Support Board
Date/Time: Thu, 16 Jan 2025 11:57:36 +0000
Balance - urgent!
View Count: 934
| [2017-07-28 14:48:34] |
| Martino - Posts: 6 |
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Hi, I just made a payment od 33 usd and the account was funded only 32,99 and the system just doesnt let me in. I dont konw why this happend. Please adjust. Thanks. Martin . |
| [2017-07-28 15:04:55] |
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Your account is currently active until 2017-08-28. So your account is fine and we will check on the payment issue a little later today. If there is a connection problem to an external server it is unrelated and we need to see the Message Log. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-02 08:09:05] |
| Martino - Posts: 6 |
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Hi, I would like to be charged for Package nr.5 (28USD monthly price ) through my account via Gain Capital Account please let me know if its possible. Thanks, Martin Date Time Of Last Edit: 2017-11-02 10:44:48
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| [2017-11-02 16:11:34] |
| Martino - Posts: 6 |
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Hi, I would like to be charged for Package nr.5 (28USD monthly price ) through my account via Gain Capital Account please let me know if its possible. Thanks, Martin |
| [2017-11-02 17:16:02] |
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No, this is not possible. Follow the instructions below: Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access If for some reason you are not able to make a payment now, let us know and we can extend your usage time on the account temporarily. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-02 17:16:58
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