Support Board
Date/Time: Wed, 15 Jan 2025 10:19:37 +0000
IB broker, SC data, new computer, no connection in Time and sales/Dom
View Count: 1207
| [2017-06-19 14:59:45] |
| User565119 - Posts: 33 |
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Hi there, I am using a new computer with SC charts, SC data, and IB as my broker. When I pull the charts up i says {cbv} {m}, however the time/sales, dom, and chart wont update in real time. the dom is empty. Every time I close and open my charts they update, but once open they are all frozen with no order going through. I did everything the website say to do. What do I do now? Best, AG |
| [2017-06-19 15:20:07] |
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Is Sierra Chart connected to your Live Interactive Brokers account? Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-19 15:20:26
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| [2017-06-19 15:28:32] |
| User565119 - Posts: 33 |
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Reading Internal Order ID file. | 2017-06-19 11:26:30 Reading Trade Orders file. | 2017-06-19 11:26:30 Reading Trade Positions file. | 2017-06-19 11:26:30 Listening on UDP port 22903. | 2017-06-19 11:26:30 Software version: 1568 | 2017-06-19 11:26:30 Uses New Spreadsheets | 2017-06-19 11:26:30 Usage end date: 2017-07-18 | 2017-06-19 11:26:30 Enabled for: Advanced Features. | 2017-06-19 11:26:30 Enabled for: Advanced Features 2. | 2017-06-19 11:26:30 Enabled for: Sierra Chart Historical Data Service. | 2017-06-19 11:26:30 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-06-19 11:26:30 Enabled for: INDEXES_DATA_BARCHART | 2017-06-19 11:26:30 Enabled for: CME (Trading Account Required) | 2017-06-19 11:26:30 Enabled for: CBOT (Trading Account Required) | 2017-06-19 11:26:30 Enabled for: COMEX (Trading Account Required) | 2017-06-19 11:26:30 Enabled for: NYMEX (Trading Account Required) | 2017-06-19 11:26:30 Received 1 data feed usernames. | 2017-06-19 11:26:30 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-19 11:26:30 Current selected Data/Trading service: Interactive Brokers | 2017-06-19 11:26:30 Chart Update Interval: 500 | 2017-06-19 11:26:30 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-19 11:26:30 2017-06-19 11:26:32 Local computer time | 2017-06-19 11:26:30 2017-06-19 15:26:32 Local computer time in UTC | 2017-06-19 11:26:30 2017-06-19 11:26:32 Local computer time in SC Time Zone | 2017-06-19 11:26:30 2017-06-19 15:26:31 Server time in UTC | 2017-06-19 11:26:30 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-06-19 11:26:30 Program path: C:\SierraChart\ | 2017-06-19 11:26:30 Data Files path: C:\SierraChart\Data\ | 2017-06-19 11:26:30 OS Version Number: 6.1 | 2017-06-19 11:26:30 Locale Setting: C | 2017-06-19 11:26:30 Checking for new symbol settings for service code ib | 2017-06-19 11:26:30 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-19 11:26:30 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-06-19 11:26:30 Symbol settings are up-to-date for ib | 2017-06-19 11:26:30 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2017-06-19 11:26:37 Socket (4) | Creating socket. | 2017-06-19 11:26:37 Socket (4) | Connecting to IP: 127.0.0.1. | 2017-06-19 11:26:37 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2017-06-19 11:26:37 Interactive Brokers | TWS server version: 76 | 2017-06-19 11:26:37 Interactive Brokers | Connected. Waiting for account information. | 2017-06-19 11:26:37 IB Account information received. | 2017-06-19 11:26:37 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-06-19 11:26:37 Interactive Brokers | Connected to Live account. | 2017-06-19 11:26:37 Interactive Brokers | Year-Month last connected to Live account: 2017-06 | 2017-06-19 11:26:37 Interactive Brokers | Connected to data and trading server. | 2017-06-19 11:26:37 Next valid order ID: 1 | 2017-06-19 11:26:37 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2017-06-19 11:26:37 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2017-06-19 11:26:37 Next valid order ID: 1 | 2017-06-19 11:26:37 IB Account information received. | 2017-06-19 11:26:37 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-06-19 11:26:37 Interactive Brokers | Connected to Live account. | 2017-06-19 11:26:37 Interactive Brokers | Year-Month last connected to Live account: 2017-06 | 2017-06-19 11:26:37 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-19 11:26:37 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-19 11:26:37 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-19 11:26:37 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-19 11:26:37 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-19 11:26:37 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U124* | 2017-06-19 11:26:42 Interactive Brokers | Requesting historical order fills for account U124*. | 2017-06-19 11:26:42 Interactive Brokers | Received Trade Positions download end message for account U124* | 2017-06-19 11:26:42 |
| [2017-06-19 15:29:44] |
| User565119 - Posts: 33 |
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Its working now, dont know why. Thanks
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