Support Board
Date/Time: Wed, 15 Jan 2025 16:06:23 +0000
NQ and GC Chart issues.
View Count: 682
| [2017-07-23 23:47:24] |
| User223734 - Posts: 103 |
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I am using 1587 version, I noted the Sierra chart of NQU17 and GCQ17 is abnormal, please check.
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| [2017-07-24 00:34:58] |
| User772556 - Posts: 21 |
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I am also having issues with CL and ES too. Any of the intraday time frames are not showing properly as of this evening.
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| [2017-07-24 01:18:53] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-24 01:29:23] |
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We just need a few more minutes on this. It relates to the additional data to signify the beginning and ending of an unbundled trade. Apparently that data is not getting passed through properly when downloaded as historical data. This was something that had not been previously tested but we did not expect any problem like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 01:55:26
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| [2017-07-24 01:33:00] |
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This problem is now resolved. Right click on the chart before Sunday 2017-7-23, and select Delete and Download Data. This only needs to be done once per symbol. Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-24 01:37:22] |
| User772556 - Posts: 21 |
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works now. Thanks, |
| [2017-07-24 01:38:54] |
| User223734 - Posts: 103 |
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I am trading HSI and will try later. Thanks!
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| [2017-07-24 01:51:53] |
| User223734 - Posts: 103 |
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Still can't work, the right side index move to the centre position
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| [2017-07-24 01:54:27] |
| User223734 - Posts: 103 |
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It is ok now.
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| [2017-07-24 01:54:51] |
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If you still have a problem with a CME futures chart, then go to that chart and select Edit >>Delete All Data and Download.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-24 01:55:50
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