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How to Post a Message for Support

Regarding Sierrra connection

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[2017-08-14 19:05:16] #1 [Go To First Post]
User651010 - Posts: 7
cant connect to CQG server. AMP help desk could not fix the problem. Disabled firewall etc. No solution. Directed me to submit this request.

[2017-08-15 06:14:01] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The first thing we need to see is the Message Log. Go to Sierra Chart and select File >> Connect to Data Feed. And provide the Message Log following the instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-15 14:04:35] #3 [Go To First Post]
User651010 - Posts: 7
Can connect to CQG WebAPI but not FIX Trading. Have AMP account, and it is my understanding that Fix API is used for trading. Reading Internal Order ID file. \| 2017-08-14 23:54:49 Reading Trade Orders file. \| 2017-08-14 23:54:49 Reading Trade Positions file. \| 2017-08-14 23:54:49 Listening on UDP port 22903. \| 2017-08-14 23:54:49 Software version: 1598 \| 2017-08-14 23:54:49 Enabled for: Advanced Features. \| 2017-08-14 23:54:49 Enabled for: Sierra Chart Historical Data Service. \| 2017-08-14 23:54:49 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-08-14 23:54:49 Current selected Data/Trading service: CQG FIX Trading \| 2017-08-14 23:54:49 Chart Update Interval: 500 \| 2017-08-14 23:54:49 Data/Trade Service Settings automatically set. \| 2017-08-14 23:54:49 Time Zone: +00:00:00 (UTC+00) \| 2017-08-14 23:54:49 2017-08-14 19:55:28 Local computer time \| 2017-08-14 23:54:49 2017-08-14 23:55:28 Local computer time in UTC \| 2017-08-14 23:54:49 2017-08-14 23:55:28 Local computer time in SC Time Zone \| 2017-08-14 23:54:49 2017-08-14 23:55:34 Server time in UTC \| 2017-08-14 23:54:49 Local computer UTC time and Server UTC time difference: 7 seconds. \| 2017-08-14 23:54:49 Program path: C:\SierraChart\ \| 2017-08-14 23:54:49 Data Files path: C:\SierraChart\Data\ \| 2017-08-14 23:54:49 OS Version Number: 10.0 \| 2017-08-14 23:54:49 Locale Setting: C \| 2017-08-14 23:54:49 Checking for new symbol settings for service code cqg \| 2017-08-14 23:54:49 HTTPS connection to www.sierrachart.com:443 (4) \| Creating socket. Using TLS 1.2. \| 2017-08-14 23:54:49 HTTPS connection to www.sierrachart.com:443 (4) \| Connecting to IP: 204.15.192.108. \| 2017-08-14 23:54:49 Requesting symbol settings for service code cqg. Overwrite = on. \| 2017-08-14 23:54:49 Symbol settings received. \| 2017-08-14 23:54:49 Processed 1203 symbol settings. \| 2017-08-14 23:54:49 CQG FIX: Not connecting to trading server because Username is not specified. \| 2017-08-14 23:55:33 CQG FIX Trading \| Connecting to server demoapi.cqg.com \| 2017-08-14 23:55:33 CQG websocket \| Connecting to websocket server. \| 2017-08-14 23:55:33 CQG websocket socket (5) \| Creating socket. Using TLS 1.2. \| 2017-08-14 23:55:33 CQG websocket socket (5) \| Connecting to IP: 208.48.16.32. \| 2017-08-14 23:55:33 CQG websocket \| Opening websocket. \| 2017-08-14 23:55:33 CQG websocket \| Sending websocket handshake. \| 2017-08-14 23:55:33 CQG websocket \| Received websocket handshake acknowledgment. \| 2017-08-14 23:55:33 CQG websocket \| Web socket state is now open. \| 2017-08-14 23:55:33 CQG FIX Trading \| Websocket connected. \| 2017-08-14 23:55:33 CQG FIX Trading \| Sending market data logon message. \| 2017-08-14 23:55:33 HTTPS connection to www.sierrachart.com:443 (4) \| Socket gracefully closed by remote side. \| 2017-08-14 23:55:33 HTTPS connection to www.sierrachart.com:443 (4) \| Received socket Close event \| 2017-08-14 23:55:33 HTTPS connection to www.sierrachart.com:443 (4) \| Initiating close of socket by core. \| 2017-08-14 23:55:33 HTTPS connection to www.sierrachart.com:443 (4) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-14 23:55:33 HTTPS connection to www.sierrachart.com:443 (4) \| Closed. \| 2017-08-14 23:55:33 CQG FIX Trading \| Market data logon unsuccessful. Server message: Username or password is incorrect. \| 2017-08-14 23:55:33 * CQG websocket socket (5) \| Adding bytes from final send buffer from buffered socket: 8 \| 2017-08-14 23:55:33 CQG websocket socket (5) \| Initiating close of socket by core. \| 2017-08-14 23:55:33 CQG websocket \| Websocket closed. \| 2017-08-14 23:55:33 CQG FIX Trading \| Websocket closed. \| 2017-08-14 23:55:33 CQG websocket socket (5) \| Sending bytes from final send buffer: 8 \| 2017-08-14 23:55:33 CQG websocket socket (5) \| Write in progress. Shutdown being delayed. \| 2017-08-14 23:55:33 CQG FIX Trading \| Disconnected. \| 2017-08-14 23:55:33 CQG websocket socket (5) \| Write has completed. Shutdown being performed. \| 2017-08-14 23:55:33 CQG websocket socket (5) \| Shutdown started. Waiting for graceful close. \| 2017-08-14 23:55:33 CQG websocket socket (5) \| Socket gracefully closed by remote side. \| 2017-08-14 23:55:34 CQG websocket socket (5) \| Closed. \| 2017-08-14 23:55:34 Checking for new symbol settings for service code cqg \| 2017-08-14 23:57:41 Current selected Data/Trading service: CQG WebAPI \| 2017-08-14 23:57:41 HTTPS connection to www.sierrachart.com:443 (6) \| Creating socket. Using TLS 1.2. \| 2017-08-14 23:57:41 HTTPS connection to www.sierrachart.com:443 (6) \| Connecting to IP: 204.15.192.108. \| 2017-08-14 23:57:41 Requesting symbol settings for service code cqg. Overwrite = on. \| 2017-08-14 23:57:41 Symbol settings received. \| 2017-08-14 23:57:41 Processed 1203 symbol settings. \| 2017-08-14 23:57:41 HTTPS connection to www.sierrachart.com:443 (6) \| Socket gracefully closed by remote side. \| 2017-08-14 23:57:46 HTTPS connection to www.sierrachart.com:443 (6) \| Received socket Close event \| 2017-08-14 23:57:46 HTTPS connection to www.sierrachart.com:443 (6) \| Initiating close of socket by core. \| 2017-08-14 23:57:46 HTTPS connection to www.sierrachart.com:443 (6) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-14 23:57:46 HTTPS connection to www.sierrachart.com:443 (6) \| Closed. \| 2017-08-14 23:57:46 CQG WebAPI \| Connecting to server api.cqg.com \| 2017-08-14 23:57:53 CQG websocket \| Connecting to websocket server. \| 2017-08-14 23:57:53 CQG websocket socket (7) \| Creating socket. Using TLS 1.2. \| 2017-08-14 23:57:53 CQG websocket socket (7) \| Connecting to IP: 208.48.16.35. \| 2017-08-14 23:57:53 CQG websocket \| Opening websocket. \| 2017-08-14 23:57:53 CQG websocket \| Sending websocket handshake. \| 2017-08-14 23:57:53 CQG websocket \| Received websocket handshake acknowledgment. \| 2017-08-14 23:57:53 CQG websocket \| Web socket state