Support Board
Date/Time: Wed, 15 Jan 2025 05:29:54 +0000
Logon Error
View Count: 1521
| [2017-06-08 03:31:35] |
| sellis67 - Posts: 105 |
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Is there anything I can do or do I need to wait until the server comes back on line? Reading Internal Order ID file. | 2017-06-07 20:15:24 Reading Trade Orders file. | 2017-06-07 20:15:24 Reading Trade Positions file. | 2017-06-07 20:15:24 Listening on UDP port 22903. | 2017-06-07 20:15:24 Software version: 1544 | 2017-06-07 20:15:24 Uses New Spreadsheets | 2017-06-07 20:15:24 Usage end date: 2017-09-22 | 2017-06-07 20:15:24 Enabled for: Advanced Features. | 2017-06-07 20:15:24 Enabled for: Advanced Features 2. | 2017-06-07 20:15:24 Enabled for: Sierra Chart Historical Data Service. | 2017-06-07 20:15:24 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-07 20:15:24 Current selected Data/Trading service: Rithmic Trading | 2017-06-07 20:15:24 Chart Update Interval: 500 | 2017-06-07 20:15:24 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-07 20:15:24 2017-06-07 20:15:28 Local computer time | 2017-06-07 20:15:24 2017-06-08 03:15:28 Local computer time in UTC | 2017-06-07 20:15:24 2017-06-07 20:15:28 Local computer time in SC Time Zone | 2017-06-07 20:15:24 2017-06-08 03:15:26 Server time in UTC | 2017-06-07 20:15:24 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-06-07 20:15:24 Program path: C:\SierraChart\ | 2017-06-07 20:15:24 Data Files path: C:\SierraChart\Data\ | 2017-06-07 20:15:24 OS Version Number: 6.2 | 2017-06-07 20:15:24 Locale Setting: C | 2017-06-07 20:15:24 Checking for new symbol settings for service code rim | 2017-06-07 20:15:24 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-07 20:15:24 Symbol settings are up-to-date for rim | 2017-06-07 20:15:29 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-06-07 20:15:30 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-07 20:15:34 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-07 20:15:34 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-07 20:15:34 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-07 20:15:34 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-07 20:15:34 Rithmic Trading | Port for executable: 51631 | 2017-06-07 20:28:46 Listening socket (2180), port 51631 | Closed. | 2017-06-07 20:28:46 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-06-07 20:28:46 Rithmic Trading | Connecting to the server 127.0.0.1. Port 51631 | 2017-06-07 20:28:48 DTC Client (69) | Creating socket. | 2017-06-07 20:28:48 Rithmic Trading | Connected to server. | 2017-06-07 20:28:48 Rithmic Trading | Starting socket receive thread. | 2017-06-07 20:28:48 Rithmic Trading | Sending Encoding Request to server | 2017-06-07 20:28:48 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-06-07 20:28:48 Rithmic Trading | Sending logon request message. | 2017-06-07 20:28:48 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-06-07 20:28:48 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-06-07 20:28:48 Rithmic Trading | Message from server: Connecting to Rithmic Topstep Trader server. | 2017-06-07 20:28:48 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-06-07 20:28:49 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-06-07 20:28:49 Rithmic Trading | Received logon response. | 2017-06-07 20:28:49 Rithmic Trading | Server Name: DTC Bridge. | 2017-06-07 20:28:49 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-06-07 20:28:49 Rithmic Trading | Logon error received from server | 2017-06-07 20:28:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-07 20:28:49 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-06-07 20:28:49 DTC Client (69) | Initiating close of socket by core. | 2017-06-07 20:28:49 Rithmic Trading | Disconnected. | 2017-06-07 20:28:49 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-07 20:28:49 DTC Client (69) | Shutdown started. Waiting for graceful close. | 2017-06-07 20:28:49 DTC Client (69) | Socket gracefully closed by remote side. | 2017-06-07 20:28:49 DTC Client (69) | Closed. | 2017-06-07 20:28:49 Rithmic Trading | Port for executable: 51641 | 2017-06-07 20:28:51 Listening socket (2064), port 51641 | Closed. | 2017-06-07 20:28:51 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-06-07 20:28:51 Date Time Of Last Edit: 2017-06-08 03:44:57
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| [2017-06-08 04:45:25] |
| sellis67 - Posts: 105 |
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is this the right place to post a request
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| [2017-06-08 04:46:19] |
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This is the relevant message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-06-07 20:28:49 Refer to the documentation here about the permission denied error: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Yes this is the right place to post this particular request. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-08 04:46:35
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