Support Board
Date/Time: Wed, 15 Jan 2025 15:30:07 +0000
Connecting to broker
View Count: 1440
| [2017-07-04 07:46:10] |
| User565910 - Posts: 5 |
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Hi there, I have a gain capital futures account and for some reason I can't connect properly. I am on a 15 day trial, does this affect getting data? |
| [2017-07-04 08:53:47] |
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Follow through the instructions here for this: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions Connection problems to Gain Capital are common though. The documentation explains what to do in this case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-04 08:53:56
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| [2017-07-05 08:18:58] |
| User565910 - Posts: 5 |
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I've done everything that was instructed. The message board does not come up with any errors. All it does is flash "connecting" and then "waiting to reconnect". It does that for ages. I've gone through the steps multiple time and still get the same results. Please see uploaded image. http://www.sierrachart.com/image.php?Image=1499242512521.png I've also ensured that the 3rd party software has been checked to "enabled". |
| [2017-07-05 08:50:10] |
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The instructions do say to contact Gain Capital for assistance with this. These connection problems are very common with them. Provide a copy of the Message Log and we will see if there is any additional guidance we can give you. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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