is now open. \| 2017-08-14 23:57:53 CQG WebAPI \| Websocket connected. \| 2017-08-14 23:57:53 CQG WebAPI \| Sending market data logon message. \| 2017-08-14 23:57:53 CQG WebAPI \| Logon successful. Session Token = fhh3ymyZBNoFTlB7kmHfWuUuOYiooje5q9pZittthtM \| 2017-08-14 23:57:53 CQG WebAPI \| Connected to data and trading server. \| 2017-08-14 23:57:53 CQG WebAPI \| Sending Trade Accounts request message. \| 2017-08-14 23:57:53 CQG WebAPI \| Brokerage name: AMP3 Account Name: 110431 \| 2017-08-14 23:57:53 CQG WebAPI \| Sending collateral subscribe request. \| 2017-08-14 23:57:53 CQG WebAPI \| Sending positions subscribe request. RequestID=232431 \| 2017-08-14 23:57:58 CQG WebAPI \| Sending orders subscribe request. RequestID=232432 \| 2017-08-14 23:57:58 F.US.ENQU17 #1 \| Reloading chart. \| 2017-08-14 23:59:02 CQG WebAPI \| Starting real-time market data updates for: F.US.ENQU17. ID: 1 \| 2017-08-14 23:59:03 CQG WebAPI \| Sending symbol resolution request for F.US.ENQU17. ID: 232433 \| 2017-08-14 23:59:03 CQG WebAPI \| Requesting security definition data for: F.US.ENQU17. ID: 1 \| 2017-08-14 23:59:03 Intraday data recording state for symbol F.US.ENQU17 is set to download 'Pending'. \| 2017-08-14 23:59:03 Delaying start of download for F.US.ENQU17 \| 2017-08-14 23:59:03 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQU7. Search Symbol: F.US.ENQU17. Request ID: 232433. Contract ID: 1. \| 2017-08-14 23:59:03 CQG WebAPI \| Requesting market data for F.US.ENQU17 \| 2017-08-14 23:59:03 Requesting market depth updates for: F.US.ENQU17 if supported. \| 2017-08-14 23:59:03 CQG WebAPI \| Requesting market data including full depth for F.US.ENQU17 \| 2017-08-14 23:59:03 Delaying start of download for F.US.ENQU17 \| 2017-08-14 23:59:04 HD Request # 2 \| Downloading Intraday chart data for F.US.ENQU17 to the file F.US.ENQU17.scid. Service: cqg \| 2017-08-14 23:59:08 Compressing file: C:\SierraChart\Data\F.US.ENQU17.scid. This may take a while. \| 2017-08-14 23:59:08 HD Request # 2 \| Download start date-time: 2017-02-09 23:59:08.000 \| 2017-08-14 23:59:08 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2017-08-14 23:59:08 Socket (8) \| Creating socket. \| 2017-08-14 23:59:08 Socket (8) \| Connecting to IP: 192.81.56.146. \| 2017-08-14 23:59:08 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2017-08-14 23:59:08 HD Request # 2 \| Sending historical data logon request message. \| 2017-08-14 23:59:08 HD Request # 2 \| Requesting Intraday data. Start date-time: 2017-02-09 23:59:08. Record interval: 1. Symbol: F.US.ENQU17 \| 2017-08-14 23:59:08 HD Request # 2 \| Decompressing data. \| 2017-08-14 23:59:08 HD Request # 2 \| Receiving Intraday data for F.US.ENQU17 starting at 2017-02-10 10:47:41 \| 2017-08-14 23:59:09 HD Request # 2 \| Timestamp of first Intraday data file record written: 2017-02-10 10:47:41 \| 2017-08-14 23:59:09 Socket (8) \| Initiating close of socket by core. \| 2017-08-14 23:59:23 Historical data download thread signaled to stop. \| 2017-08-14 23:59:23 Socket (8) \| Shutdown started. Waiting for graceful close. \| 2017-08-14 23:59:23 Socket (8) \| Socket gracefully closed by remote side. \| 2017-08-14 23:59:23 Socket (8) \| Closed. \| 2017-08-14 23:59:23 HD Request # 2 \| Received 1107947 records from 2017-02-10 10:47:41 to 2017-08-14 23:59:27 (185.5 days) and wrote 1107947 records for F.US.ENQU17 \| 2017-08-14 23:59:23 HD Request # 2 \| Intraday download COMPLETE for F.US.ENQU17. Completion time: 15s. Unique request ID: 1 \| 2017-08-14 23:59:23 Removed historical data download ID 1 \| 2017-08-14 23:59:23 Real-time Intraday chart data file updates started for F.US.ENQU17 \| 2017-08-14 23:59:23 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU17.scid \| 2017-08-14 23:59:23 Intraday chart data file opened for F.US.ENQU17 \| 2017-08-14 23:59:23 F.US.EPU17 #2 \| Reloading chart. \| 2017-08-14 23:59:50 CQG WebAPI \| Starting real-time market data updates for: F.US.EPU17. ID: 2 \| 2017-08-14 23:59:51 CQG WebAPI \| Sending symbol resolution request for F.US.EPU17. ID: 232434 \| 2017-08-14 23:59:51 CQG WebAPI \| Requesting security definition data for: F.US.EPU17. ID: 2 \| 2017-08-14 23:59:51 Intraday data recording state for symbol F.US.EPU17 is set to download 'Pending'. \| 2017-08-14 23:59:51 Delaying start of download for F.US.EPU17 \| 2017-08-14 23:59:51 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPU7. Search Symbol: F.US.EPU17. Request ID: 232434. Contract ID: 2. \| 2017-08-14 23:59:51 CQG WebAPI \| Requesting market data for F.US.EPU17 \| 2017-08-14 23:59:51 Delaying start of download for F.US.EPU17 \| 2017-08-14 23:59:52 Requesting market depth updates for: F.US.EPU17 if supported. \| 2017-08-14 23:59:53 CQG WebAPI \| Requesting market data including full depth for F.US.EPU17 \| 2017-08-14 23:59:53 HD Request # 3 \| Downloading Intraday chart data for F.US.EPU17 to the file F.US.EPU17.scid. Service: cqg \| 2017-08-14 23:59:56 Compressing file: C:\SierraChart\Data\F.US.EPU17.scid. This may take a while. \| 2017-08-14 23:59:56 HD Request # 3 \| Download start date-time: 2017-02-09 23:59:56.000 \| 2017-08-14 23:59:56 HD Request # 3 \| Using server: ds3.sierracharts.com port 10150 \| 2017-08-14 23:59:56 Socket (9) \| Creating socket. \| 2017-08-14 23:59:56 Socket (9) \| Connecting to IP: 65.182.172.42. \| 2017-08-14 23:59:56 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2017-08-14 23:59:56 HD Request # 3 \| Sending historical data logon request message. \| 2017-08-14 23:59:56 HD Request # 3 \| Requesting Intraday data. Start date-time: 2017-02-09 23:59:56. Record interval: 1. Symbol: F.US.EPU17 \| 2017-08-14 23:59:56 HD Request # 3 \| Decompressing data. \| 2017-08-14 23:59:56 HD Request # 3 \| Receiving Intraday data for F.US.EPU17 starting at 2017-02-10 06:29:20 \| 2017-08-14 23:59:57 HD Request # 3 \| Timestamp of first Intraday data file record written: 2017-02-10 06:29:20 \| 2017-08-14 23:59:57 F.US.EPU17 1 Min #3 \| Reloading chart. \| 2017-08-15 00:00:09 Socket (9) \| Initiating close of socket by core. \| 2017-08-15 00:00:15 Socket (9) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 00:00:15 Socket (9) \| Socket gracefully closed by remote side. \| 2017-08-15 00:00:15 Socket (9) \| Closed. \| 2017-08-15 00:00:15 Historical data download thread signaled to stop. \| 2017-08-15 00:00:15 HD Request # 3 \| Received 1106504 records from 2017-02-10 06:29:20 to 2017-08-15 00:00:15 (185.7 days) and wrote 1106504 records for F.US.EPU17 \| 2017-08-15 00:00:15 Added 1 Time and Sales records to Intraday data file for F.US.EPU17 after download. \| 2017-08-15 00:00:15 HD Request # 3 \| Intraday download COMPLETE for F.US.EPU17. Completion time: 19s. Unique request ID: 2 \| 2017-08-15 00:00:15 Removed historical data download ID 2 \| 2017-08-15 00:00:15 Real-time Intraday chart data file updates started for F.US.EPU17 \| 2017-08-15 00:00:15 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU17.scid \| 2017-08-15 00:00:15 Intraday chart data file opened for F.US.EPU17 \| 2017-08-15 00:00:15 F.US.EPU17 60 Min #3 \| Reloading chart. \| 2017-08-15 01:01:19 F.US.EPU17 60 Min #3 \| Reloading chart. \| 2017-08-15 01:03:14 F.US.EPU17 60 Min #3 \| Reloading chart. \| 2017-08-15 01:03:32 F.US.EPU17 Daily #3 \| Reloading chart. \| 2017-08-15 01:04:02 F.US.EPU17 Daily #3 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EPU17.dly \| 2017-08-15 01:04:02 HD Request # 4 \| Downloading Historical Daily chart data for F.US.EPU17. Starting date: 1967-08-15. Service: cqg \| 2017-08-15 01:04:03 Historical data download counter reset. \| 2017-08-15 01:04:03 HD Request # 4 \| Requesting historical Daily data for ESU17 starting at 1967-08-14 \| 2017-08-15 01:04:03 HTTP connection to ds01.ddfplus.com:80 (23) \| Creating socket. \| 2017-08-15 01:04:03 HTTP connection to ds01.ddfplus.com:80 (23) \| Connecting to IP: 8.18.161.123. \| 2017-08-15 01:04:03 HD Request # 4 \| Receiving historical Daily data for F.US.EPU17 starting at 2016-06-17 \| 2017-08-15 01:04:03 HD Request # 4 \| Writing historical Daily data to the file F.US.EPU17.dly \| 2017-08-15 01:04:03 HD Request # 4 \| Received 293 records from 2016-06-17 00:00:00 to 2017-08-15 00:00:00 (425.0 days) and wrote 293 records for F.US.EPU17 \| 2017-08-15 01:04:03 HD Request # 4 \| Daily download COMPLETE for F.US.EPU17. Completion time: 0s. Unique request ID: 3 \| 2017-08-15 01:04:03 Removed historical data download ID 3 \| 2017-08-15 01:04:03 F.US.EPU17 Daily #3 \| Reloading chart. \| 2017-08-15 01:04:03 HTTP connection to ds01.ddfplus.com:80 (23) \| Socket gracefully closed by remote side. \| 2017-08-15 01:05:08 HTTP connection to ds01.ddfplus.com:80 (23) \| Received socket Close event \| 2017-08-15 01:05:08 HTTP connection to ds01.ddfplus.com:80 (23) \| Initiating close of socket by core. \| 2017-08-15 01:05:08 HTTP connection to ds01.ddfplus.com:80 (23) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-15 01:05:08 HTTP connection to ds01.ddfplus.com:80 (23) \| Closed. \| 2017-08-15 01:05:08 F.US.EPU17 30 Min #3 \| Reloading chart. \| 2017-08-15 01:05:50 F.US.EPU17 Daily #3 \| Reloading chart. \| 2017-08-15 01:06:12 F.US.EPU17 60 Min #3 \| Reloading chart. \| 2017-08-15 01:06:19 F.US.EPU17 Daily #3 \| Reloading chart. \| 2017-08-15 01:06:56 F.US.EPU17 1 Min #3 \| Reloading chart. \| 2017-08-15 02:04:43 F.US.EPU17 60 Min #3 \| Reloading chart. \| 2017-08-15 02:06:43 F.US.EPU17 60 Min #3 \| Reloading chart. \| 2017-08-15 02:08:12 F.US.EPU17 Daily #3 \| Reloading chart. \| 2017-08-15 02:08:24 Unsubscribed from market depth data for F.US.ENQU17 \| 2017-08-15 03:01:48 CQG WebAPI \| Requesting market data for F.US.ENQU17 \| 2017-08-15 03:01:48 F.US.EPU17 5 Min #3 \| Reloading chart. \| 2017-08-15 03:02:42 CQG WebAPI \| Sending Web API Logoff message. \| 2017-08-15 03:22:10 CQG websocket socket (7) \| Adding bytes from final send buffer from buffered socket: 8 \| 2017-08-15 03:22:10 CQG websocket socket (7) \| Initiating close of socket by core. \| 2017-08-15 03:22:10 CQG websocket \| Websocket closed. \| 2017-08-15 03:22:10 CQG WebAPI \| Websocket closed. \| 2017-08-15 03:22:10 CQG websocket socket (7) \| Write in progress. Shutdown being delayed. \| 2017-08-15 03:22:10 CQG WebAPI \| Disconnected. \| 2017-08-15 03:22:10 Checking for new symbol settings for service code cqg \| 2017-08-15 03:22:10 Current selected Data/Trading service: CQG FIX Trading \| 2017-08-15 03:22:10 HTTPS connection to www.sierrachart.com:443 (54) \| Creating socket. Using TLS 1.2. \| 2017-08-15 03:22:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-08-15 03:22:10 HTTPS connection to www.sierrachart.com:443 (54) \| Connecting to IP: 204.15.192.108. \| 2017-08-15 03:22:10 CQG websocket socket (7) \| Sending bytes from final send buffer: 8 \| 2017-08-15 03:22:10 CQG websocket socket (7) \| Write has completed. Shutdown being performed. \| 2017-08-15 03:22:10 CQG websocket socket (7) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 03:22:10 CQG websocket socket (7) \| Socket gracefully closed by remote side. \| 2017-08-15 03:22:10 CQG websocket socket (7) \| Closed. \| 2017-08-15 03:22:10 Requesting symbol settings for service code cqg. Overwrite = on. \| 2017-08-15 03:22:10 Symbol settings received. \| 2017-08-15 03:22:10 Processed 1203 symbol settings. \| 2017-08-15 03:22:10 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2017-08-15 03:22:13 CQG FIX socket (55) \| Creating socket. Using TLS 1.2. \| 2017-08-15 03:22:13 CQG FIX socket (55) \| Connecting to IP: 208.48.16.214. \| 2017-08-15 03:22:13 HTTPS connection to www.sierrachart.com:443 (54) \| Socket gracefully closed by remote side. \| 2017-08-15 03:22:15 HTTPS connection to www.sierrachart.com:443 (54) \| Received socket Close event \| 2017-08-15 03:22:15 HTTPS connection to www.sierrachart.com:443 (54) \| Initiating close of socket by core. \| 2017-08-15 03:22:15 HTTPS connection to www.sierrachart.com:443 (54) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-15 03:22:15 HTTPS connection to www.sierrachart.com:443 (54) \| Closed. \| 2017-08-15 03:22:15 CQG FIX socket (55) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2017-08-15 03:22:34 * CQG FIX socket (55) \| Initiating close of socket by core. \| 2017-08-15 03:22:34 CQG FIX: Socket connection was closed without any logout messages sent or received. \| 2017-08-15 03:22:34 CQG FIX socket (55) \| Closed. \| 2017-08-15 03:22:34 CQG FIX: Disconnected. \| 2017-08-15 03:22:34 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-08-15 03:22:34 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-08-15 03:22:34 CQG FIX Trading \| Disconnected. \| 2017-08-15 03:22:34 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2017-08-15 03:23:09 CQG FIX socket (56) \| Creating socket. Using TLS 1.2. \| 2017-08-15 03:23:09 CQG FIX socket (56) \| Connecting to IP: 208.48.16.214. \| 2017-08-15 03:23:09 CQG FIX socket (56) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2017-08-15 03:23:30 * CQG FIX socket (56) \| Initiating close of socket by core. \| 2017-08-15 03:23:30 CQG FIX: Socket connection was closed without any logout messages sent or received. \| 2017-08-15 03:23:30 CQG FIX socket (56) \| Closed. \| 2017-08-15 03:23:30 CQG FIX: Disconnected. \| 