Support Board
Date/Time: Wed, 15 Jan 2025 16:08:02 +0000
Second instance, no real time FX data
View Count: 883
| [2017-08-23 09:55:33] |
| Usermb - Posts: 126 |
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Using 1598 and CQG trading service, with SC real time data feed. Have a main SC instance for everything trading related and for the working chartbooks, would like to use a second instance for the market overview chartbook, in order to have a clear separation and to be able to display a market overview even when switching between chartbooks in the main instance. Everything works fine with all financial products by using a DTS connection to my main instance, except for FX data. It seems to me, SC doesn't get the FX data from the main instance, rather it tries to connect to your service feed: FXCM FIX Trading | Disconnected from the server. | 2017-08-23 11:41:16 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-23 11:41:16 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-23 11:41:18 DTC Client (34) | Creating socket. | 2017-08-23 11:41:18 DTC Client (34) | Connecting to IP: 204.15.192.106. | 2017-08-23 11:41:18 DTC Client (34) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-23 11:41:39 * DTC Client (34) | Initiating close of socket by core. | 2017-08-23 11:41:39 DTC Client (34) | Closed. | 2017-08-23 11:41:39 FXCM FIX Trading | Disconnected from the server. | 2017-08-23 11:41:39 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-23 11:41:39 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-23 11:41:41 DTC Client (35) | Creating socket. | 2017-08-23 11:41:41 DTC Client (35) | Connecting to IP: 204.15.192.106. | 2017-08-23 11:41:41 DTC Client (35) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-23 11:42:02 * DTC Client (35) | Initiating close of socket by core. | 2017-08-23 11:42:02 DTC Client (35) | Closed. | 2017-08-23 11:42:02 FXCM FIX Trading | Disconnected from the server. | 2017-08-23 11:42:02 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-23 11:42:02 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-23 11:42:04 DTC Client (36) | Creating socket. | 2017-08-23 11:42:04 DTC Client (36) | Connecting to IP: 204.15.192.106. | 2017-08-23 11:42:04 Any suggestions how i could fix this? I have already made sure the firewall is not the problem. The very first time this second instance connects to the data service it actually manages to connect and get the latest data, the chart is updated to the correct data, but after that, it can't get any real time data, there are no updates anymore, unless i manually disconnect and reconnect again. This works even without closing this second instance. |
| [2017-08-23 13:42:50] |
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Follow the instructions here to Update the Symbol Settings in that second instance: Global Symbol Settings: Update Symbol Settings This will resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-23 13:42:59
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| [2017-08-23 13:49:46] |
| Usermb - Posts: 126 |
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Thank you, it has fixed the issue indeed.
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