Support Board
Date/Time: Wed, 15 Jan 2025 15:34:13 +0000
Chart price display showing incorrectly
View Count: 1249
| [2017-07-10 15:57:50] |
| S.O. - Posts: 25 |
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I've checked all tick settings, instrument settings, reloaded data, deleted and reloaded, restarted the platform, etc. several times and the pricing is still showing mid ticks like 2427.18 on the ES whose tick size is .25. It seems it does this every monday, after a weekend. it did last week and it corrected itself. I'm using cqg web api for data. might this be something on their end? http://www.sierrachart.com/image.php?Image=1499702162897.png |
| [2017-07-10 16:45:07] |
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Select Window >> Current Quote Window. Do you see any incorrect prices there, other than the Bid Ask Average? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-10 17:02:25] |
| S.O. - Posts: 25 |
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is that what it's showing? the bid ask average? how do i get it to stop showing that. i just want to show the current bid or current ask as normal. No i don't see incorrect prices.
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| [2017-07-10 17:12:46] |
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No. The chart bars show the actual prices. Are you noticing the problem at this time? The chart does not appear to have any studies on it. Confirm that is the case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-10 17:13:28
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| [2017-07-10 18:15:18] |
| S.O. - Posts: 25 |
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yea, no studies. yes, still noticing the issue.
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| [2017-07-10 18:27:52] |
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Could we call and look at this with remote assistance? Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-10 18:31:36] |
| S.O. - Posts: 25 |
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yes, it's my current phone number.
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| [2017-07-10 18:58:46] |
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User called. The problem was Record Bid/Ask Average was enabled in the Global Symbol Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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