2017-08-15 03:23:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-08-15 03:23:30 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-08-15 03:23:30 CQG FIX Trading \| Disconnected. \| 2017-08-15 03:23:30 Checking for new symbol settings for service code cqg \| 2017-08-15 03:23:33 Current selected Data/Trading service: CQG WebAPI \| 2017-08-15 03:23:33 HTTPS connection to www.sierrachart.com:443 (57) \| Creating socket. Using TLS 1.2. \| 2017-08-15 03:23:33 HTTPS connection to www.sierrachart.com:443 (57) \| Connecting to IP: 204.15.192.108. \| 2017-08-15 03:23:33 Requesting symbol settings for service code cqg. Overwrite = on. \| 2017-08-15 03:23:33 Symbol settings received. \| 2017-08-15 03:23:33 Processed 1203 symbol settings. \| 2017-08-15 03:23:33 HTTPS connection to www.sierrachart.com:443 (57) \| Socket gracefully closed by remote side. \| 2017-08-15 03:23:38 HTTPS connection to www.sierrachart.com:443 (57) \| Received socket Close event \| 2017-08-15 03:23:38 HTTPS connection to www.sierrachart.com:443 (57) \| Initiating close of socket by core. \| 2017-08-15 03:23:38 HTTPS connection to www.sierrachart.com:443 (57) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-15 03:23:38 HTTPS connection to www.sierrachart.com:443 (57) \| Closed. \| 2017-08-15 03:23:38 CQG WebAPI \| Connecting to server api.cqg.com \| 2017-08-15 03:23:43 CQG websocket \| Connecting to websocket server. \| 2017-08-15 03:23:43 CQG websocket socket (58) \| Creating socket. Using TLS 1.2. \| 2017-08-15 03:23:43 CQG websocket socket (58) \| Connecting to IP: 208.48.16.35. \| 2017-08-15 03:23:43 CQG websocket \| Opening websocket. \| 2017-08-15 03:23:43 CQG websocket \| Sending websocket handshake. \| 2017-08-15 03:23:43 CQG websocket \| Received websocket handshake acknowledgment. \| 2017-08-15 03:23:44 CQG websocket \| Web socket state is now open. \| 2017-08-15 03:23:44 CQG WebAPI \| Websocket connected. \| 2017-08-15 03:23:44 CQG WebAPI \| Sending market data logon message. \| 2017-08-15 03:23:44 CQG WebAPI \| Logon successful. Session Token = AUch8vy/+KjBiwxnK13NPkGZHZByw+e+9GfjPMHzmDM \| 2017-08-15 03:23:44 CQG WebAPI \| Connected to data and trading server. \| 2017-08-15 03:23:44 CQG WebAPI \| Sending Trade Accounts request message. \| 2017-08-15 03:23:44 CQG WebAPI \| Brokerage name: AMP3 Account Name: 110431 \| 2017-08-15 03:23:44 CQG WebAPI \| Sending collateral subscribe request. \| 2017-08-15 03:23:44 CQG WebAPI \| Starting real-time market data updates for: F.US.EPU17. ID: 1 \| 2017-08-15 03:23:44 CQG WebAPI \| Sending symbol resolution request for F.US.EPU17. ID: 603945 \| 2017-08-15 03:23:44 CQG WebAPI \| Requesting security definition data for: F.US.EPU17. ID: 1 \| 2017-08-15 03:23:44 Intraday data recording state for symbol F.US.EPU17 is set to download 'Pending'. \| 2017-08-15 03:23:44 Delaying start of download for F.US.EPU17 \| 2017-08-15 03:23:44 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPU7. Search Symbol: F.US.EPU17. Request ID: 603945. Contract ID: 1. \| 2017-08-15 03:23:44 CQG WebAPI \| Requesting market data for F.US.EPU17 \| 2017-08-15 03:23:44 Delaying start of download for F.US.EPU17 \| 2017-08-15 03:23:45 CQG WebAPI \| Sending positions subscribe request. RequestID=603947 \| 2017-08-15 03:23:49 CQG WebAPI \| Sending orders subscribe request. RequestID=603948 \| 2017-08-15 03:23:49 Requesting market depth updates for: F.US.EPU17 if supported. \| 2017-08-15 03:23:49 CQG WebAPI \| Requesting market data including full depth for F.US.EPU17 \| 2017-08-15 03:23:49 HD Request # 5 \| Downloading Intraday chart data for F.US.EPU17 to the file F.US.EPU17.scid. Service: cqg \| 2017-08-15 03:23:49 HD Request # 5 \| Download start date-time: 2017-08-15 03:22:07.000 \| 2017-08-15 03:23:49 HD Request # 5 \| Using server: ds4.sierracharts.com port 10149 \| 2017-08-15 03:23:49 Socket (59) \| Creating socket. \| 2017-08-15 03:23:49 Socket (59) \| Connecting to IP: 192.81.56.146. \| 2017-08-15 03:23:49 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2017-08-15 03:23:49 HD Request # 5 \| Sending historical data logon request message. \| 2017-08-15 03:23:49 HD Request # 5 \| Requesting Intraday data. Start date-time: 2017-08-15 03:22:07. Record interval: 1. Symbol: F.US.EPU17 \| 2017-08-15 03:23:49 HD Request # 5 \| Decompressing data. \| 2017-08-15 03:23:49 HD Request # 5 \| Receiving Intraday data for F.US.EPU17 starting at 2017-08-15 03:22:07 \| 2017-08-15 03:23:49 HD Request # 5 \| Timestamp of first Intraday data file record written: 2017-08-15 03:22:07 \| 2017-08-15 03:23:49 Socket (59) \| Initiating close of socket by core. \| 2017-08-15 03:23:49 Socket (59) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 03:23:49 Socket (59) \| Socket gracefully closed by remote side. \| 2017-08-15 03:23:49 Socket (59) \| Closed. \| 2017-08-15 03:23:49 Historical data download thread signaled to stop. \| 2017-08-15 03:23:49 HD Request # 5 \| Received 11 records from 2017-08-15 03:22:07 to 2017-08-15 03:23:49 (102.0 seconds) and wrote 11 records for F.US.EPU17 \| 2017-08-15 03:23:49 HD Request # 5 \| Intraday download COMPLETE for F.US.EPU17. Completion time: 0s. Unique request ID: 4 \| 2017-08-15 03:23:49 Removed historical data download ID 4 \| 2017-08-15 03:23:49 Real-time Intraday chart data file updates started for F.US.EPU17 \| 2017-08-15 03:23:49 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU17.scid \| 2017-08-15 03:23:49 Intraday chart data file opened for F.US.EPU17 \| 2017-08-15 03:23:49 F.US.EPU17 1 Min #3 \| Reloading chart. \| 2017-08-15 03:31:12 F.US.VXQ17 1 Min #1 \| Reloading chart. \| 2017-08-15 03:35:23 F.US.VXQ17 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.VXQ17.scid \| 2017-08-15 03:35:23 CQG WebAPI \| Starting real-time market data updates for: F.US.VXQ17. ID: 2 \| 2017-08-15 03:35:23 CQG WebAPI \| Sending symbol resolution request for F.US.VXQ17. ID: 603949 \| 2017-08-15 03:35:23 CQG WebAPI \| Requesting security definition data for: F.US.VXQ17. ID: 2 \| 2017-08-15 03:35:23 Intraday data recording state for symbol F.US.VXQ17 is set to download 'Pending'. \| 2017-08-15 03:35:23 Delaying start of download for F.US.VXQ17 \| 2017-08-15 03:35:23 CQG WebAPI \| Received symbol resolution report for symbol F.US.VXQ7. Search Symbol: F.US.VXQ17. Request ID: 603949. Contract ID: 2. \| 2017-08-15 03:35:23 CQG WebAPI \| Requesting market data for F.US.VXQ17 \| 2017-08-15 03:35:23 CQG WebAPI \| Market data subscription for F.US.VXQ17 was unsuccessful. Text: Real-time data for instrument F.US.VX (corresponding to ID = 2) are not allowed. \| 2017-08-15 03:35:23 Symbol