Support Board
Date/Time: Sun, 24 Nov 2024 00:02:25 +0000
Rithmic datafeed not updating real-time
View Count: 1951
| [2013-09-02 09:47:51] |
| User59042 - Posts: 22 |
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Hello, I've just started my new Rithmic datafeed with Optimus for first time. Data has been loaded, but they are not updating real-time. I tried these symbols ESU3-CME, NQU3-CME, 6EU3-CME, none of them is updating. There is nothing in message log. I have the newest version 1020 And I have got second account with Sierra, purchased seperately, where I have OEC datafeed, these data are updating normally. It's running on version 1016. Can you please help me with that? |
| [2013-09-02 10:11:19] |
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Please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-02 10:38:30] |
| User59042 - Posts: 22 |
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Software version: 1020 | 2013-09-02 05:34:15 Usage end date: 2014-09-21 | 2013-09-02 05:34:15 Sierra Chart Historical Data Service is included. | 2013-09-02 05:34:15 Active service: Rithmic 01 | 2013-09-02 05:34:15 Data/Trade Service Settings automatically set. | 2013-09-02 05:34:15 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-09-02 05:34:15 2013-09-02 12:34:15 Local computer clock time | 2013-09-02 05:34:15 2013-09-02 10:34:15 GMT time | 2013-09-02 05:34:15 2013-09-02 05:34:15 Time zone adjusted time | 2013-09-02 05:34:15 Time difference to server time: 1 seconds. | 2013-09-02 05:34:15 Program path: C:\SierraChart_Optimus\ | 2013-09-02 05:34:15 Data Files path: C:\SierraChart_Optimus\Data\ | 2013-09-02 05:34:15 OS Version Number: 6.1 | 2013-09-02 05:34:15 GSP - Port for executable: 31430 | 2013-09-02 05:34:20 GSP - Starting server: C:\SierraChart_Optimus\Rim\GSPBridge.exe | 2013-09-02 05:34:20 GSP: Connecting to the server 127.0.0.1. Port 31430 | 2013-09-02 05:34:24 The network socket is connected. | 2013-09-02 05:34:24 GSP: Connected to server. | 2013-09-02 05:34:24 GSP: Sending logon request message. | 2013-09-02 05:34:24 GSP - Starting the connection process to data and trading service. | 2013-09-02 05:34:24 GSP - Logging is enabled. Log file: Rithmic.log | 2013-09-02 05:34:24 GSP - Connecting to Rithmic Production server. | 2013-09-02 05:34:24 GSP - Alert Message: Market Data Connection Opened. | 2013-09-02 05:34:26 GSP - Alert Message: Market Data Connection Login Complete. ok | 2013-09-02 05:34:26 GSP - Alert Message: Trading System Connection Opened. | 2013-09-02 05:34:27 GSP - Alert Message: Trading System Connection Login Complete. ok | 2013-09-02 05:34:27 GSP - Received account information | 2013-09-02 05:34:28 GSP - Alert Message: PnL Connection Opened. | 2013-09-02 05:34:28 GSP - Alert Message: PnL Connection Login Complete. ok | 2013-09-02 05:34:28 GSP - Alert Message: Intraday History Connection Opened. | 2013-09-02 05:34:30 GSP - Alert Message: Intraday History Connection Login Complete. ok | 2013-09-02 05:34:30 GSP Server Info - Server Name: Sierra Chart GSP Bridge. Server Version: 1.1. Provider Name: Rithmic GSP. | 2013-09-02 05:34:31 GSP - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2013-09-02 05:34:31 Rithmic GSP - Successfully connected. | 2013-09-02 05:34:31 Rithmic GSP: Requesting Trade positions data. | 2013-09-02 05:34:36 Starting updates for: ESU3-CME | 2013-09-02 05:35:06 HD Request # 2 - Downloading Intraday chart data for ESU3-CME to the file ESU3-CME.scid. Service: rim | 2013-09-02 05:35:06 HD Request # 2 - Starting date and time in file: 2013-09-02 04:34:52.0 | 2013-09-02 05:35:06 HD Request # 2 - Using server: ds3.sierracharts.com port 10049 | 2013-09-02 05:35:06 Starting updates for: $NSHF | 2013-09-02 05:35:06 SC Market Stats: Connecting to the market data server. ds5.sierracharts.com:443 | 2013-09-02 05:35:06 SC Market Stats - Local market data port: 0 | 2013-09-02 05:35:06 The network socket is connected. | 2013-09-02 05:35:06 HD Request # 2 - Requesting up to 300 days of Intraday data. | 2013-09-02 05:35:06 Starting updates for: 6EU3-CME | 2013-09-02 05:35:06 The network socket is connected. | 2013-09-02 05:35:06 SC Market Stats: Connected to market data server. Now authorizing. | 2013-09-02 05:35:06 Starting updates for: $TICK | 2013-09-02 05:35:07 Rithmic GSP - Alert Message: mrv error : 13. permission denied | 2013-09-02 05:35:07 Rithmic GSP - Alert Message: get_order_book error : 13. permission denied | 2013-09-02 05:35:07 SC Market Stats: Connected to market data server. | 2013-09-02 05:35:07 Restarting real-time data updates for symbol: $NSHF | 2013-09-02 05:35:07 Restarting real-time data updates for symbol: $TICK | 2013-09-02 05:35:07 HD Request # 2 - Decompressing data. | 2013-09-02 05:35:07 HD Request # 2 - Receiving Intraday data for ESU3-CME starting at 2013-09-02 04:34:52 | 2013-09-02 05:35:07 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-09-02 04:34:52 | 2013-09-02 05:35:07 Rithmic GSP - Alert Message: mrv error : 13. permission denied | 2013-09-02 05:35:07 Rithmic GSP - Alert Message: get_order_book error : 13. permission denied | 2013-09-02 05:35:07 Socket closed. No error. | 2013-09-02 05:35:08 HD Request # 2 - Received 2687 records from 2013-09-02 04:34:52 to 2013-09-02 05:35:06 (60.2 minutes) and wrote 2687 records for ESU3-CME | 2013-09-02 05:35:08 HD Request # 2 - Intraday download COMPLETE for ESU3-CME | 2013-09-02 05:35:08 Real-time intraday chart data file updates started for ESU3-CME | 2013-09-02 05:35:09 HD Request # 4 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: ddf | 2013-09-02 05:35:09 HD Request # 4 - Starting date and time in file: 2013-08-30 18:50:00.0 | 2013-09-02 05:35:09 HD Request # 4 - Using server: ds4.sierracharts.com port 10049 | 2013-09-02 05:35:09 The network socket is connected. | 2013-09-02 05:35:09 HD Request # 4 - Requesting up to 300 days of Intraday data. | 2013-09-02 05:35:09 HD Request # 4 - Decompressing data. | 2013-09-02 05:35:10 HD Request # 4 - Receiving Intraday data for $NSHF starting at 2013-08-30 18:50:00 | 2013-09-02 05:35:10 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-08-30 18:50:00 | 2013-09-02 05:35:10 Socket closed. No error. | 2013-09-02 05:35:10 HD Request # 4 - Received 1 record from 2013-08-30 18:50:00 to 2013-08-30 18:50:00 (0.0 seconds) and wrote 1 record for $NSHF | 2013-09-02 05:35:10 HD Request # 4 - Intraday download COMPLETE for $NSHF | 2013-09-02 05:35:10 Real-time intraday chart data file updates started for $NSHF | 2013-09-02 05:35:10 HD Request # 6 - Downloading Intraday chart data for 6EU3-CME to the file 6EU3-CME.scid. Service: rim | 2013-09-02 05:35:10 HD Request # 6 - Starting date and time in file: 2013-09-02 04:37:42.0 | 2013-09-02 05:35:11 HD Request # 6 - Using server: ds3.sierracharts.com port 10049 | 2013-09-02 05:35:11 The network socket is connected. | 2013-09-02 05:35:11 HD Request # 6 - Requesting up to 300 days of Intraday data. | 2013-09-02 05:35:11 HD Request # 6 - Decompressing data. | 2013-09-02 05:35:11 HD Request # 6 - Receiving Intraday data for 6EU3-CME starting at 2013-09-02 04:37:42 | 2013-09-02 05:35:11 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-09-02 04:37:42 | 2013-09-02 05:35:12 Socket closed. No error. | 2013-09-02 05:35:12 HD Request # 6 - Received 2917 records from 2013-09-02 04:37:42 to 2013-09-02 05:35:10 (57.5 minutes) and wrote 2917 records for 6EU3-CME | 2013-09-02 05:35:12 HD Request # 6 - Intraday download COMPLETE for 6EU3-CME | 2013-09-02 05:35:12 Real-time intraday chart data file updates started for 6EU3-CME | 2013-09-02 05:35:13 HD Request # 8 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: ddf | 2013-09-02 05:35:14 HD Request # 8 - Starting date and time in file: 2013-08-30 15:04:59.0 | 2013-09-02 05:35:14 HD Request # 8 - Using server: ds5.sierracharts.com port 10049 | 2013-09-02 05:35:14 The network socket is connected. | 2013-09-02 05:35:14 HD Request # 8 - Requesting up to 300 days of Intraday data. | 2013-09-02 05:35:14 HD Request # 8 - Decompressing data. | 2013-09-02 05:35:14 HD Request # 8 - Receiving Intraday data for $TICK starting at 2013-08-30 15:04:59 | 2013-09-02 05:35:14 HD Request # 8 - Timestamp of first Intraday data file record written: 2013-08-30 15:04:59 | 2013-09-02 05:35:15 Socket closed. No error. | 2013-09-02 05:35:15 HD Request # 8 - Received 1 record from 2013-08-30 15:04:59 to 2013-08-30 15:04:59 (0.0 seconds) and wrote 1 record for $TICK | 2013-09-02 05:35:15 HD Request # 8 - Intraday download COMPLETE for $TICK | 2013-09-02 05:35:15 Real-time intraday chart data file updates started for $TICK | 2013-09-02 05:35:15 |
| [2013-09-02 10:47:56] |
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Please contact your broker about these errors: Rithmic GSP - Alert Message: mrv error : 13. permission denied | 2013-09-02 05:35:07
Rithmic GSP - Alert Message: get_order_book error : 13. permission denied | 2013-09-02 05:35:07 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-09-02 10:51:29] |
| User59042 - Posts: 22 |
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I see. Thanks a lot.
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