'Pending'. | 2017-08-30 10:13:27 HD Request # 32 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU7 | 2017-08-30 10:13:27 HD Request # 33 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU7 | 2017-08-30 10:13:27 Removed historical data download ID 23 | 2017-08-30 10:13:27 Real-time Intraday chart data file updates started for ESU7 | 2017-08-30 10:13:27 Intraday chart data file opened for ESU7 | 2017-08-30 10:13:27 Listening socket (1792), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-30 10:14:12 * Listening socket (1792), port 0 | Closed. | 2017-08-30 10:14:12 DTC Protocol Server failed to start listening on port 11099. | 2017-08-30 10:14:12 * Listening socket (1828), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-30 10:15:12 * Listening socket (1828), port 0 | Closed. | 2017-08-30 10:15:12 DTC Protocol Server failed to start listening on port 11099. | 2017-08-30 10:15:12 * Listening socket (1828), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-30 10:16:12 * Listening socket (1828), port 0 | Closed. | 2017-08-30 10:16:12 DTC Protocol Server failed to start listening on port 11099. | 2017-08-30 10:16:12 * Date Time Of Last Edit: 2017-08-31 16:45:19
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| [2017-08-31 04:05:00] |
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There is too much information in this Message Log. Listening socket (1828), port 0 | Failed to bind socket to 0.0.0.0:11099. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-08-30 10:16:12 * Using DTC Server for Data and Trading in Another Sierra Chart Instance: Resolving DTC Protocol Server Port Number Conflicts After that is done clear the Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log And then re-download the data again according to the instructions we linked to previously. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-31 04:06:32
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| [2017-08-31 09:16:20] |
| User252419 - Posts: 235 |
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I did it and Deleted and Downloaded data again but not working, this is what it says, thank you: Software version: 1605 | 2017-08-31 04:08:54 Usage end date: 2017-09-30 | 2017-08-31 04:08:54 Enabled for: Advanced Features. | 2017-08-31 04:08:54 Enabled for: Advanced Features 2. | 2017-08-31 04:08:54 Enabled for: Sierra Chart Historical Data Service. | 2017-08-31 04:08:54 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-08-31 04:08:54 Enabled for: INDEXES_DATA_BARCHART | 2017-08-31 04:08:54 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-08-31 04:08:54 Received 1 data feed usernames. | 2017-08-31 04:08:54 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-08-31 04:08:54 Current selected Data/Trading service: SC Data - All Services | 2017-08-31 04:08:54 Chart Update Interval: 500 | 2017-08-31 04:08:54 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-08-31 04:08:54 2017-08-31 04:08:53 Local computer time | 2017-08-31 04:08:54 2017-08-31 09:08:53 Local computer time in UTC | 2017-08-31 04:08:54 2017-08-31 04:08:53 Local computer time in SC Time Zone | 2017-08-31 04:08:54 2017-08-31 08:57:36 Server time in UTC | 2017-08-31 04:08:54 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-08-31 04:08:54 Program path: C:\SierraChart2\ | 2017-08-31 04:08:54 Data Files path: C:\SierraChart2\Data\ | 2017-08-31 04:08:54 OS Version Number: 10.0 | 2017-08-31 04:08:54 Locale Setting: C | 2017-08-31 04:08:54 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2017-08-31 04:10:55 HD Request # 18 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2017-08-31 04:10:55 HD Request # 18 | Download start date-time: 2017-04-27 23:14:59.000 | 2017-08-31 04:10:55 HD Request # 18 | Disabling Intraday chart updating for symbol during historical data download. | 2017-08-31 04:10:55 HD Request # 18 | Using server: ds4.sierracharts.com port 10149 | 2017-08-31 04:10:55 Socket (23) | Creating socket. | 2017-08-31 04:10:55 Socket (23) | Connecting to IP: 192.81.56.146. | 2017-08-31 04:10:55 HD Request # 18 | Setting DTC encoding to Binary VLS | 2017-08-31 04:10:55 HD Request # 18 | Sending historical data logon request message. | 