Support Board
Date/Time: Wed, 15 Jan 2025 09:50:01 +0000
Download of current version 1527 generating ZigZag study error
View Count: 1693
| [2017-06-10 12:02:42] |
| User360283 - Posts: 506 |
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Error message: Warning: The Custom DLL study "SierraChartStudies.scsf_ZigZagStudy" has just caused a CPU exception. | 2017-06-10 11:58:12 * Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from your chart and restart Sierra Chart. | 2017-06-10 11:58:12 * ZigZag is very important to me Help please |
| [2017-06-10 18:06:45] |
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You are running an older version of Sierra Chart. Update Sierra Chart following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-10 18:37:56] |
| User360283 - Posts: 506 |
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Updated Sierra Problem still exists Reading Internal Order ID file. | 2017-06-10 18:35:45 Reading Trade Orders file. | 2017-06-10 18:35:45 Reading Trade Positions file. | 2017-06-10 18:35:45 Software version: 1527 | 2017-06-10 18:35:45 Uses New Spreadsheets | 2017-06-10 18:35:45 Enabled for: Advanced Features. | 2017-06-10 18:35:45 Enabled for: Sierra Chart Historical Data Service. | 2017-06-10 18:35:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-10 18:35:45 Current selected Data/Trading service: CQG FIX Trading | 2017-06-10 18:35:45 Chart Update Interval: 500 | 2017-06-10 18:35:45 Data/Trade Service Settings automatically set. | 2017-06-10 18:35:45 Time Zone: +00:00:00 (UTC+00) | 2017-06-10 18:35:45 2017-06-10 14:35:49 Local computer time | 2017-06-10 18:35:45 2017-06-10 18:35:49 Local computer time in UTC | 2017-06-10 18:35:45 2017-06-10 18:35:49 Local computer time in SC Time Zone | 2017-06-10 18:35:45 2017-06-10 18:35:45 Server time in UTC | 2017-06-10 18:35:45 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-06-10 18:35:45 Program path: C:\SierraChart\ | 2017-06-10 18:35:45 Data Files path: C:\SierraChart\Data\ | 2017-06-10 18:35:45 OS Version Number: 6.2 | 2017-06-10 18:35:45 Locale Setting: C | 2017-06-10 18:35:45 Warning: The Custom DLL study "SierraChartStudies.scsf_ZigZagStudy" has just caused a CPU exception. | 2017-06-10 18:36:50 * Warning: This Custom DLL study may cause Sierra Chart to be unstable until you remove the study from your chart and restart Sierra Chart. | 2017-06-10 18:36:50 * See log below --- Date Time Of Last Edit: 2017-06-10 19:58:39
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| [2017-06-10 19:59:35] |
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Sierra Chart is not up-to-date. It is still at version 1527. Exit from Sierra Chart and download and install it from this page: Software Download Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-10 20:03:54] |
| User360283 - Posts: 506 |
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I have run update 2x It goes to complete Help |
| [2017-06-10 20:19:29] |
| User360283 - Posts: 506 |
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I followed you instruction. Download completed showed Version 1568 But sill getting same zigZag error and version is showing 1527 Help log below --------------- Reading Internal Order ID file. | 2017-06-10 20:14:58 Reading Trade Orders file. | 2017-06-10 20:14:58 Reading Trade Positions file. | 2017-06-10 20:14:58 Software version: 1527 | 2017-06-10 20:14:58 Uses New Spreadsheets | 2017-06-10 20:14:58 Enabled for: Advanced Features. | 2017-06-10 20:14:58 Enabled for: Sierra Chart Historical Data Service. | 2017-06-10 20:14:58 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-10 20:14:58 Current selected Data/Trading service: CQG FIX Trading | 2017-06-10 20:14:58 Chart Update Interval: 500 | 2017-06-10 20:14:58 Data/Trade Service Settings automatically set. | 2017-06-10 20:14:58 Time Zone: +00:00:00 (UTC+00) | 2017-06-10 20:14:58 2017-06-10 16:15:03 Local computer time | 2017-06-10 20:14:58 2017-06-10 20:15:03 Local computer time in UTC | 2017-06-10 20:14:58 2017-06-10 20:15:03 Local computer time in SC Time Zone | 2017-06-10 20:14:58 2017-06-10 20:14:58 Server time in UTC | 2017-06-10 20:14:58 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-06-10 20:14:58 Program path: C:\SierraChart\ | 2017-06-10 20:14:58 Data Files path: C:\SierraChart\Data\ | 2017-06-10 20:14:58 OS Version Number: 6.2 | 2017-06-10 20:14:58 Locale Setting: C | 2017-06-10 20:14:58 Date Time Of Last Edit: 2017-06-10 20:24:27
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| [2017-06-10 20:24:57] |
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Download completed showed Version 1568 https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-11 07:52:14] |
| User360283 - Posts: 506 |
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I have tried 2x downloading current version and pre-release. Every time the installer completes and yet it ends up running with version 1527 Help please. |
| [2017-06-12 14:44:57] |
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Set your telephone number and also name and address here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done and we will call and use remote assistance to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-13 18:48:41] |
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We resolved the problem by selecting Help >> Download Current Version and followed through the standard update procedure. No problems at all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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