Support Board
Date/Time: Wed, 15 Jan 2025 05:39:40 +0000
futures data feed question
View Count: 941
| [2017-06-08 05:05:33] |
| User759208 - Posts: 16 |
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Hi was wondering how do I get real time on comex gold future chart. i activated comex exchange and also the sc data services but im still not gettting real time feed. i am using td ameritrade as my broker but using sc data instead
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| [2017-06-08 06:01:23] |
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You should be receiving the real-time COMEX futures data. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-08 15:33:57] |
| User759208 - Posts: 16 |
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Reading Internal Order ID file. | 2017-06-08 11:31:59 Reading Trade Orders file. | 2017-06-08 11:31:59 Reading Trade Positions file. | 2017-06-08 11:31:59 Listening on UDP port 22903. | 2017-06-08 11:31:59 Software version: 1564 | 2017-06-08 11:31:59 Uses New Spreadsheets | 2017-06-08 11:31:59 Usage end date: 2017-06-11 | 2017-06-08 11:31:59 Enabled for: Advanced Features. | 2017-06-08 11:31:59 Enabled for: Advanced Features 2. | 2017-06-08 11:31:59 Enabled for: Sierra Chart Historical Data Service. | 2017-06-08 11:31:59 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-06-08 11:31:59 Enabled for: INDEXES_DATA_BARCHART | 2017-06-08 11:31:59 Enabled for: COMEX with Market Depth for nonprofessional Trading accounts | 2017-06-08 11:31:59 Received 1 data feed usernames. | 2017-06-08 11:31:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-08 11:31:59 Current selected Data/Trading service: SC Data - All Services | 2017-06-08 11:31:59 Chart Update Interval: 500 | 2017-06-08 11:31:59 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-08 11:31:59 2017-06-08 11:32:01 Local computer time | 2017-06-08 11:31:59 2017-06-08 15:32:01 Local computer time in UTC | 2017-06-08 11:31:59 2017-06-08 11:32:01 Local computer time in SC Time Zone | 2017-06-08 11:31:59 2017-06-08 15:31:58 Server time in UTC | 2017-06-08 11:31:59 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-06-08 11:31:59 Program path: C:\SierraChart\ | 2017-06-08 11:31:59 Data Files path: C:\SierraChart\Data\ | 2017-06-08 11:31:59 OS Version Number: 6.2 | 2017-06-08 11:31:59 Locale Setting: C | 2017-06-08 11:31:59 Checking for new symbol settings for service code scdataallservices | 2017-06-08 11:31:59 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-08 11:31:59 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-06-08 11:31:59 Symbol settings are up-to-date for scdataallservices | 2017-06-08 11:32:06 SC Data - All Services | Connected to data server. | 2017-06-08 11:32:06 NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2017-06-08 11:32:06 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-08 11:32:11 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-08 11:32:11 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-08 11:32:11 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 11:32:11 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-08 11:32:11 GCQ17 [C] 60 Min #1 | Reloading chart. | 2017-06-08 11:32:12 Mapping GCQ17 to GCQ17. Service code: comex | 2017-06-08 11:32:13 SC Data - All Services | Starting real-time market data updates for: GCQ17. ID: 1 | 2017-06-08 11:32:13 SC Data - All Services | Using username 0 | 2017-06-08 11:32:13 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2017-06-08 11:32:13 DTC Client (4) | Creating socket. | 2017-06-08 11:32:13 DTC Client (4) | Connecting to IP: 8.18.161.135. | 2017-06-08 11:32:13 SC Data - All Services | Requesting security definition data for: GCQ17. ID: 1 | 2017-06-08 11:32:13 Intraday data recording state for symbol GCQ17 is set to download 'Pending'. | 2017-06-08 11:32:13 Delaying start of download for GCQ17 | 2017-06-08 11:32:13 SC Data - All Services | Connected to server. | 2017-06-08 11:32:13 SC Data - All Services | Starting socket receive thread. | 2017-06-08 11:32:13 SC Data - All Services | Sending Encoding Request to server | 2017-06-08 11:32:13 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-06-08 11:32:13 SC Data - All Services | Sending logon request message. | 2017-06-08 11:32:13 SC Data - All Services | Received logon response. | 2017-06-08 11:32:13 SC Data - All Services | Server Name: SC Realtime Server. | 2017-06-08 11:32:13 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-06-08 11:32:13 SC Data - All Services | Successfully connected. | 2017-06-08 11:32:13 SC Data - All Services | Trading is not supported. | 2017-06-08 11:32:13 SC Data - All Services | Restarting real-time data updates for symbol: GCQ17 -> GCQ17 | 2017-06-08 11:32:13 Symbol Error - GCQ17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-08 11:32:13 SC Data - All Services | Received security definition for symbol GCQ17 | 2017-06-08 11:32:13 Date Time Of Last Edit: 2017-06-08 15:49:43
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| [2017-06-08 15:35:22] |
| User759208 - Posts: 16 |
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Ignore the vsa plugin error. that is my message log. for some reason i cannot get real time feed on any gold futures.
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| [2017-06-08 15:36:41] |
| User759208 - Posts: 16 |
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I did just get this one now too. HTTP connection to ds01.ddfplus.com:80 (6) | Socket gracefully closed by remote side. | 2017-06-08 11:34:04 HTTP connection to ds01.ddfplus.com:80 (6) | Received socket Close event | 2017-06-08 11:34:04 HTTP connection to ds01.ddfplus.com:80 (6) | Initiating close of socket by core. | 2017-06-08 11:34:04 HTTP connection to ds01.ddfplus.com:80 (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-08 11:34:04 HTTP connection to ds01.ddfplus.com:80 (6) | Closed. | 2017-06-08 11:34:04 |
| [2017-06-08 15:49:18] |
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According to CME rules, to receive the real-time CME futures data, you need to connect your TD Ameritrade account. Just follow through the instructions here for this: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#IntegrationWithTradingServices This is the relevant message: NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2017-06-08 11:32:06 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-08 15:50:12
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| [2017-06-08 16:52:11] |
| User759208 - Posts: 16 |
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Ok thats probably what it is. I dont have my TD account funded with 500$. I have to do that in order for the feed to work. Correct?
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| [2017-06-08 18:11:45] |
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Yes this is correct. We apologize for the delay. Do you want us to cancel and issue a refund for the data feed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-08 18:12:17
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| [2017-06-08 18:33:22] |
| User759208 - Posts: 16 |
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If you could that would be great. You can just credit the account the amount if possible
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| [2017-06-08 18:51:51] |
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We will do that and the amount will be credited back to your Sierra Chart Services Balance.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-08 22:30:32] |
| User759208 - Posts: 16 |
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thanks for your help
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