Support Board
Date/Time: Wed, 15 Jan 2025 15:27:30 +0000
didn't success to connect to the data
View Count: 826
| [2017-07-04 11:52:52] |
| User558452 - Posts: 9 |
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hello I didn't success to connect Reading Internal Order ID file. | 2017-07-04 11:28:40 Reading Trade Orders file. | 2017-07-04 11:28:40 Reading Trade Positions file. | 2017-07-04 11:28:40 Listening on UDP port 22903. | 2017-07-04 11:28:40 Software version: 1568 | 2017-07-04 11:28:40 Uses New Spreadsheets | 2017-07-04 11:28:40 Usage end date: 2018-07-25 | 2017-07-04 11:28:40 Enabled for: Advanced Features. | 2017-07-04 11:28:40 Enabled for: Advanced Features 2. | 2017-07-04 11:28:40 Enabled for: Sierra Chart Historical Data Service. | 2017-07-04 11:28:40 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-07-04 11:28:40 Enabled for: INDEXES_DATA_BARCHART | 2017-07-04 11:28:40 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2017-07-04 11:28:40 Received 1 data feed usernames. | 2017-07-04 11:28:40 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-04 11:28:40 Current selected Data/Trading service: SC Data - All Services | 2017-07-04 11:28:40 Chart Update Interval: 500 | 2017-07-04 11:28:40 Time Zone: +00:00:00 (UTC+00) | 2017-07-04 11:28:40 2017-07-04 14:28:43 Local computer time | 2017-07-04 11:28:40 2017-07-04 11:28:43 Local computer time in UTC | 2017-07-04 11:28:40 2017-07-04 11:28:43 Local computer time in SC Time Zone | 2017-07-04 11:28:40 2017-07-04 11:28:42 Server time in UTC | 2017-07-04 11:28:40 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-07-04 11:28:40 Program path: C:\SierraChart\ | 2017-07-04 11:28:40 Data Files path: C:\SierraChart\Data\ | 2017-07-04 11:28:40 OS Version Number: 6.2 | 2017-07-04 11:28:40 Locale Setting: C | 2017-07-04 11:28:40 Checking for new symbol settings for service code scdataallservices | 2017-07-04 11:28:40 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-07-04 11:28:40 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-07-04 11:28:40 Symbol settings are up-to-date for scdataallservices | 2017-07-04 11:28:47 SC Data - All Services | Connected to data server. | 2017-07-04 11:28:48 NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2017-07-04 11:28:48 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-07-04 11:28:52 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-07-04 11:28:52 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-07-04 11:28:52 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 11:28:52 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-07-04 11:28:52 I1Q17 1 Min #1 | Reloading chart. | 2017-07-04 11:29:57 SC Data - All Services | Starting real-time market data updates for: I1Q17. ID: 1 | 2017-07-04 11:29:58 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: I1Q17 | 2017-07-04 11:29:58 SC Data - All Services | Requesting security definition data for: I1Q17. ID: 1 | 2017-07-04 11:29:58 Intraday data recording state for symbol I1Q17 is set to download 'Pending'. | 2017-07-04 11:29:58 Delaying start of download for I1Q17 | 2017-07-04 11:29:58 HD Request # 2 | Downloading Intraday chart data for I1Q17 to the file I1Q17.scid. Service: scdataallservices | 2017-07-04 11:30:03 HD Request # 2 | Download start date-time: 2017-06-26 18:08:20.000 | 2017-07-04 11:30:03 HD Request # 2 | Using user Barchart Historical data account. | 2017-07-04 11:30:03 HD Request # 2 | Requesting historical Intraday Minute data for I1Q17 starting at 2017-06-26 13:08:20 (Exchange time). | 2017-07-04 11:30:03 HTTP connection to ds01.ddfplus.com:80 (4) | Creating socket. | 2017-07-04 11:30:03 HTTP connection to ds01.ddfplus.com:80 (4) | Connecting to IP: 8.18.161.123. | 2017-07-04 11:30:03 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for I1Q17 | 2017-07-04 11:30:03 HD Request # 2 | Intraday download COMPLETE for I1Q17. Completion time: 0s. Unique request ID: 1 | 2017-07-04 11:30:03 Removed historical data download ID 1 | 2017-07-04 11:30:03 Real-time Intraday chart data file updates started for I1Q17 | 2017-07-04 11:30:03 Opened cached Intraday file: C:\SierraChart\Data\I1Q17.scid | 2017-07-04 11:30:03 Intraday chart data file opened for I1Q17 | 2017-07-04 11:30:03 I1Q17 1 Min #2 | Reloading chart. | 2017-07-04 11:30:16 HTTP connection to ds01.ddfplus.com:80 (4) | Socket gracefully closed by remote side. | 2017-07-04 11:31:08 HTTP connection to ds01.ddfplus.com:80 (4) | Received socket Close event | 2017-07-04 11:31:08 HTTP connection to ds01.ddfplus.com:80 (4) | Initiating close of socket by core. | 2017-07-04 11:31:08 HTTP connection to ds01.ddfplus.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 11:31:08 HTTP connection to ds01.ddfplus.com:80 (4) | Closed. | 2017-07-04 11:31:08 The above has been sent to support. | 2017-07-04 11:32:07 * HTTP connection to www.sierrachart.com:80 (5) | Creating socket. | 2017-07-04 11:32:07 HTTP connection to www.sierrachart.com:80 (5) | Connecting to IP: 204.15.192.108. | 2017-07-04 11:32:07 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2017-07-04 11:32:08 HTTP connection to www.sierrachart.com:80 (5) | Socket gracefully closed by remote side. | 2017-07-04 11:32:13 HTTP connection to www.sierrachart.com:80 (5) | Received socket Close event | 2017-07-04 11:32:13 HTTP connection to www.sierrachart.com:80 (5) | Initiating close of socket by core. | 2017-07-04 11:32:13 HTTP connection to www.sierrachart.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 11:32:13 HTTP connection to www.sierrachart.com:80 (5) | Closed. | 2017-07-04 11:32:13 I1Q17 1 Min #1 | Reloading chart. | 2017-07-04 11:49:45 Downloading Remote Assistance file.... | 2017-07-04 11:50:46 HTTP connection to www.sierrachart.com:80 (10) | Creating socket. | 2017-07-04 11:50:46 HTTP connection to www.sierrachart.com:80 (10) | Connecting to IP: 204.15.192.108. | 2017-07-04 11:50:46 Download is complete, starting Remote Assistance. | 2017-07-04 11:50:54 HTTP connection to www.sierrachart.com:80 (10) | Socket gracefully closed by remote side. | 2017-07-04 11:50:57 HTTP connection to www.sierrachart.com:80 (10) | Received socket Close event | 2017-07-04 11:50:57 HTTP connection to www.sierrachart.com:80 (10) | Initiating close of socket by core. | 2017-07-04 11:50:57 HTTP connection to www.sierrachart.com:80 (10) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-04 11:50:57 HTTP connection to www.sierrachart.com:80 (10) | Closed. | 2017-07-04 11:50:57 HTTP connection to www.sierrachart.com:80 (11) | Creating socket. | 2017-07-04 11:52:08 HTTP connection to www.sierrachart.com:80 (11) | Connecting to IP: 204.15.192.108. | 2017-07-04 11:52:08 Received Date-time from server. Delay adjusted UTC Date-time: 2017-07-04 11:52:08.551. Round-trip delay: 00:00:00.196 | 2017-07-04 11:52:09 Error setting the system Date-time. Windows error code 1314: A required privilege is not held by the client. | 2017-07-04 11:52:09 * |
| [2017-07-04 15:32:41] |
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What particular futures market do you want to open a chart for? What futures trading/brokerage service do you use? For the reason why we ask this question, refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UnderstandingAccessingDataFromCME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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