Support Board
Date/Time: Wed, 15 Jan 2025 15:29:42 +0000
BitMex orders disapearing
View Count: 1488
| [2017-08-27 12:26:04] |
| N!co - Posts: 140 |
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Hi, I am experiencing quite a few problems with Bitmex the last few days #1 i am seeing a lot of disconnects, every X minutes ( i have opened a support ticket about this with BitMex too) #2 delays, i hear orders being closed and a second or 2 later price catches up #3 More important, i see open orders , could be stops, targets or both disapearing ! please see screenshot thx Edit: i just had it happen again that my stop and targets disappear from my chart ( not on BitMex ) , so i copied the trade log, see below BitMEX | Requesting Trade Positions data. | 2017-08-27 19:25:38 BitMEX | Received first Trade Positions report from DTC server. | TradeAccount: Nico Peeters:44964 | 2017-08-27 19:25:38 BitMEX | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | 2017-08-27 19:25:38 Requesting order status for non-responsive order. | Symbol: XBTUSD-BMEX | TradeAccount: Nico Peeters:44964 | InternalOrderID: 3527 | Current Status: Pending Modify | 2017-08-27 20:06:54 * BitMEX order update (Order update). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 3527. Service Order ID: 154388. Symbol: XBTUSD-BMEX | 2017-08-27 20:07:13 * Date Time Of Last Edit: 2017-08-27 18:12:17
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 Bitmex_not_all_stops_showing.png / V - Attached On 2017-08-27 12:25:54 UTC - Size: 1.14 MB - 812 views |
| [2017-08-28 02:55:44] |
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1, 2. This is now resolved, for the time being at least until there is a software update on the BitMEX side. This issue has already been discussed with them. 3. There is not much we can do on our side about this until Sierra Chart has direct integration to BitMEX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-28 02:56:46
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