Support Board
Date/Time: Wed, 15 Jan 2025 15:25:12 +0000
ADR-NQ not plotting on chart
View Count: 1256
| [2017-07-12 17:41:04] |
| Marmany - Posts: 307 |
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From the US open today a time based chart for ADR-NQ has been blank. It was plotting correct values yesterday. Other symbols eg ADR-YM & ADR-SP are OK. ADR-NQ gives a value on QuoteBoard, currently 12.125. Have deleted the scid file and reloaded. This did not rectify the problem Please advise. |
| [2017-07-12 19:03:25] |
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This has now been corrected. Right click on the chart before the date 7-12 and select Delete and Download Data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-12 19:03:49
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| [2017-07-13 06:30:29] |
| Marmany - Posts: 307 |
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Tried action in post #2, it did not work. Deleted scid file and reloaded, that did not work either. Problem due to a large negative value on data for 12th July. Attached Daily file for the symbol illustrates the issue. Please have another look into the situation. http://www.sierrachart.com/image.php?Image=149992693999.png |
| [2017-07-13 20:02:47] |
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We are going to look this over carefully after the close. We apologize for the delay. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-13 20:02:58
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| [2017-07-14 14:04:52] |
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These data errors are now all cleaned up. Right click on the chart before the error and select Delete and Download Data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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