Support Board
Date/Time: Wed, 15 Jan 2025 15:32:03 +0000
LOGIN ERROR - TIMEOUT ERROR . THERE WAS NO RESPONSE
View Count: 1431
| [2017-08-18 19:40:58] |
| Shahar Eli - Posts: 4 |
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HI SUPPORT "LOGIN ERROR - TIMEOUT ERROR . THERE WAS NO RESPONSE" I TRIED TO ENTER TO LOGIN BY TWO COMPUTERS. HOW TO FIX THAT? THANK'S |
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LOGIN.png| [2017-08-18 21:30:18] |
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Make sure the Use HTTP Proxy option is disabled on the Login window. And then refer to this page for help: HTTP Communication Errors Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-18 21:57:00] |
| Shahar Eli - Posts: 4 |
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I DID THIS AND IT IS STILL DOESNT SOLVE THE PROBLEM. LOOK IN THIS LINK, THIS IS THE SAME PROBLEM. DO YOU HAVE PROBLEM IN THE CODE? Ports to open within our corporate environment "We would like to let you know, the source of the problem you had going through your proxy server when logging into Sierra Chart, finally has been discovered. There was a misunderstanding with the specification of the final destination port number in some older code. When we did a review during this support request, we did not catch on to this at the time. However, now it is resolved." |
| [2017-08-18 22:00:26] |
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That thread is not relevant. It is old. Do you require a proxy server to connect? If not, then disable the Use HTTP Proxy option. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-18 22:53:38] |
| Shahar Eli - Posts: 4 |
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I DID IT AND THE PROBLEM DIDN'T resolvE. THE ACOUNT IS NEW. TODAY I RENEW IT. I WAITING TO YOUR HELP |
| [2017-08-18 23:15:26] |
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Is there anything we should know about Internet connection you are using? Are you connecting in a corporate/business environment?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-18 23:19:52] |
| Shahar Eli - Posts: 4 |
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IT Resolved, I DID Restart TO MODEM. THANK'S |
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