2017-08-31 04:10:55 HD Request # 18 | Requesting Intraday data. Start date-time: 2017-04-27 23:14:59. Record interval: 0. Symbol: EURUSD | 2017-08-31 04:10:56 HD Request # 18 | Decompressing data. | 2017-08-31 04:10:56 HD Request # 18 | Receiving Intraday data for EURUSD starting at 2017-04-27 23:15:20 | 2017-08-31 04:10:56 HD Request # 18 | Truncating file to starting date-time of 2017-04-27 23:15:20 | 2017-08-31 04:10:56 HD Request # 18 | Timestamp of first Intraday data file record written: 2017-04-27 23:15:20 | 2017-08-31 04:10:56 Socket (23) | Initiating close of socket by core. | 2017-08-31 04:12:23 Socket (23) | Shutdown started. Waiting for graceful close. | 2017-08-31 04:12:23 Socket (23) | Socket gracefully closed by remote side. | 2017-08-31 04:12:23 Historical data download thread signaled to stop. | 2017-08-31 04:12:23 Socket (23) | Closed. | 2017-08-31 04:12:23 HD Request # 18 | Received 24201638 records from 2017-04-27 23:15:20 to 2017-08-31 04:12:23 (125.2 days) and wrote 24201638 records for EURUSD | 2017-08-31 04:12:23 Added 13 Time and Sales records to Intraday data file for EURUSD after download. | 2017-08-31 04:12:23 HD Request # 18 | Intraday download COMPLETE for EURUSD. Completion time: 1m 27s. Unique request ID: 16 | 2017-08-31 04:12:23 Removed historical data download ID 16 | 2017-08-31 04:12:23 Real-time Intraday chart data file updates started for EURUSD | 2017-08-31 04:12:23 Intraday chart data file opened for EURUSD | 2017-08-31 04:12:23 HD Request # 18 | Enabling Intraday chart updating for symbol. | 2017-08-31 04:12:23 HD Request # 18 | Reloading Intraday charts for EURUSD | 2017-08-31 04:12:23 Reloading all charts with filename: EURUSD.scid | 2017-08-31 04:12:23 EURUSD [CBV] [M] 5 Min #8 | Reloading chart. | 2017-08-31 04:12:23 EURUSD [CBV] [M] 5 Min #8 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2017-08-31 04:12:23 EURUSD [CBV] [M] 5 Min #8 | There are no continuous futures contract symbols. Loading data normally. | 2017-08-31 04:12:23 EURUSD [CBV] [M] 240 Min #8 | Reloading chart. | 2017-08-31 04:12:23 EURUSD [CBV] [M] 240 Min #8 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2017-08-31 04:12:23 EURUSD [CBV] [M] 240 Min #8 | There are no continuous futures contract symbols. Loading data normally. | 2017-08-31 04:12:23 EURUSD [CBV] [M] 60 Min #8 | Reloading chart. | 2017-08-31 04:12:23 EURUSD [CBV] [M] 60 Min #8 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2017-08-31 04:12:23 EURUSD [CBV] [M] 60 Min #8 | There are no continuous futures contract symbols. Loading data normally. | 2017-08-31 04:12:23 Opened cached Intraday file: C:\SierraChart2\Data\EURUSD.scid | 2017-08-31 04:12:24 + Finished LoadSingleIntradayFile | 2017-08-31 04:12:25 + Loading market depth data. | 2017-08-31 04:12:25 Loaded depth data records for EURUSD 2017-08-29 from 2017-08-29 03:53:46 to 2017-08-29 11:26:17. | 2017-08-31 04:12:25 Loaded depth data records for EURUSD 2017-08-30 from 2017-08-30 07:51:44 to 2017-08-30 14:48:21. | 2017-08-31 04:12:25 Loaded depth data records for EURUSD 2017-08-31 from 2017-08-31 03:46:03 to 2017-08-31 04:11:42. | 2017-08-31 04:12:25 + OnThreadComplete. | 2017-08-31 04:12:25 + Finished LoadSingleIntradayFile | 2017-08-31 04:12:36 + Loading market depth data. | 2017-08-31 04:12:36 Loaded depth data records for EURUSD 2017-08-29 from 2017-08-29 03:53:46 to 2017-08-29 11:26:17. | 2017-08-31 04:12:36 Loaded depth data records for EURUSD 2017-08-30 from 2017-08-30 07:51:44 to 2017-08-30 14:48:21. | 2017-08-31 04:12:36 Loaded depth data records for EURUSD 2017-08-31 from 2017-08-31 03:46:03 to 2017-08-31 04:11:42. | 2017-08-31 04:12:36 + OnThreadComplete. | 2017-08-31 04:12:36 + Finished LoadSingleIntradayFile | 2017-08-31 04:12:36 + Loading market depth data. | 2017-08-31 04:12:36 Loaded depth data records for EURUSD 2017-08-29 from 2017-08-29 03:53:46 to 2017-08-29 11:26:17. | 2017-08-31 04:12:36 Loaded depth data records for EURUSD 2017-08-30 from 2017-08-30 07:51:44 to 2017-08-30 14:48:21. | 2017-08-31 04:12:36 Loaded depth data records for EURUSD 2017-08-31 from 2017-08-31 03:46:03 to 2017-08-31 04:11:42. | 2017-08-31 04:12:36 + OnThreadComplete. | 2017-08-31 04:12:36 |
