Support Board
Date/Time: Wed, 15 Jan 2025 12:36:25 +0000
CTS T4
View Count: 1346
| [2017-08-02 01:58:25] |
| User579342 - Posts: 16 |
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I am using CTS T4 Fix and everytime I pull up a chart of CL I have gaps in my data specifically data 7-17 jumps from .46 cents to $47. I dont have these issues on any other contracts. I am using Sept Crude CL.20170900.CME_NY |
| [2017-08-02 01:59:35] |
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Scroll the chart to where you see this and provide an image of the chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-02 02:32:33] |
| User579342 - Posts: 16 |
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Here you go I also noticed that some gaps are also showing up 2015 data http://www.sierrachart.com/image.php?Image=1501641042399.png http://www.sierrachart.com/image.php?Image=1501641134485.png |
| [2017-08-02 05:23:31] |
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You need to fully re-download the data for all contract months following the instructions here: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading This appears to be due to having existing data with a different decimal point position from a different Data service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-02 05:23:43
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| [2017-08-02 22:02:53] |
| User579342 - Posts: 16 |
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I did steps 1 through 7. that did not resolve the issue. Do you want me to move onto next session and see if that works? Re-Downloading Continuous Futures Contract Data By Deleting Files |
| [2017-08-02 22:15:18] |
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It most definitely should resolve the problem. At step 6 what button did you press?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-02 22:56:34] |
| User579342 - Posts: 16 |
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I pressed No and then highlighted all contracts and pressed yes something else - I have an instance open and I am pulling the CL contract off that instance. So I have main up with ES and charts and then I opened an instance up and loaded those charts with CL. Not sure if that will impact anything. When I load NQ under this instance- no issues |
| [2017-08-03 04:37:03] |
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something else - I have an instance open and I am pulling the CL contract off that instance. This is documented at step 5 here: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-03 04:38:13
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