Support Board
Date/Time: Wed, 15 Jan 2025 05:47:45 +0000
Real-time SC exchange data problem?
View Count: 887
| [2017-06-06 17:37:40] |
| User964545 - Posts: 8 |
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Name=David Kowalski Broker=AMP futures Old Account # 101767 with TT-NET data Changed to New Account # 613705 with a new CQG data feed starting Jan 2017 Updated usage credit $5 USD for 2-week Free-trial on Tuesday June 6 2017 Activated second instance of SC Paid for 20 Real-time Data connections $20 USD Data feed is ONLY Historical with No real-time update I cant figure out what I have missed? could be my account number change? |
| [2017-06-06 17:55:36] |
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What symbol did you want to receive real-time data for? You have activated the S&P indices exchange which is only cash indices.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-06 19:35:42] |
| User964545 - Posts: 8 |
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Hello...I wanted to recieve only ESM17-$INX (which is SP500 premium ect.) for now.
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| [2017-06-06 19:57:15] |
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This is going to be another 8.25 USD per month. You cannot use the indices only data feed, and you have to pay the CME exchange fee.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-06 19:57:44
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| [2017-06-06 21:02:42] |
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In regards to post #4, let us know if you want to proceed and we can activate that for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-06 21:32:37] |
| User964545 - Posts: 8 |
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Regarding CME 8.25 USD data feed. I would like to proceed with the added CME fee. Thanks.
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| [2017-06-06 22:47:24] |
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We have updated your account, you total costs will be 38.25 USD/month. You will need to make a 13 USD payment to your services balance before 2017-06-20 (expiry of the 2 week trial) so that your Real-Time Data Connection extended till the end of the month. Sierra Chart Support |
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