Error - F.US.VXQ17 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.VX (corresponding to ID = 2) are not allowed. \| 2017-08-15 03:35:23 HD Request # 6 \| Downloading Intraday chart data for F.US.VXQ17 to the file F.US.VXQ17.scid. Service: cfefut \| 2017-08-15 03:35:24 Compressing file: C:\SierraChart\Data\F.US.VXQ17.scid. This may take a while. \| 2017-08-15 03:35:24 HD Request # 6 \| Download start date-time: 2017-02-10 03:35:24.000 \| 2017-08-15 03:35:24 HD Request # 6 \| Using server: ds7.sierracharts.com port 10150 \| 2017-08-15 03:35:24 Socket (62) \| Creating socket. \| 2017-08-15 03:35:25 Socket (62) \| Connecting to IP: 8.18.161.133. \| 2017-08-15 03:35:25 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2017-08-15 03:35:25 HD Request # 6 \| Sending historical data logon request message. \| 2017-08-15 03:35:25 HD Request # 6 \| Requesting Intraday data. Start date-time: 2017-02-10 03:35:24. Record interval: 1. Symbol: VIQ17 \| 2017-08-15 03:35:25 HD Request # 6 \| Decompressing data. \| 2017-08-15 03:35:25 HD Request # 6 \| Receiving Intraday data for F.US.VXQ17 starting at 2017-02-10 11:09:00 \| 2017-08-15 03:35:26 HD Request # 6 \| Timestamp of first Intraday data file record written: 2017-02-10 11:09:00 \| 2017-08-15 03:35:26 Socket (62) \| Initiating close of socket by core. \| 2017-08-15 03:35:29 Historical data download thread signaled to stop. \| 2017-08-15 03:35:29 Socket (62) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 03:35:29 Socket (62) \| Socket gracefully closed by remote side. \| 2017-08-15 03:35:29 Socket (62) \| Closed. \| 2017-08-15 03:35:29 HD Request # 6 \| Received 318742 records from 2017-02-10 11:09:00 to 2017-08-15 03:19:53 (185.7 days) and wrote 318742 records for F.US.VXQ17 \| 2017-08-15 03:35:29 HD Request # 6 \| Intraday download COMPLETE for F.US.VXQ17. Completion time: 5s. Unique request ID: 5 \| 2017-08-15 03:35:29 Removed historical data download ID 5 \| 2017-08-15 03:35:29 Real-time Intraday chart data file updates started for F.US.VXQ17 \| 2017-08-15 03:35:29 Opened cached Intraday file: C:\SierraChart\Data\F.US.VXQ17.scid \| 2017-08-15 03:35:29 Intraday chart data file opened for F.US.VXQ17 \| 2017-08-15 03:35:29 HTTPS connection to www.sierrachart.com:443 (64) \| Creating socket. Using TLS 1.2. \| 2017-08-15 03:35:47 HTTPS connection to www.sierrachart.com:443 (64) \| Connecting to IP: 204.15.192.108. \| 2017-08-15 03:35:47 HTTPS connection to www.sierrachart.com:443 (64) \| Socket gracefully closed by remote side. \| 2017-08-15 03:35:52 HTTPS connection to www.sierrachart.com:443 (64) \| Received socket Close event \| 2017-08-15 03:35:52 HTTPS connection to www.sierrachart.com:443 (64) \| Initiating close of socket by core. \| 2017-08-15 03:35:52 HTTPS connection to www.sierrachart.com:443 (64) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-15 03:35:52 HTTPS connection to www.sierrachart.com:443 (64) \| Closed. \| 2017-08-15 03:35:52 CQG WebAPI \| Sending positions unsubscribe request. RequestID=603947 \| 2017-08-15 03:55:28 CQG WebAPI \| Sending positions subscribe request. RequestID=603951 \| 2017-08-15 03:55:28 CQG WebAPI \| Sending orders unsubscribe request. RequestID=603948 \| 2017-08-15 03:55:28 CQG WebAPI \| Sending orders subscribe request. RequestID=603952 \| 2017-08-15 03:55:28 CQG websocket socket (58) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. \| 2017-08-15 03:58:39 * CQG websocket socket (58) \| Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. \| 2017-08-15 03:58:39 CQG websocket socket (58) \| Socket gracefully closed by remote side. \| 2017-08-15 03:58:39 CQG websocket socket (58) \| Received socket Close event \| 2017-08-15 03:58:39 CQG websocket socket (58) \| Initiating close of socket by core. \| 2017-08-15 03:58:39 CQG websocket \| Network socket for websocket has been closed by remote side. \| 2017-08-15 03:58:39 CQG websocket socket (58) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-15 03:58:39 CQG WebAPI \| Websocket closed. \| 2017-08-15 03:58:39 Connection to the external service has been lost. \| 2017-08-15 03:58:39 CQG websocket socket (58) \| Closed. \| 2017-08-15 03:58:39 CQG WebAPI \| Disconnected. \| 2017-08-15 03:58:39 CQG WebAPI \| Connecting to server api.cqg.com \| 2017-08-15 11:40:49 CQG websocket \| Connecting to websocket server. \| 2017-08-15 11:40:49 CQG websocket socket (167) \| Creating socket. Using TLS 1.2. \| 2017-08-15 11:40:49 CQG websocket socket (167) \| Connecting to IP: 208.48.16.35. \| 2017-08-15 11:40:49 CQG websocket \| Opening websocket. \| 2017-08-15 11:40:49 CQG websocket \| Sending websocket handshake. \| 2017-08-15 11:40:49 CQG websocket \| Received websocket handshake acknowledgment. \| 2017-08-15 11:40:49 CQG websocket \| Web socket state is now open. \| 2017-08-15 11:40:49 CQG WebAPI \| Websocket connected. \| 2017-08-15 11:40:49 CQG WebAPI \| Sending market data logon message. \| 2017-08-15 11:40:49 CQG WebAPI \| Logon successful. Session Token = MkcKm+EEeHsZjV1XwtXS13g4V//LUYRC7D/aAp8w9uk \| 2017-08-15 11:40:49 CQG WebAPI \| Connected to data and trading server. \| 2017-08-15 11:40:49 CQG WebAPI \| Sending Trade Accounts request message. \| 2017-08-15 11:40:49 CQG WebAPI \| Starting real-time market data updates for: F.US.VXQ17. ID: 1 \| 2017-08-15 11:40:49 CQG WebAPI \| Sending symbol resolution request for F.US.VXQ17. ID: 603954 \| 2017-08-15 11:40:49 CQG WebAPI \| Requesting security definition data for: F.US.VXQ17. ID: 1 \| 2017-08-15 11:40:49 Intraday data recording state for symbol F.US.VXQ17 is set to download 'Pending'. \| 2017-08-15 11:40:49 Delaying start of download for F.US.VXQ17 \| 2017-08-15 11:40:49 CQG WebAPI \| Starting real-time market data updates for: F.US.EPU17. ID: 2 \| 2017-08-15 11:40:49 CQG WebAPI \| Sending symbol resolution request for F.US.EPU17. ID: 603955 \| 2017-08-15 11:40:49 CQG WebAPI \| Requesting security definition data for: F.US.EPU17. ID: 2 \| 2017-08-15 11:40:49 Intraday data recording state for symbol F.US.EPU17 is set to download 'Pending'. \| 2017-08-15 11:40:49 CQG WebAPI \| Brokerage name: AMP3 Account Name: 110431 \| 2017-08-15 11:40:49 CQG WebAPI \| Sending collateral subscribe request. \| 2017-08-15 11:40:49 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPU7. Search Symbol: F.US.EPU17. Request ID: 603955. Contract ID: 1. \| 2017-08-15 11:40:50 CQG WebAPI \| Requesting market data for F.US.EPU17 \| 2017-08-15 11:40:50 CQG WebAPI \| Received symbol resolution report for symbol F.US.VXQ7. Search Symbol: F.US.VXQ17. Request ID: 603954. Contract ID: 2. \| 2017-08-15 11:40:50 CQG WebAPI \| Requesting market data for F.US.VXQ17 \| 2017-08-15 11:40:50 CQG WebAPI \| Market data subscription for F.US.VXQ17 was unsuccessful. Text: Real-time data for instrument F.US.VX (corresponding to ID = 2) are not allowed. \| 2017-08-15 11:40:50 Symbol Error - F.US.VXQ17 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.VX (corresponding to ID = 2) are not allowed. \| 2017-08-15 11:40:50 HD Request # 7 \| Downloading Intraday chart data for F.US.VXQ17 to the file F.US.VXQ17.scid. Service: cfefut \| 2017-08-15 11:40:51 HD Request # 7 \| Download start date-time: 2017-08-15 03:19:53.000 \| 2017-08-15 11:40:51 HD Request # 7 \| Using server: ds1.sierracharts.com port 10149 \| 2017-08-15 11:40:51 Socket (168) \| Creating socket. \| 2017-08-15 11:40:51 Socket (168) \| Connecting to IP: 8.18.161.135. \| 2017-08-15 11:40:51 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2017-08-15 11:40:51 HD Request # 7 \| Sending historical data logon request message. \| 2017-08-15 11:40:51 HD Request # 7 \| Requesting Intraday data. Start date-time: 2017-08-15 03:19:53. Record interval: 1. Symbol: VIQ17 \| 2017-08-15 11:40:51 HD Request # 7 \| Decompressing data. \| 2017-08-15 11:40:51 HD Request # 7 \| Receiving Intraday data for F.US.VXQ17 starting at 2017-08-15 03:19:53 \| 2017-08-15 11:40:51 HD Request # 7 \| Timestamp of first Intraday data file record written: 2017-08-15 03:19:53 \| 2017-08-15 11:40:51 Socket (168) \| Initiating close of socket by core. \| 2017-08-15 11:40:51 Socket (168) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 11:40:51 Socket (168) \| Socket gracefully closed by remote side. \| 2017-08-15 11:40:51 Socket (168) \| Closed. \| 2017-08-15 11:40:51 Historical data download thread signaled to stop. \| 2017-08-15 11:40:51 HD Request # 7 \| Received 285 records from 2017-08-15 03:19:53 to 2017-08-15 11:25:50 (8.1 hours) and wrote 285 records for F.US.VXQ17 \| 2017-08-15 11:40:51 HD Request # 7 \| Intraday download COMPLETE for F.US.VXQ17. Completion time: 0s. Unique request ID: 6 \| 2017-08-15 11:40:51 Removed historical data download ID 6 \| 2017-08-15 11:40:51 Real-time Intraday chart data file updates started for F.US.VXQ17 \| 2017-08-15 11:40:51 Opened cached Intraday file: C:\SierraChart\Data\F.US.VXQ17.scid \| 2017-08-15 11:40:51 Intraday chart data file opened for F.US.VXQ17 \| 2017-08-15 11:40:51 Delaying start of download for F.US.EPU17 \| 2017-08-15 11:40:51 HD Request # 8 \| Downloading Intraday chart data for F.US.EPU17 to the file F.US.EPU17.scid. Service: cqg \| 2017-08-15 11:40:54 HD Request # 8 \| Download start date-time: 2017-08-15 03:58:08.000 \| 2017-08-15 11:40:54 HD Request # 8 \| Using server: ds3.sierracharts.com port 10150 \| 2017-08-15 11:40:54 Socket (169) \| Creating socket. \| 2017-08-15 11:40:54 Socket (169) \| Connecting to IP: 65.182.172.42. \| 2017-08-15 11:40:54 CQG WebAPI \| Sending positions subscribe request. RequestID=603959 \| 2017-08-15 11:40:54 CQG WebAPI \| Sending orders subscribe request. RequestID=603960 \| 2017-08-15 11:40:54 Requesting market depth updates for: F.US.EPU17 if supported. \| 2017-08-15 11:40:54 CQG WebAPI \| Requesting market data including full depth for F.US.EPU17 \| 2017-08-15 11:40:54 HD Request # 8 \| Setting DTC encoding to Binary VLS \| 2017-08-15 11:40:55 HD Request # 8 \| Sending historical data logon request message. \| 2017-08-15 11:40:55 HD Request # 8 \| Requesting Intraday data. Start date-time: 2017-08-15 03:58:08. Record interval: 1. Symbol: F.US.EPU17 \| 2017-08-15 11:40:55 HD Request # 8 \| Decompressing data. \| 2017-08-15 11:40:55 HD Request # 8 \| Receiving Intraday data for F.US.EPU17 starting at 2017-08-15 03:58:08 \| 2017-08-15 11:40:55 HD Request # 8 \| Timestamp of first Intraday data file record written: 2017-08-15 03:58:08 \| 2017-08-15 11:40:55 Socket (169) \| Initiating close of socket by core. \| 2017-08-15 11:40:55 Socket (169) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 11:40:55 Socket (169) \| Socket gracefully closed by remote side. \| 2017-08-15 11:40:55 Historical data download thread signaled to stop. \| 2017-08-15 11:40:55 Socket (169) \| Closed. \| 2017-08-15 11:40:55 HD Request # 8 \| Received 3859 records from 2017-08-15 03:58:08 to 2017-08-15 11:40:45 (7.7 hours) and wrote 3859 records for F.US.EPU17 \| 2017-08-15 11:40:55 HD Request # 8 \| Intraday download COMPLETE for F.US.EPU17. Completion time: 1s. Unique request ID: 7 \| 2017-08-15 11:40:55 Removed historical data download ID 7 \| 2017-08-15 11:40:55 Real-time Intraday chart data file updates started for F.US.EPU17 \| 2017-08-15 11:40:55 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU17.scid \| 2017-08-15 11:40:55 Intraday chart data file opened for F.US.EPU17 \| 2017-08-15 11:40:55 F.US.EPU17 60 Min #3 \| Reloading chart. \| 2017-08-15 11:41:03 F.US.EPU17 Daily #3 \| Reloading chart. \| 2017-08-15 11:41:25 F.US.EPU17 60 Min #3 \| Reloading chart. \| 2017-08-15 11:41:31 CQG WebAPI \| Sending positions unsubscribe request. RequestID=603959 \| 2017-08-15 11:55:36 CQG WebAPI \| Sending positions subscribe request. RequestID=603962 \| 2017-08-15 11:55:36 CQG WebAPI \| Sending orders unsubscribe request. RequestID=603960 \| 2017-08-15 11:55:36 CQG WebAPI \| Sending orders subscribe request. RequestID=603963 \| 2017-08-15 11:55:36 CQG WebAPI \| Sending Web API Logoff message. \| 2017-08-15 14:00:20 CQG websocket socket (167) \| Adding bytes from final send buffer from buffered socket: 8 \| 2017-08-15 14:00:20 CQG websocket socket (167) \| Initiating close of socket by core. \| 2017-08-15 14:00:20 CQG websocket \| Websocket closed. \| 2017-08-15 14:00:20 CQG WebAPI \| Websocket closed. \| 2017-08-15 14:00:20 CQG websocket socket (167) \| Write in progress. Shutdown being delayed. \| 2017-08-15 14:00:20 CQG WebAPI \| Disconnected. \| 2017-08-15 14:00:20 Checking for new symbol settings for service code cqg \| 2017-08-15 14:00:20 Current selected Data/Trading service: CQG FIX Trading \| 2017-08-15 14:00:20 HTTPS connection to www.sierrachart.com:443 (199) \| Creating socket. Using TLS 1.2. \| 2017-08-15 14:00:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-08-15 14:00:20 HTTPS connection to www.sierrachart.com:443 (199) \| Connecting to IP: 204.15.192.108. \| 2017-08-15 14:00:20 CQG websocket socket (167) \| Sending bytes from final send buffer: 8 \| 2017-08-15 14:00:20 CQG websocket socket (167) \| Write has completed. Shutdown being performed. \| 2017-08-15 14:00:21 CQG websocket socket (167) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 14:00:21 CQG websocket socket (167) \| Socket gracefully closed by remote side. \| 