Support Board
Date/Time: Wed, 15 Jan 2025 16:17:15 +0000
connection
View Count: 744
| [2017-08-23 13:23:00] |
| User57210 - Posts: 121 |
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several times today i've had to delay seeing what's happening in live market trade due to the system randomly "resetting" in some way. I have no idea what's going on. Thought this might help from the log, especially 3rd line: CTS FIX Historical Data: Disconnected. | 2017-08-23 09:15:10 Opened cached Intraday file: C:\SierraChart\Data\GC.20170800.CME_CO.scid | 2017-08-23 09:16:26 CTS FIX socket (685) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-08-23 09:18:25 CTS FIX socket (685) | Initiating close of socket by core. | 2017-08-23 09:18:25 CTS FIX: Socket connection was closed without any logout messages sent or received. | 2017-08-23 09:18:25 CTS FIX socket (685) | Shutdown started. Waiting for graceful close. | 2017-08-23 09:18:25 Connection to the external service has been lost. | 2017-08-23 09:18:25 CTS FIX socket (685) | Received socket Close event | 2017-08-23 09:18:25 CTS FIX socket (685) | Closed. | 2017-08-23 09:18:25 CTS T4 FIX | Disconnected. | 2017-08-23 09:18:25 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-08-23 09:18:25 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2017-08-23 09:18:28 CTS T4 FIX | Firm: Dorman | 2017-08-23 09:18:28 CTS FIX socket (702) | Creating socket. Using TLS 1.0. | 2017-08-23 09:18:28 CTS FIX socket (702) | Connecting to IP: 208.116.215.102. | 2017-08-23 09:18:28 CTS FIX: Sending the Logon message. | 2017-08-23 09:18:29 CTS T4 FIX | FIX version: 4.3.73.4 | 2017-08-23 09:18:29 CTS T4 FIX | Connected to data and trading server. | 2017-08-23 09:18:29 CTS T4 FIX | Received Account List collateral report. | 2017-08-23 09:18:29 CTS T4 FIX | Subscribing to account: 420* | 2017-08-23 09:18:29 Supported exchange: LME_PR (LME Precious Metal Futures) | 2017-08-23 09:18:29 |
| [2017-08-23 13:36:09] |
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We noticed the same error when connected to CTS as well. We will let them know about this but we also recognize this can be just some other connectivity problem between the servers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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