Support Board
Date/Time: Wed, 15 Jan 2025 06:18:18 +0000
No data downloading
View Count: 993
| [2017-06-11 19:32:07] |
| User103861 - Posts: 42 |
|
Connection to both SD Data (All) & Interactive Brokers shows connected, but both just hang on "waiting to download historical data". I was able to download data at one point earlier today. Have made no changes to settings or anything. Please advise how to fix.
|
| [2017-06-11 19:44:58] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Open the chart this is happening with and then wait a minute and post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-11 19:45:20
|
| [2017-06-11 20:04:24] |
| User103861 - Posts: 42 |
|
Hm, perhaps not necessary, all appears to be working properly now. Thank you for your help, always impressed with the speed of SC Support.
|
To post a message in this thread, you need to log in with your Sierra Chart account: