Support Board
Date/Time: Wed, 15 Jan 2025 15:57:31 +0000
Incorrect IB Symbols
View Count: 651
| [2017-07-24 15:09:34] |
| Clef - Posts: 11 |
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Hi, I recently installed Sierra Chart on a new computer. The IB symbols downloaded on the new computer are incorrect, which keeps giving the error message "Symbol is unknown, Click for symbol information..., Download Failed". For example, HAL for Haliburton is downloaded as Horizon Active Canadian Div. I set up IB symbols and IB API just as per the instructions provided by Sierra Chart. When I launch IB and Sierra charts on the old computer, all IB symbols are downloaded correctly. Both computers run Windows 10 operating system. I double checked that I have market data from IB are subscribed. Please help. Thank you in advance. Anil |
| [2017-07-24 15:23:01] |
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Select Global Settings >> Data/Trade Service Settings. Set Service Settings >> Default Currency Code to "USD". After this reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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