Support Board
Date/Time: Wed, 15 Jan 2025 12:45:25 +0000
Do not receive Real time data for ES (S&P Emini)
View Count: 897
| [2017-08-01 13:44:07] |
| User75439 - Posts: 18 |
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Hi, I renew my Package 5 with sierra bt do not receive real time data for the ES future. Would you please help me with this ? |
| [2017-08-01 13:55:09] |
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Refer to: Is Historical and Real-time Futures Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-01 14:15:00] |
| User75439 - Posts: 18 |
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Can't figure out what I'm missing. Nothing has changes since yesterday (when everything "worked") but the renwal
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| [2017-08-01 14:28:24] |
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We apologize. We see you are using Interactive Brokers. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-01 20:45:47] |
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We received the Message Log through an Account Support Ticket. This is what it shows: Message from IB: Requested market data is not subscribed. Delayed market data is not enabled. IB Error Code: 10168. Request ID: 4. Symbol: ES-201709-GLOBEX. | 2017-08-01 10:40:44 Refer to: Interactive Brokers Trading Service: Market Data Not Subscribed Through Interactive Brokers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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