Support Board
Date/Time: Wed, 15 Jan 2025 16:24:09 +0000
Sierra becomes unresponsive after loading Chart with Custom Studies.
View Count: 894
| [2017-08-23 00:21:50] |
| User517847 - Posts: 2 |
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Hi, I have been using a chart with a set of custom studies and it was working fine for about a week. I replicated the chart for different symbols and they were all working fine (I only have one chart open at a time, together with a TPO chart and 30 minute chart). Now everytime I open the chart, Sierra becomes unresponsive (freezes). I deleted all the custom studies files and uploaded them again, deleted all the charts with those custom studies and created a new one and the result was the same. Also, I updated to the latest version but this did not solve the problem. There is no increase in CPU usage While becoming unresponsive, or when running the chart with custom studies (about 25 Mb). My PC has 32G of RAM and do not use it for anything else except run my trading and charting software. My data is rithmic. Could you suggest a solution?. Thanks very much.
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| [2017-08-23 03:51:13] |
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Do you notice this problem when you run Sierra Chart with Safe Mode:? Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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