Support Board
Date/Time: Wed, 15 Jan 2025 13:59:00 +0000
Orders unable to sent to Gain
View Count: 972
| [2017-06-26 11:17:32] |
| User81282 - Posts: 7 |
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Hi, I am trying to place orders but getting this below message can you please check ? Requesting order status for non-responsive order. | Symbol: ESU7 | TradeAccount: ******* | InternalOrderID: 67431 | 2017-06-26 06:03:14 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 67431. Service Order ID: (none). Symbol: ESU7 | 2017-06-26 06:03:44 * Thanks |
| [2017-06-26 13:20:40] |
| User316832 - Posts: 1 |
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Hi, I have the same issue of User81282, from this mornig (EU time) Requesting order status for non-responsive order. | Symbol: FESXU7 | TradeAccount: ****** | InternalOrderID: 174 | 2017-06-26 15:16:41 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 174. Service Order ID: (none). Symbol: FESXU7 | 2017-06-26 15:17:11 * Can you please check? Thanks |
| [2017-06-26 13:52:57] |
| red23 - Posts: 38 |
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I also had the same issue this morning at 6:33am PST. any update?
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| [2017-06-26 14:46:12] |
| User99934 - Posts: 227 |
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same problem!
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| [2017-06-26 15:17:03] |
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We have contacted Gain Capital about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-26 15:17:14
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| [2017-06-26 17:15:02] |
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Apparently this problem is no longer occurring? Gain Capital has no idea about it at this time but it was certainly a problem on their FIX server. That is clear based upon the messages. There were three problems: Missing fields in execution reports. FIX server not accepting orders and not even responding to them. An error on their side indicating a reference was not sent to an object. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-26 17:15:27
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| [2017-06-26 17:23:04] |
| User99934 - Posts: 227 |
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Still not working.
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| [2017-06-26 17:25:33] |
| red23 - Posts: 38 |
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yup still the same error
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| [2017-06-26 18:43:49] |
| User81282 - Posts: 7 |
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Thanks Sierra Support for looking into to it although I am still getting the same issue and unable to submit orders through SC
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| [2017-06-26 19:16:48] |
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Yes, we understand but there is nothing we can do from our side. If you are with Stage 5 contact them and see if they can set you up on CQG for now: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-27 01:17:15] |
| User99934 - Posts: 227 |
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GAIN is working now.
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