| [2017-08-31 16:46:49] |
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The problem is you did not follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data You need to follow the step to increase the Maximum Historical Intraday Days to Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-31 16:47:23
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| [2017-09-04 12:33:16] |
| User252419 - Posts: 235 |
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I still can't see the data. This is what it says: Software version: 1606 | 2017-09-04 07:32:34 Usage end date: 2017-09-30 | 2017-09-04 07:32:34 Enabled for: Advanced Features. | 2017-09-04 07:32:34 Enabled for: Advanced Features 2. | 2017-09-04 07:32:34 Enabled for: Sierra Chart Historical Data Service. | 2017-09-04 07:32:34 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-09-04 07:32:34 Enabled for: INDEXES_DATA_BARCHART | 2017-09-04 07:32:34 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-09-04 07:32:34 Received 1 data feed usernames. | 2017-09-04 07:32:34 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-09-04 07:32:34 Current selected Data/Trading service: GAIN Capital/OEC | 2017-09-04 07:32:34 Chart Update Interval: 10 | 2017-09-04 07:32:34 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-09-04 07:32:34 2017-09-04 07:32:33 Local computer time | 2017-09-04 07:32:34 2017-09-04 12:32:33 Local computer time in UTC | 2017-09-04 07:32:34 2017-09-04 07:32:33 Local computer time in SC Time Zone | 2017-09-04 07:32:34 2017-09-04 12:24:49 Server time in UTC | 2017-09-04 07:32:34 Local computer UTC time and Server UTC time difference: 8 seconds. | 2017-09-04 07:32:34 Program path: C:\SierraChart\ | 2017-09-04 07:32:34 Data Files path: C:\SierraChart\Data\ | 2017-09-04 07:32:34 OS Version Number: 10.0 | 2017-09-04 07:32:34 Locale Setting: C | 2017-09-04 07:32:34 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:34 * Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:35 * SC Data - All Services | Using username 0 | 2017-09-04 07:32:35 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2017-09-04 07:32:35 DTC Client (214) | Creating socket. | 2017-09-04 07:32:35 DTC Client (214) | Connecting to IP: 8.18.161.135. | 2017-09-04 07:32:35 SC Data - All Services | Connected to server. | 2017-09-04 07:32:36 SC Data - All Services | Starting socket receive thread. | 2017-09-04 07:32:36 SC Data - All Services | Error creating socket receive thread. | 2017-09-04 07:32:36 DTC Client (214) | Initiating close of socket by core. | 2017-09-04 07:32:36 DTC Client (214) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:36 SC Data - All Services | Disconnected from the server. | 2017-09-04 07:32:36 DTC Client (214) | Socket gracefully closed by remote side. | 2017-09-04 07:32:36 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-09-04 07:32:36 DTC Client (214) | Closed. | 2017-09-04 07:32:36 SC Data - All Services | Sending Encoding Request to server | 2017-09-04 07:32:36 DTC Client (0) | Ignored Send call based on current state. | 2017-09-04 07:32:36 HD Request # 36 | Downloading Intraday chart data for NQU7 to the file NQU7.scid. Service: cme | 2017-09-04 07:32:36 HD Request # 36 | Download start date-time: 2017-09-04 07:23:46.000 | 2017-09-04 07:32:36 HD Request # 36 | Using server: ds7.sierracharts.com port 10149 | 2017-09-04 07:32:36 Socket (215) | Creating socket. | 2017-09-04 07:32:36 Socket (215) | Connecting to IP: 8.18.161.133. | 2017-09-04 07:32:36 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:36 * HD Request # 36 | Setting DTC encoding to Binary VLS | 2017-09-04 07:32:36 HD Request # 36 | Sending historical data logon request message. | 2017-09-04 07:32:36 HD Request # 36 | Requesting Intraday data. Start date-time: 2017-09-04 07:23:46. Record interval: 0. Symbol: NQU17 | 2017-09-04 07:32:36 HD Request # 36 | Decompressing data. | 2017-09-04 07:32:36 HD Request # 36 | Receiving Intraday data for NQU7 starting at 2017-09-04 07:23:46 | 2017-09-04 07:32:36 HD Request # 36 | Timestamp of first Intraday data file record written: 2017-09-04 07:24:38 | 2017-09-04 07:32:36 Socket (215) | Initiating close of socket by core. | 2017-09-04 07:32:36 Socket (215) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:36 Socket (215) | Socket gracefully closed by remote side. | 2017-09-04 07:32:36 Socket (215) | Closed. | 2017-09-04 07:32:36 Historical data download thread signaled to stop. | 2017-09-04 07:32:36 HD Request # 36 | Received 207 records from 2017-09-04 07:23:46 to 2017-09-04 07:32:28 (8.7 minutes) and wrote 206 records for NQU7 | 2017-09-04 07:32:36 HD Request # 36 | Intraday download COMPLETE for NQU7. Completion time: 1s. Unique request ID: 33 | 2017-09-04 07:32:36 Removed historical data download ID 33 | 2017-09-04 07:32:36 Real-time Intraday chart data file updates started for NQU7 | 2017-09-04 07:32:36 Intraday chart data file opened for NQU7 | 2017-09-04 07:32:36 Delaying start of download for 6EU7 | 2017-09-04 07:32:36 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:37 * SC Data - All Services | Using username 0 | 2017-09-04 07:32:37 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2017-09-04 07:32:37 DTC Client (216) | Creating socket. | 2017-09-04 07:32:37 DTC Client (216) | Connecting to IP: 8.18.161.133. | 2017-09-04 07:32:37 SC Data - All Services | Connected to server. | 2017-09-04 07:32:38 SC Data - All Services | Starting socket receive thread. | 2017-09-04 07:32:38 SC Data - All Services | Error creating socket receive thread. | 2017-09-04 07:32:38 DTC Client (216) | Initiating close of socket by core. | 2017-09-04 07:32:38 DTC Client (216) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:38 SC Data - All Services | Disconnected from the server. | 2017-09-04 07:32:38 DTC Client (216) | Socket gracefully closed by remote side. | 2017-09-04 07:32:38 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-09-04 07:32:38 DTC Client (216) | Closed. | 2017-09-04 07:32:38 SC Data - All Services | Sending Encoding Request to server | 2017-09-04 07:32:38 DTC Client (0) | Ignored Send call based on current state. | 2017-09-04 07:32:38 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:38 * Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:39 * SC Data - All Services | Using username 0 | 2017-09-04 07:32:40 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2017-09-04 07:32:40 DTC Client (217) | Creating socket. | 2017-09-04 07:32:40 DTC Client (217) | Connecting to IP: 8.18.161.135. | 2017-09-04 07:32:40 SC Data - All Services | Connected to server. | 2017-09-04 07:32:40 SC Data - All Services | Starting socket receive thread. | 2017-09-04 07:32:40 SC Data - All Services | Error creating socket receive thread. | 2017-09-04 07:32:40 DTC Client (217) | Initiating close of socket by core. | 2017-09-04 07:32:40 DTC Client (217) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:40 SC Data - All Services | Disconnected from the server. | 2017-09-04 07:32:40 DTC Client (217) | Socket gracefully closed by remote side. | 2017-09-04 07:32:40 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-09-04 07:32:40 DTC Client (217) | Closed. | 2017-09-04 07:32:40 SC Data - All Services | Sending Encoding Request to server | 2017-09-04 07:32:40 DTC Client (0) | Ignored Send call based on current state. | 2017-09-04 07:32:40 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:40 * Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:41 * DXU17 [CBV] Daily #8 | Reloading chart. | 2017-09-04 07:32:41 DXU17 [CBV] Daily #8 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2017-09-04 07:32:41 DXU17 [CBV] Daily #8 | There are no continuous futures contract symbols. Loading data normally. | 2017-09-04 07:32:41 SC Data - All Services | Using username 0 | 2017-09-04 07:32:42 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10048 | 2017-09-04 07:32:42 DTC Client (218) | Creating socket. | 2017-09-04 07:32:42 DTC Client (218) | Connecting to IP: 8.18.161.133. | 2017-09-04 07:32:42 SC Data - All Services | Connected to server. | 2017-09-04 07:32:42 SC Data - All Services | Starting socket receive thread. | 2017-09-04 07:32:42 SC Data - All Services | Error creating socket receive thread. | 2017-09-04 07:32:42 DTC Client (218) | Initiating close of socket by core. | 2017-09-04 07:32:42 DTC Client (218) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:42 