Support Board
Date/Time: Wed, 15 Jan 2025 09:17:11 +0000
issue with rithmic feed (topsteptrader)
View Count: 2194
| [2017-06-14 17:32:13] |
| Cavalry3162 - Posts: 523 |
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Hello Support, since today i am getting this error: Rithmic Trading | Port for executable: 52136 | 2017-06-14 13:30:20 Listening socket (1936), port 52136 | Closed. | 2017-06-14 13:30:20 Rithmic Trading | Starting server: C:\SierraChart_Topstep\Rim\DTCBridge.exe | 2017-06-14 13:30:20 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52136 | 2017-06-14 13:30:22 DTC Client (59) | Creating socket. | 2017-06-14 13:30:22 DTC Client (59) | Connecting to IP: 127.0.0.1. | 2017-06-14 13:30:22 DTC Client (59) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2017-06-14 13:30:23 * DTC Client (59) | Initiating close of socket by core. | 2017-06-14 13:30:23 DTC Client (59) | Closed. | 2017-06-14 13:30:23 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-14 13:30:23 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-14 13:30:23 Rithmic Trading | Disconnected. | 2017-06-14 13:30:23 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-14 13:30:23 on one of my computers.. SC on my 2nd PC is running fine (also with rithimc (TST)).. please advise. thanks, Andreas |
| [2017-06-14 17:33:03] |
| Cavalry3162 - Posts: 523 |
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the bridge process is running and if i close the thread via task manager it restarts it right away.. however, it cant connect for some reason.
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| [2017-06-14 17:36:43] |
| Cavalry3162 - Posts: 523 |
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fwiw, as a test, firewall is disabled and still the same issue
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| [2017-06-14 18:10:50] |
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This Message Log is incomplete. We must see the Message Log in its entirety to tell you what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-14 18:10:57
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| [2017-06-14 18:12:09] |
| Cavalry3162 - Posts: 523 |
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i've cleared it and reconnected... Software version: 1569 | 2017-06-14 14:11:24 Uses New Spreadsheets | 2017-06-14 14:11:24 Usage end date: 2017-09-28 | 2017-06-14 14:11:24 Enabled for: Advanced Features. | 2017-06-14 14:11:24 Enabled for: Advanced Features 2. | 2017-06-14 14:11:24 Enabled for: Sierra Chart Historical Data Service. | 2017-06-14 14:11:24 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-06-14 14:11:24 Enabled for: INDEXES_DATA_BARCHART | 2017-06-14 14:11:24 Enabled for: CME (Trading Account Required) | 2017-06-14 14:11:24 Enabled for: CBOT (Trading Account Required) | 2017-06-14 14:11:24 Enabled for: COMEX (Trading Account Required) | 2017-06-14 14:11:24 Enabled for: NYMEX (Trading Account Required) | 2017-06-14 14:11:24 Enabled for: ICE USA | 2017-06-14 14:11:24 Enabled for: Eurex with Market Depth | 2017-06-14 14:11:24 Enabled for: S&P Indices | 2017-06-14 14:11:24 Enabled for: CBOE Indices | 2017-06-14 14:11:24 Enabled for: NASDAQ Indices | 2017-06-14 14:11:24 Enabled for: BATS (NYSE, NASDAQ) | 2017-06-14 14:11:24 Enabled for: CME (Trading Account Required) - NASDAQ Indices | 2017-06-14 14:11:24 Enabled for: CME (Trading Account Required) - S&P Indices | 2017-06-14 14:11:24 Received 2 data feed usernames. | 2017-06-14 14:11:24 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-14 14:11:24 Current selected Data/Trading service: Rithmic Trading | 2017-06-14 14:11:24 Chart Update Interval: 100 | 2017-06-14 14:11:24 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-14 14:11:24 2017-06-14 14:11:24 Local computer time | 2017-06-14 14:11:24 2017-06-14 18:11:24 Local computer time in UTC | 2017-06-14 14:11:24 2017-06-14 14:11:24 Local computer time in SC Time Zone | 2017-06-14 14:11:24 2017-06-14 17:26:00 Server time in UTC | 2017-06-14 14:11:24 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-06-14 14:11:24 Program path: C:\SierraChart_Topstep\ | 2017-06-14 14:11:24 Data Files path: C:\SierraChart_Topstep\Data\ | 2017-06-14 14:11:24 OS Version Number: 6.2 | 2017-06-14 14:11:24 Locale Setting: C | 2017-06-14 14:11:24 Rithmic Trading | Port for executable: 52433 | 2017-06-14 14:11:27 Listening socket (1600), port 52433 | Closed. | 2017-06-14 14:11:27 Rithmic Trading | Starting server: C:\SierraChart_Topstep\Rim\DTCBridge.exe | 2017-06-14 14:11:27 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52433 | 2017-06-14 14:11:29 DTC Client (83) | Creating socket. | 2017-06-14 14:11:29 DTC Client (83) | Connecting to IP: 127.0.0.1. | 2017-06-14 14:11:29 Rithmic Trading | Connected to server. | 2017-06-14 14:11:29 Rithmic Trading | Starting socket receive thread. | 2017-06-14 14:11:29 Rithmic Trading | Sending Encoding Request to server | 2017-06-14 14:11:29 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-06-14 14:11:29 Rithmic Trading | Sending logon request message. | 2017-06-14 14:11:29 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-06-14 14:11:29 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart_Topstep\Rim\Rithmic.log | 2017-06-14 14:11:29 Rithmic Trading | Message from server: Connecting to Rithmic Topstep Trader server. | 2017-06-14 14:11:29 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-06-14 14:11:30 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-06-14 14:11:30 Rithmic Trading | Received logon response. | 2017-06-14 14:11:30 Rithmic Trading | Server Name: DTC Bridge. | 2017-06-14 14:11:30 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-06-14 14:11:30 Rithmic Trading | Logon error received from server | 2017-06-14 14:11:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-14 14:11:30 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-14 14:11:30 DTC Client (83) | Initiating close of socket by core. | 2017-06-14 14:11:31 Rithmic Trading | Disconnected. | 2017-06-14 14:11:31 DTC Client (83) | Shutdown started. Waiting for graceful close. | 2017-06-14 14:11:31 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-14 14:11:31 DTC Client (83) | Socket gracefully closed by remote side. | 2017-06-14 14:11:31 DTC Client (83) | Closed. | 2017-06-14 14:11:31 Rithmic Trading | Port for executable: 52443 | 2017-06-14 14:11:33 Listening socket (1460), port 52443 | Closed. | 2017-06-14 14:11:33 Rithmic Trading | Starting server: C:\SierraChart_Topstep\Rim\DTCBridge.exe | 2017-06-14 14:11:33 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52443 | 2017-06-14 14:11:35 DTC Client (84) | Creating socket. | 2017-06-14 14:11:35 DTC Client (84) | Connecting to IP: 127.0.0.1. | 2017-06-14 14:11:35 DTC Client (84) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2017-06-14 14:11:36 * DTC Client (84) | Initiating close of socket by core. | 2017-06-14 14:11:36 DTC Client (84) | Closed. | 2017-06-14 14:11:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-14 14:11:36 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-14 14:11:36 Rithmic Trading | Disconnected. | 2017-06-14 14:11:36 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-14 14:11:36 Rithmic Trading | Port for executable: 52446 | 2017-06-14 14:11:38 Listening socket (956), port 52446 | Closed. | 2017-06-14 14:11:38 Rithmic Trading | Starting server: C:\SierraChart_Topstep\Rim\DTCBridge.exe | 2017-06-14 14:11:38 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52446 | 2017-06-14 14:11:40 DTC Client (85) | Creating socket. | 2017-06-14 14:11:40 DTC Client (85) | Connecting to IP: 127.0.0.1. | 2017-06-14 14:11:40 DTC Client (85) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2017-06-14 14:11:41 * DTC Client (85) | Initiating close of socket by core. | 2017-06-14 14:11:41 DTC Client (85) | Closed. | 2017-06-14 14:11:41 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-14 14:11:41 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-14 14:11:41 Rithmic Trading | Disconnected. | 2017-06-14 14:11:41 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-14 14:11:41 File >> Disconnect selected. | 2017-06-14 14:11:43 Rithmic Trading | Disconnected. | 2017-06-14 14:11:43 |
| [2017-06-14 18:13:11] |
| Cavalry3162 - Posts: 523 |
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yesterday it was working fine with no issues whatsoever.. so i thought i is SCs way to force me to update, so i updated to the latest version which didnt help, obviously.. |
| [2017-06-14 18:26:19] |
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You are getting a permission denied error: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-06-14 14:11:30 Rithmic Trading | Received logon response. | 2017-06-14 14:11:30 Refer to: http://www.sierrachart.com/index.php?page=doc/Rithmic.php#PermissionDeniedResolution Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-14 19:35:06] |
| Cavalry3162 - Posts: 523 |
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thank you, looks like there was an issue at TST... is working again. |
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