2017-08-15 14:00:21 CQG websocket socket (167) \| Closed. \| 2017-08-15 14:00:21 Requesting symbol settings for service code cqg. Overwrite = on. \| 2017-08-15 14:00:21 Symbol settings received. \| 2017-08-15 14:00:21 Processed 1203 symbol settings. \| 2017-08-15 14:00:21 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2017-08-15 14:00:23 CQG FIX socket (200) \| Creating socket. Using TLS 1.2. \| 2017-08-15 14:00:23 CQG FIX socket (200) \| Connecting to IP: 208.48.16.214. \| 2017-08-15 14:00:23 HTTPS connection to www.sierrachart.com:443 (199) \| Socket gracefully closed by remote side. \| 2017-08-15 14:00:25 HTTPS connection to www.sierrachart.com:443 (199) \| Received socket Close event \| 2017-08-15 14:00:25 HTTPS connection to www.sierrachart.com:443 (199) \| Initiating close of socket by core. \| 2017-08-15 14:00:25 HTTPS connection to www.sierrachart.com:443 (199) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-15 14:00:25 HTTPS connection to www.sierrachart.com:443 (199) \| Closed. \| 2017-08-15 14:00:25 CQG FIX socket (200) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2017-08-15 14:00:44 * CQG FIX socket (200) \| Initiating close of socket by core. \| 2017-08-15 14:00:44 CQG FIX: Socket connection was closed without any logout messages sent or received. \| 2017-08-15 14:00:44 CQG FIX socket (200) \| Closed. \| 2017-08-15 14:00:44 CQG FIX: Disconnected. \| 2017-08-15 14:00:44 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2017-08-15 14:00:44 Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-08-15 14:00:44 CQG FIX Trading \| Disconnected. \| 2017-08-15 14:00:44 Checking for new symbol settings for service code cqg \| 2017-08-15 14:02:30 Current selected Data/Trading service: CQG WebAPI \| 2017-08-15 14:02:30 HTTPS connection to www.sierrachart.com:443 (202) \| Creating socket. Using TLS 1.2. \| 2017-08-15 14:02:30 HTTPS connection to www.sierrachart.com:443 (202) \| Connecting to IP: 204.15.192.108. \| 2017-08-15 14:02:30 Requesting symbol settings for service code cqg. Overwrite = on. \| 2017-08-15 14:02:31 Symbol settings received. \| 2017-08-15 14:02:31 Processed 1203 symbol settings. \| 2017-08-15 14:02:31 HTTPS connection to www.sierrachart.com:443 (202) \| Socket gracefully closed by remote side. \| 2017-08-15 14:02:36 HTTPS connection to www.sierrachart.com:443 (202) \| Received socket Close event \| 2017-08-15 14:02:36 HTTPS connection to www.sierrachart.com:443 (202) \| Initiating close of socket by core. \| 2017-08-15 14:02:36 HTTPS connection to www.sierrachart.com:443 (202) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-08-15 14:02:36 HTTPS connection to www.sierrachart.com:443 (202) \| Closed. \| 2017-08-15 14:02:36 CQG WebAPI \| Connecting to server api.cqg.com \| 2017-08-15 14:04:11 CQG websocket \| Connecting to websocket server. \| 2017-08-15 14:04:11 CQG websocket socket (203) \| Creating socket. Using TLS 1.2. \| 2017-08-15 14:04:11 CQG websocket socket (203) \| Connecting to IP: 208.48.16.35. \| 2017-08-15 14:04:11 CQG websocket \| Opening websocket. \| 2017-08-15 14:04:11 CQG websocket \| Sending websocket handshake. \| 2017-08-15 14:04:11 CQG websocket \| Received websocket handshake acknowledgment. \| 2017-08-15 14:04:11 CQG websocket \| Web socket state is now open. \| 2017-08-15 14:04:11 CQG WebAPI \| Websocket connected. \| 2017-08-15 14:04:11 CQG WebAPI \| Sending market data logon message. \| 2017-08-15 14:04:11 CQG WebAPI \| Logon successful. Session Token = q3CHIXLBDA8YToW4mQ+Z+dF1zdPslV6Lcl1vBfETCXI \| 2017-08-15 14:04:11 CQG WebAPI \| Connected to data and trading server. \| 2017-08-15 14:04:11 CQG WebAPI \| Sending Trade Accounts request message. \| 2017-08-15 14:04:11 CQG WebAPI \| Starting real-time market data updates for: F.US.EPU17. ID: 1 \| 2017-08-15 14:04:11 CQG WebAPI \| Sending symbol resolution request for F.US.EPU17. ID: 86669 \| 2017-08-15 14:04:11 CQG WebAPI \| Requesting security definition data for: F.US.EPU17. ID: 1 \| 2017-08-15 14:04:11 Intraday data recording state for symbol F.US.EPU17 is set to download 'Pending'. \| 2017-08-15 14:04:11 Delaying start of download for F.US.EPU17 \| 2017-08-15 14:04:11 CQG WebAPI \| Brokerage name: AMP3 Account Name: 110431 \| 2017-08-15 14:04:11 CQG WebAPI \| Sending collateral subscribe request. \| 2017-08-15 14:04:11 CQG WebAPI \| Starting real-time market data updates for: F.US.VXQ17. ID: 2 \| 2017-08-15 14:04:11 CQG WebAPI \| Sending symbol resolution request for F.US.VXQ17. ID: 86672 \| 2017-08-15 14:04:11 CQG WebAPI \| Requesting security definition data for: F.US.VXQ17. ID: 2 \| 2017-08-15 14:04:11 Intraday data recording state for symbol F.US.VXQ17 is set to download 'Pending'. \| 2017-08-15 14:04:11 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPU7. Search Symbol: F.US.EPU17. Request ID: 86669. Contract ID: 1. \| 2017-08-15 14:04:11 CQG WebAPI \| Requesting market data for F.US.EPU17 \| 2017-08-15 14:04:11 CQG WebAPI \| Received symbol resolution report for symbol F.US.VXQ7. Search Symbol: F.US.VXQ17. Request ID: 86672. Contract ID: 2. \| 2017-08-15 14:04:11 CQG WebAPI \| Requesting market data for F.US.VXQ17 \| 2017-08-15 14:04:11 CQG WebAPI \| Market data subscription for F.US.VXQ17 was unsuccessful. Text: Real-time data for instrument F.US.VX (corresponding to ID = 2) are not allowed. \| 2017-08-15 14:04:11 Symbol Error - F.US.VXQ17 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.VX (corresponding to ID = 2) are not allowed. \| 2017-08-15 14:04:11 Delaying start of download for F.US.EPU17 \| 2017-08-15 14:04:12 HD Request # 9 \| Downloading Intraday chart data for F.US.EPU17 to the file F.US.EPU17.scid. Service: cqg \| 2017-08-15 14:04:15 HD Request # 9 \| Download start date-time: 2017-08-15 14:00:23.000 \| 2017-08-15 14:04:15 HD Request # 9 \| Using server: ds4.sierracharts.com port 10149 \| 2017-08-15 14:04:15 Socket (204) \| Creating socket. \| 2017-08-15 14:04:15 Socket (204) \| Connecting to IP: 192.81.56.146. \| 2017-08-15 14:04:15 HD Request # 9 \| Setting DTC encoding to Binary VLS \| 2017-08-15 14:04:16 HD Request # 9 \| Sending historical data logon request message. \| 2017-08-15 14:04:16 HD Request # 9 \| Requesting Intraday data. Start date-time: 2017-08-15 14:00:23. Record interval: 1. Symbol: F.US.EPU17 \| 2017-08-15 14:04:16 HD Request # 9 \| Decompressing data. \| 2017-08-15 14:04:16 HD Request # 9 \| Receiving Intraday data for F.US.EPU17 starting at 2017-08-15 14:00:23 \| 2017-08-15 14:04:16 HD Request # 9 \| Timestamp of first Intraday data file record written: 2017-08-15 14:00:23 \| 2017-08-15 14:04:16 Socket (204) \| Initiating