Support Board
Date/Time: Wed, 15 Jan 2025 13:08:55 +0000
can't open my Sierra account
View Count: 758
| [2017-08-10 01:30:54] |
| Barbara Tobias - Posts: 35 |
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I access my charts through Interactive Brokers and have had no problem until now. Was using them all morning - left and turned off computer and now I have logged into IB without issue, but when I try to open Sierra it says that it is unavailable and that it was either moved, renamed or removed and I cannot open it at all. IB says I must contact you - please help me understand what is going on. I have not changed anything - added or moved anything. All I did was close down Sierra and IB as I always do at the close of the market and then reopen them later in the day .. but now it is saying that the program isn't available. What do I do? |
| [2017-08-10 01:46:49] |
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We have answered this through your Account Support Ticket here on the same subject: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1502328456398#ViewTicket Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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