Support Board
Date/Time: Wed, 15 Jan 2025 09:46:11 +0000
This Account Requires Activation - Need help
View Count: 841
| [2017-06-17 19:35:50] |
| User508454 - Posts: 23 |
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Hello, I have a client trying to use our white labeled Sierra Charts called M2M Charts. He's unable to connect to his data feed because it says (Not enabled on Package). I've upgraded his service level to give him total access to M2M Charts but it still says (Restricted) next to his account name (see attachment). How do I get this working for him? Thanks, Kris Date Time Of Last Edit: 2017-06-17 20:16:04
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Private File |
| [2017-06-17 20:19:24] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-17 20:38:34] |
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We apologize for this. This users account is now active. The issue had to do with a problem with a recent code change which is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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