SC Data - All Services | Disconnected from the server. | 2017-09-04 07:32:42 DTC Client (218) | Socket gracefully closed by remote side. | 2017-09-04 07:32:42 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-09-04 07:32:42 DTC Client (218) | Closed. | 2017-09-04 07:32:42 SC Data - All Services | Sending Encoding Request to server | 2017-09-04 07:32:42 DTC Client (0) | Ignored Send call based on current state. | 2017-09-04 07:32:42 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:42 * Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:43 * SC Data - All Services | Using username 0 | 2017-09-04 07:32:44 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2017-09-04 07:32:44 DTC Client (219) | Creating socket. | 2017-09-04 07:32:44 DTC Client (219) | Connecting to IP: 8.18.161.135. | 2017-09-04 07:32:44 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:44 * SC Data - All Services | Connected to server. | 2017-09-04 07:32:44 SC Data - All Services | Starting socket receive thread. | 2017-09-04 07:32:44 SC Data - All Services | Error creating socket receive thread. | 2017-09-04 07:32:44 DTC Client (219) | Initiating close of socket by core. | 2017-09-04 07:32:44 DTC Client (219) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:44 SC Data - All Services | Disconnected from the server. | 2017-09-04 07:32:44 DTC Client (219) | Socket gracefully closed by remote side. | 2017-09-04 07:32:44 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-09-04 07:32:44 DTC Client (219) | Closed. | 2017-09-04 07:32:44 SC Data - All Services | Sending Encoding Request to server | 2017-09-04 07:32:44 DTC Client (0) | Ignored Send call based on current state. | 2017-09-04 07:32:44 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:45 * SC Data - All Services | Using username 0 | 2017-09-04 07:32:46 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10048 | 2017-09-04 07:32:46 DTC Client (220) | Creating socket. | 2017-09-04 07:32:46 DTC Client (220) | Connecting to IP: 8.18.161.133. | 2017-09-04 07:32:46 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:46 * SC Data - All Services | Connected to server. | 2017-09-04 07:32:46 SC Data - All Services | Starting socket receive thread. | 2017-09-04 07:32:46 SC Data - All Services | Error creating socket receive thread. | 2017-09-04 07:32:46 DTC Client (220) | Initiating close of socket by core. | 2017-09-04 07:32:46 DTC Client (220) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:46 SC Data - All Services | Disconnected from the server. | 2017-09-04 07:32:46 DTC Client (220) | Socket gracefully closed by remote side. | 2017-09-04 07:32:46 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-09-04 07:32:46 DTC Client (220) | Closed. | 2017-09-04 07:32:46 SC Data - All Services | Sending Encoding Request to server | 2017-09-04 07:32:46 DTC Client (0) | Ignored Send call based on current state. | 2017-09-04 07:32:46 HD Request # 37 | Downloading Intraday chart data for 6EU7 to the file 6EU7.scid. Service: cme | 2017-09-04 07:32:46 HD Request # 37 | Download start date-time: 2017-09-04 07:24:11.000 | 2017-09-04 07:32:46 HD Request # 37 | Using server: ds1.sierracharts.com port 10150 | 2017-09-04 07:32:46 Socket (221) | Creating socket. | 2017-09-04 07:32:46 Socket (221) | Connecting to IP: 8.18.161.135. | 2017-09-04 07:32:46 HD Request # 37 | Setting DTC encoding to Binary VLS | 2017-09-04 07:32:47 HD Request # 37 | Sending historical data logon request message. | 2017-09-04 07:32:47 HD Request # 37 | Requesting Intraday data. Start date-time: 2017-09-04 07:24:11. Record interval: 0. Symbol: 6EU17 | 2017-09-04 07:32:47 HD Request # 37 | Decompressing data. | 2017-09-04 07:32:47 HD Request # 37 | Receiving Intraday data for 6EU7 starting at 2017-09-04 07:24:11 | 2017-09-04 07:32:47 HD Request # 37 | Timestamp of first Intraday data file record written: 2017-09-04 07:24:43 | 2017-09-04 07:32:47 Socket (221) | Initiating close of socket by core. | 2017-09-04 07:32:47 Socket (221) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:47 Socket (221) | Socket gracefully closed by remote side. | 2017-09-04 07:32:47 Historical data download thread signaled to stop. | 