Support Board
Date/Time: Wed, 15 Jan 2025 13:51:30 +0000
Out of bounds array error at index 0 when using alert condition
View Count: 1549
| [2017-06-20 14:31:35] |
| JohnnyT - Posts: 22 |
|
Hi. I am using the below alert condition on the Color Background Based on Alert Condition on a 5 minute chart. =OR(C>ID14.SG1+(2*TICKSIZE),C<ID14.SG1-(2*TICKSIZE)) ID14.SG1 is the POC from the Volume Value Area Lines study. I attached a screenshot of the settings. Why am I receiving the below log messages? ZBU7 [CB] 4/32 Range #13 | Reloading chart. | 2017-06-20 10:14:56 Chart #13 | Color Background Based On Alert Condition. SubGraphData Array 0: Out of bounds array error at index 0 | 2017-06-20 10:15:00 * Chart #13 | Color Background Based On Alert Condition. SubGraphData Array 1: Out of bounds array error at index 0 | 2017-06-20 10:15:00 * Chart #13 | Color Background Based On Alert Condition. SubGraphData Array 0: Out of bounds array error at index 0 | 2017-06-20 10:15:00 * Chart #13 | Color Background Based On Alert Condition. SubGraphData Array 1: Out of bounds array error at index 0 | 2017-06-20 10:15:00 * ZBU7 [CB] 5 Min #13 | Reloading chart. | 2017-06-20 10:15:03 Chart #13 | Color Background Based On Alert Condition. SubGraphData Array 0: Out of bounds array error at index 0 | 2017-06-20 10:20:00 * Chart #13 | Color Background Based On Alert Condition. SubGraphData Array 1: Out of bounds array error at index 0 | 2017-06-20 10:20:00 * Array message repeat count limit reached. | 2017-06-20 10:20:00 * |
 ID14 Study.png / V - Attached On 2017-06-20 14:30:47 UTC - Size: 38.31 KB - 281 views |
| [2017-06-20 19:17:31] |
| |
|
In order for us to test this, we need to get chart number 13. Follow the instructions here to provide that: Support Board Posting Information: Providing Chartbook with Only a Single Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-20 20:37:22] |
| JohnnyT - Posts: 22 |
|
File added...
|
Private File |
| [2017-06-21 17:46:54] |
| |
|
We cannot reproduce the error and really it does not make sense why it is occurring to begin with. It is harmless though. Since you are using custom studies, we want you to restart Sierra Chart into safe mode. Follow the instructions here: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#UsingSafeMode See if these error messages go away after that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-21 17:47:00
|
| [2017-06-27 12:36:53] |
| JohnnyT - Posts: 22 |
|
Hi. Sorry for the delayed response. I did not have the opportunity to use SC until yesterday. I was able to use the charts without any errors the entire day. Today, however, is a different story. After starting my computer for the morning, I fired up SC and was immediately hit by the errors. After restarted SC in safe mode, no errors were being reported. Started my charts back up and errors are reporting every 15 minutes. While the errors may be harmless, the popup is annoying. Is there a way to at least disable to logging message that pops up? I do not want it to come to the foreground. Thanks. |
| [2017-06-27 14:17:55] |
| |
|
There is no way to disable the logging but it stops after 100 lines.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: