Support Board
Date/Time: Wed, 15 Jan 2025 15:58:11 +0000
I just got a error message when I tried to update to version 1585
View Count: 712
| [2017-07-19 18:59:44] |
| User375110 - Posts: 28 |
|
SC When I updated to version 1585 I got an error saying the update was done with errors. I sent Sierra Engineering the log. The message said to inform you that the log was sent to you so that you can review it. Please let me know how to fix the error message that you will see in the log, or, maybe you will need to fix it. This is on a Windows 10 machine. Thanks in advance. Date Time Of Last Edit: 2017-07-19 19:00:12
|
| [2017-07-19 22:03:41] |
| |
|
Log: Installer version: 6 Not using proxy server settings. HTTP Request: https://www.sierrachart.com/API.php?Service=GetCurrentVersionNumber HTTPS connection to www.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. HTTPS connection to www.sierrachart.com:443 (1) | Connecting to IP: 204.15.192.108. HTTP Request: https://www.sierrachart.com/downloads/1586/FilesToDownload.txt Not overwriting file since it exists: 2TargetsWithBEStop.twconfig Not overwriting file since it exists: 2TargetsWithCommonStop.twconfig Not overwriting file since it exists: ChartbookExample.cht Not overwriting file since it exists: Clean Chart.stdycollct Not overwriting file since it exists: EURUSD.dly Not overwriting file since it exists: SimpleBracket.twconfig HTTP Request: https://www.sierrachart.com/downloads/Common1557/FilesToDownload.txt Starting request of files to install. HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/CandleStickPatternNames.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/CandleStickPatternNames.h HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/SCString.h HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/Studies6.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/VAPContainer.h HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/customchart.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/scconstants.h HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/scdatetime.h HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/scstudyfunctions.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/scstudyfunctions.h HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/sierrachart.h HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/studies.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/studies2.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/studies3.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/studies4.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/studies5.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/studies7.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/studies8.cpp HTTP request: https://www.sierrachart.com/downloads/1586/ACS_Source/tradingsystem.cpp HTTP request: https://www.sierrachart.com/downloads/1586/DTC/DTCProtocol.3.proto HTTP request: https://www.sierrachart.com/downloads/1586/DTC/DTCProtocol.cpp HTTP request: https://www.sierrachart.com/downloads/1586/DTC/DTCProtocol.h HTTP request: https://www.sierrachart.com/downloads/1586/DTC/DTCProtocol.proto HTTP request: https://www.sierrachart.com/downloads/1586/DTC/NonstandardDTCProtocol.h HTTP request: https://www.sierrachart.com/downloads/1586/Data/UserContributedStudies.dll HTTP request: https://www.sierrachart.com/downloads/1586/SierraChart.exe HTTP request: https://www.sierrachart.com/downloads/1586/SierraChartStudies.dll HTTP request: https://www.sierrachart.com/downloads/Common1557/Rim/DTCBridge.exe Received file: CandleStickPatternNames.cpp Received file: CandleStickPatternNames.h Received file: SCString.h Received file: Studies6.cpp Received file: VAPContainer.h Received file: customchart.cpp Received file: scconstants.h Received file: scdatetime.h Received file: scstudyfunctions.cpp Received file: scstudyfunctions.h Received file: sierrachart.h Received file: studies.cpp Received file: studies2.cpp Received file: studies3.cpp Received file: studies4.cpp Received file: studies5.cpp Received file: studies7.cpp Received file: studies8.cpp Received file: tradingsystem.cpp Received file: DTCProtocol.3.proto Received file: DTCProtocol.cpp Received file: DTCProtocol.h Received file: DTCProtocol.proto Received file: NonstandardDTCProtocol.h Received file: UserContributedStudies.dll Received file: SierraChart.exe Received file: SierraChartStudies.dll Received file: DTCBridge.exe Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\CandleStickPatternNames.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\CandleStickPatternNames.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\SCString.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\Studies6.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\VAPContainer.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\customchart.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scconstants.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scdatetime.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scstudyfunctions.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\scstudyfunctions.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\sierrachart.h file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies2.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies3.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies4.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies5.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies7.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\studies8.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\ACS_Source\tradingsystem.cpp file to the folder C:\SierraChart\ACS_Source\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.3.proto file to the folder C:\SierraChart\DTC\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.cpp file to the folder C:\SierraChart\DTC\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.h file to the folder C:\SierraChart\DTC\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\DTCProtocol.proto file to the folder C:\SierraChart\DTC\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\DTC\NonstandardDTCProtocol.h file to the folder C:\SierraChart\DTC\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\Data\UserContributedStudies.dll file to the folder C:\SierraChart\Data\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\SierraChart.exe file to the folder C:\SierraChart\ Successfully moved C:\SierraChart\DownloadedInstallationFiles\SierraChartStudies.dll file to the folder C:\SierraChart\ Error moving C:\SierraChart\DownloadedInstallationFiles\Rim\DTCBridge.exe file to the folder C:\SierraChart\Rim\. Windows error code 5: Access is denied. Installation completed with errors. Refer to log. HTTPS connection to www.sierrachart.com:443 (1) | Socket gracefully closed by remote side. HTTPS connection to www.sierrachart.com:443 (1) | Received socket Close event HTTPS connection to www.sierrachart.com:443 (1) | Initiating close of socket by core. HTTPS connection to www.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. HTTPS connection to www.sierrachart.com:443 (1) | Closed. HTTPS connection to www.sierrachart.com:443 (2) | Creating socket. Using TLS 1.2. HTTPS connection to www.sierrachart.com:443 (2) | Connecting to IP: 204.15.192.108. Log has been sent to support. HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. HTTPS connection to www.sierrachart.com:443 (2) | Closed. HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. Log has been sent to support. HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. HTTPS connection to www.sierrachart.com:443 (3) | Closed. Sierra Chart Support Date Time Of Last Edit: 2017-07-19 22:06:42
|
| [2017-07-19 22:06:02] |
| |
|
This log shows why Rithmic is problematic. Anyway, you do not have anything to be concerned with. You can run the update again but after Sierra Chart exits, wait about 30 seconds before proceeding with the installation. Update again with Help >> Download Prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: