Support Board
Date/Time: Wed, 15 Jan 2025 12:51:29 +0000
2nd Computer
View Count: 1035
| [2017-08-09 15:41:26] |
| User78442 - Posts: 260 |
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I've just installed SC on my 2nd PC. I want to run both. The login says I've exceed the allowed number - I was told I could run 3 systems - Can you please enable my 2nd login.
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| [2017-08-09 17:08:08] |
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If you require a third system you can activate that here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You can use Sierra Chart on two systems at a time which you currently are. It is the third system which is being denied. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-09 17:09:50
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| [2017-08-09 17:45:59] |
| User78442 - Posts: 260 |
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But I only had 2 systems online?? Why would I have this message and inability (temporarily) to log 2x on? Also when I was away the 2nd system closed down.. Please advise..
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| [2017-08-09 18:18:26] |
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But I only had 2 systems online?? You had Sierra Chart running on two systems. So when you tried to run a third one on a third computer, it was blocked. That should be clear. Also when I was away the 2nd system closed down.. Please advise.. What exactly do you mean by this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-10 03:50:58] |
| User78442 - Posts: 260 |
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I never tried to logon to 3x systems - I am trying to run on 2x pcs. When I had 2x systems working I left my desk for 30mins and one of the SC systems shut down unilaterally _ This is what I'm referring to _ I need to ensure that this does not happen again
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| [2017-08-10 04:14:05] |
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At the moment your Sierra Chart account is being used on two systems. And there are no restrictions. one of the SC systems shut down unilaterally If you are referring to Sierra Chart abnormally shutting down, refer to help topic 17:Sierra Chart Unexpectedly Shutting Down | Memory Errors | Unusual Software Problems | Exception Errors | Freezing of User Interface This has nothing to at all to do with any login restrictions. It is totally unrelated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-10 04:59:40] |
| User78442 - Posts: 260 |
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OK, let's soldier on...
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