Support Board
Date/Time: Wed, 15 Jan 2025 13:01:14 +0000
Bitmex XBTUSD BID stream failing at times
View Count: 1192
| [2017-07-19 14:17:05] |
| User143414 - Posts: 18 |
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I will post to Bitmex also, as I imagine this is their problem. I have the Time and Sales Bid & Ask running and there are times when the BID feed flatlines and fixes at one price. The ASK continues as normal. During this time, if I press the SELL BID button, it places the order at what it thinks is the BID price, but that is totally wrong....Sierra Charts has the wrong bid price. Then sometime later the BID feed resumes. I have tried various things, shutting SC down, et cetera, but it appears the feed from BITMEX is the problem, as it comes back eventually, but nothing I do brings it back. |
| [2017-07-19 14:19:29] |
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There is nothing you can do from your side. We will report the issue to BitMEX.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 14:42:37] |
| User143414 - Posts: 18 |
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That is what I thought, not a problem with SC thanks |
| [2017-07-19 14:53:38] |
| User143414 - Posts: 18 |
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They were down for awhile and now back... Now the ASK price is not streaming and the BID price is... Please inform them...I told them of the first... |
| [2017-07-28 12:47:41] |
| User143414 - Posts: 18 |
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No bid/ask from Bitmex again, have reported it to them
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