2017-09-04 07:32:47 Socket (221) | Closed. | 2017-09-04 07:32:47 HD Request # 37 | Received 634 records from 2017-09-04 07:24:11 to 2017-09-04 07:32:36 (8.4 minutes) and wrote 633 records for 6EU7 | 2017-09-04 07:32:47 HD Request # 37 | Intraday download COMPLETE for 6EU7. Completion time: 1s. Unique request ID: 34 | 2017-09-04 07:32:47 Removed historical data download ID 34 | 2017-09-04 07:32:47 Real-time Intraday chart data file updates started for 6EU7 | 2017-09-04 07:32:47 Intraday chart data file opened for 6EU7 | 2017-09-04 07:32:47 Delaying start of download for 6CU7 | 2017-09-04 07:32:47 Chart #6 has tagged chart #12 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #6 has tagged chart #13 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #6 has tagged chart #14 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #8 has tagged chart #1 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #8 has tagged chart #12 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #8 has tagged chart #13 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #8 has tagged chart #14 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 6EU7 [CBV] [M] Renko 2t #12 | Performing a full recalculation because it has been tagged. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #12 has tagged chart #14 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #12 has tagged chart #14 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 6EU7 [CBV] [M] Renko 2t #13 | Performing a full recalculation because it has been tagged. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #13 has tagged chart #14 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 Chart #13 has tagged chart #14 for full recalculation. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 6EU7 [CBV] [M] Renko 2t #14 | Performing a full recalculation because it has been tagged. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:47 6EU7 [CBV] [M] #1 | Performing a full recalculation because it has been tagged. Chartbook: Trigger_FOREX_EUR_Futures.cht | 2017-09-04 07:32:48 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:48 * SC Data - All Services | Using username 0 | 2017-09-04 07:32:48 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2017-09-04 07:32:48 DTC Client (222) | Creating socket. | 2017-09-04 07:32:48 DTC Client (222) | Connecting to IP: 8.18.161.135. | 2017-09-04 07:32:48 SC Data - All Services | Connected to server. | 2017-09-04 07:32:48 SC Data - All Services | Starting socket receive thread. | 2017-09-04 07:32:48 SC Data - All Services | Error creating socket receive thread. | 2017-09-04 07:32:48 DTC Client (222) | Initiating close of socket by core. | 2017-09-04 07:32:48 DTC Client (222) | Shutdown started. Waiting for graceful close. | 2017-09-04 07:32:48 SC Data - All Services | Disconnected from the server. | 2017-09-04 07:32:48 DTC Client (222) | Socket gracefully closed by remote side. | 2017-09-04 07:32:48 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2017-09-04 07:32:48 DTC Client (222) | Closed. | 2017-09-04 07:32:48 SC Data - All Services | Sending Encoding Request to server | 2017-09-04 07:32:48 DTC Client (0) | Ignored Send call based on current state. | 2017-09-04 07:32:48 Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:49 * |
| [2017-09-04 15:01:23] |
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This is a problem: Warning: Caught an exception during the processing of a timer event. | 2017-09-04 07:32:34 * Attach this file to this message thread: Program path: C:\SierraChart\Sierra3.cfg Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-04 15:39:21] |
| User252419 - Posts: 235 |
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uploaded
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Attachment Deleted. Private File |
| [2017-09-05 00:52:35] |
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We were unable to reproduce the exception issue. We will need to do a remote assistance session with you to look into this more closely. Let us know when you are available again. We apologize for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-05 00:52:51
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