Support Board
Date/Time: Wed, 15 Jan 2025 09:40:09 +0000
Russell (ICE) dead again
View Count: 980
| [2017-06-07 13:56:28] |
| Cavalry3162 - Posts: 523 |
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Hello Support, pls. check the Russell 2000 emini... thanks, Andreas |
| [2017-06-07 14:28:50] |
| User963838 - Posts: 1 |
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no russell 2000 mini index data since 7 June 0850 US central time
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| [2017-06-07 14:44:24] |
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We are checking this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-07 14:51:29] |
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We see the problem and Barchart has been notified about it. And why do you say "dead again"? When was the last time you saw problem? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-07 14:55:15] |
| Cavalry3162 - Posts: 523 |
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last time was a while back but here's my "russell history" (see screenshot)
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 2017-06-07_10-53-31.png / V - Attached On 2017-06-07 14:55:08 UTC - Size: 20.71 KB - 257 views |
| [2017-06-07 15:05:34] |
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OK those incidents were before the change to Open Feed which was more than a year ago and Barchart did acknowledge the issues. And there was one problem with Open Feed that was resolved. Since then no problems. 100 percent solid. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-07 15:37:13] |
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Barchart has resolved the problem. We will patch the missing data at the end of the day. If we can do it sooner we will, but generally this is done at the end of the day. We do apologize for the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-08 13:46:08] |
| Cavalry3162 - Posts: 523 |
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it is down, again, since a couple minutes.. please fix..
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| [2017-06-08 13:48:23] |
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We will contact Barchart about this and find out why this keeps happening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-08 13:49:04] |
| Cavalry3162 - Posts: 523 |
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awesome response time, thank you
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| [2017-06-08 14:06:50] |
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We can see they resolved the problem but we are still waiting to hear why this has happened.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-14 06:49:37] |
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Letting you know the missing Russell RJ data for 2017-06-08 has been patched.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-14 06:49:46
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