close of socket by core. \| 2017-08-15 14:04:16 Socket (204) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 14:04:16 Socket (204) \| Socket gracefully closed by remote side. \| 2017-08-15 14:04:16 Socket (204) \| Closed. \| 2017-08-15 14:04:16 Historical data download thread signaled to stop. \| 2017-08-15 14:04:16 HD Request # 9 \| Received 207 records from 2017-08-15 14:00:23 to 2017-08-15 14:04:18 (3.9 minutes) and wrote 207 records for F.US.EPU17 \| 2017-08-15 14:04:16 HD Request # 9 \| Intraday download COMPLETE for F.US.EPU17. Completion time: 0s. Unique request ID: 8 \| 2017-08-15 14:04:16 Removed historical data download ID 8 \| 2017-08-15 14:04:16 Real-time Intraday chart data file updates started for F.US.EPU17 \| 2017-08-15 14:04:16 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU17.scid \| 2017-08-15 14:04:16 Intraday chart data file opened for F.US.EPU17 \| 2017-08-15 14:04:16 HD Request # 10 \| Downloading Intraday chart data for F.US.VXQ17 to the file F.US.VXQ17.scid. Service: cfefut \| 2017-08-15 14:04:16 HD Request # 10 \| Download start date-time: 2017-08-15 11:25:50.000 \| 2017-08-15 14:04:16 HD Request # 10 \| Using server: ds7.sierracharts.com port 10150 \| 2017-08-15 14:04:16 Socket (205) \| Creating socket. \| 2017-08-15 14:04:16 Socket (205) \| Connecting to IP: 8.18.161.133. \| 2017-08-15 14:04:16 HD Request # 10 \| Setting DTC encoding to Binary VLS \| 2017-08-15 14:04:16 HD Request # 10 \| Sending historical data logon request message. \| 2017-08-15 14:04:16 HD Request # 10 \| Requesting Intraday data. Start date-time: 2017-08-15 11:25:50. Record interval: 1. Symbol: VIQ17 \| 2017-08-15 14:04:16 CQG WebAPI \| Sending positions subscribe request. RequestID=86674 \| 2017-08-15 14:04:16 CQG WebAPI \| Sending orders subscribe request. RequestID=86675 \| 2017-08-15 14:04:16 Requesting market depth updates for: F.US.EPU17 if supported. \| 2017-08-15 14:04:16 CQG WebAPI \| Requesting market data including full depth for F.US.EPU17 \| 2017-08-15 14:04:16 HD Request # 10 \| Decompressing data. \| 2017-08-15 14:04:16 HD Request # 10 \| Receiving Intraday data for F.US.VXQ17 starting at 2017-08-15 11:25:50 \| 2017-08-15 14:04:16 HD Request # 10 \| Timestamp of first Intraday data file record written: 2017-08-15 11:25:50 \| 2017-08-15 14:04:16 Socket (205) \| Initiating close of socket by core. \| 2017-08-15 14:04:16 Socket (205) \| Shutdown started. Waiting for graceful close. \| 2017-08-15 14:04:16 Socket (205) \| Socket gracefully closed by remote side. \| 2017-08-15 14:04:16 Socket (205) \| Closed. \| 2017-08-15 14:04:16 Historical data download thread signaled to stop. \| 2017-08-15 14:04:16 HD Request # 10 \| Received 826 records from 2017-08-15 11:25:50 to 2017-08-15 13:54:13 (2.5 hours) and wrote 826 records for F.US.VXQ17 \| 2017-08-15 14:04:16 HD Request # 10 \| Intraday download COMPLETE for F.US.VXQ17. Completion time: 0s. Unique request ID: 9 \| 2017-08-15 14:04:16 Removed historical data download ID 9 \| 2017-08-15 14:04:16 Real-time Intraday chart data file updates started for F.US.VXQ17 \| 2017-08-15 14:04:16 Opened cached Intraday file: C:\SierraChart\Data\F.US.VXQ17.scid \| 2017-08-15 14:04:16 Intraday chart data file opened for F.US.VXQ17 \| 2017-08-15 14:04:16

[2017-08-15 17:06:26] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Set Global Settings >> Data/Trade Service Settings >> Service to CQG Web API. Use that service because we can see you have trouble connecting to CQG FIX Trading due to an Internet connectivity issue on your side. We can see you can successfully connect to the CQG Web API. CQG WebAPI \| Logon successful. Session Token = MkcKm+EEeHsZjV1XwtXS13g4V//LUYRC7D/aAp8w9uk \| 2017-08-15 11:40:49 CQG WebAPI \| Connected to data and trading server. \| 2017-08-15 11:40:49 If you still have a problem, tell us what the specific problem is at the current moment in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-15 17:21:23] #5 [Go To First Post]
User651010 - Posts: 7
I want to connect to CQG FIX trading server

[2017-08-15 17:51:18] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. \| 2017-08-15 14:00:23 CQG FIX socket (200) \| Creating socket. Using TLS 1.2. \| 2017-08-15 14:00:23 CQG FIX socket (200) \| Connecting to IP: 208.48.16.214. \| 2017-08-15 14:00:23 CQG FIX socket (200) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. \| 2017-08-15 14:00:44 * These are the relevant messages. It seems as though a firewall on your side is blocking the connection. Refer to this help topic about this: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#NetworkCommunicationOrServerProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-15 18:13:35] #7 [Go To First Post]
User651010 - Posts: 7
No, the firewall is not the problem. We have disabled the Firewall together with AMP help desk rep, who was controlling my computer and was unable to establish connectivity. It was HIS next step to ask for your help.

[2017-08-15 18:28:10] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In this section here: https://www.sierrachart.com/index.php?l=doc/helpdetails1.php#NetworkCommunicationOrServerProblem It says: What we recommend doing to rule out a firewall as the source of the problem is to restart your computer into Windows Safe Mode with Network Support. This will not load any firewall software. If you need more help solving a firewall problem on your computer blocking Sierra Chart from connecting to the servers it needs to connect to, you will need to contact someone who can help you with this problem on your computer or hire a competent computer expert to help you with this. Sierra Chart support does not provide this service. Sierra Chart support can only tell you about what ports and addresses, it needs to connect to. If a firewall is blocking the connection, the only other advice you will get from Sierra Chart support is to remove the firewall from your computer totally and completely and do not install it again for the very simple reason that we do not support other software on a user's computer, and we want to provide a fast resolution to the problem. If you are certain the firewall is not causing the problem, then you need to ask your Internet Service Provider why you cannot establish a connection to: fixapi.cqgtrader.com. Port: 6925. However, with our experience with firewalls, you can never be certain they are not causing a problem, until you restart your computer into Safe Mode or you completely remove it altogether. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-15 18:29:58

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