Home >> Support Board

Support Board

Date/Time: Wed, 15 Jan 2025 17:38:22 +0000

How to Post a Message for Support

Request about videos, order management panel & options explanations, ecc.

View Count: 1062

[2017-08-24 20:18:27] #1 [Go To First Post]
fs26 - Posts: 7
Hello Support, i have some questions about Sierra if you please: > Do you have a youtube channel with explicit videos explaning the features of the software and/or videos inside the help .. ? > Do you have exhaustive webinar that explains how to use all the stop options and the order panel ? > How to add a stop after a new limit order without an initial stop ? > Is it possible to visualise all the orders passed on a simulated account ? > I did not see the Range bar option in the graph draw type ? Is this normal ? > How it is possible to stop the message log that generates a notepad file coming out too often ! Did not find the option to close it. Thanks.

[2017-08-26 15:15:55] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
> Do you have a youtube channel with explicit videos explaning the features of the software and/or videos inside the help .. ? > Do you have exhaustive webinar that explains how to use all the stop options and the order panel ? There are some videos here: Videos The best reference is going to be our documentation. Refer to: Overview of Trading > How to add a stop after a new limit order without an initial stop ? If you just want to submit a stop, then just simply submit another stop order. This is all. Refer to: Chart Trading and the Chart DOM > Is it possible to visualise all the orders passed on a simulated account ? Yes. There is the Trade Orders and Positions window and the Trade Activity Log. Both are accessed from the Trade menu. > I did not see the Range bar option in the graph draw type ? Is this normal ? This is done through Chart Settings: https://www.sierrachart.com/index.php?page=doc/ChartSettings.html#TimePeriodPerBar > How it is possible to stop the message log that generates a notepad file coming out too often ! Did not find the option to close it. There must be a reason why the Message Log is opening. Provide a copy so we can see it. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-26 15:18:14

[2017-09-05 15:46:20] #3 [Go To First Post]
fs26 - Posts: 7
Sir, I would like to have other precisions: > Is it possible to add the default commission of a the specific asset that is traded in order to visualise the real profit or loss on a triggered order ? (On the horizontal line of the order directly on the chart obviously..) > Is it possible to hide the former orders passed on the market in order to have a clearer overview of a chart ? Not erasing them but hidding them choosing perhaps the number of days to hide them. > Is it possible to have a sort of Pop Up coming out when an Imbalance occurs on a specific Footprint chart Check the file attached (the imbalance of 93 contracts in red in the top left area) > Is it possible to receive a sound, pop-up or even SMS when the price cross a specific moving average, VWAP or touch an area such the SD3-SD4 ? Thanks for your kind help ! F.


sc_sierracharts_Footprint_4TReversal_Imbalance-SHORT_050917-.png / V - Attached On 2017-09-05 15:42:03 UTC - Size: 33.65 KB - 277 views

[2017-09-06 16:58:13] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are going to require a paid account before we provide further support. Follow the instructions below: Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: