Support Board
Date/Time: Wed, 15 Jan 2025 15:57:22 +0000
Windows Error Code 5 when Updating Version
View Count: 1109
| [2017-07-24 00:51:35] |
| MsJackson - Posts: 27 |
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Log has been sent
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| [2017-07-24 03:18:23] |
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This is the relevant message: Error moving C:\SierraChart\DownloadedInstallationFiles\SierraChart.exe file to the folder C:\SierraChart\. Windows error code 5: Access is denied. Disable any security software running on your computer. And make sure Sierra Chart is not running during the installation process and try again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-24 19:39:02] |
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We implemented a workaround for this kind of issue. If you still are getting the error try updating again following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-24 20:00:48] |
| MsJackson - Posts: 27 |
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I was able to update versions by changing the security setting on my C Drive to allow full control for users. I believe this was part of a recent update for Windows 10. Thanks
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