Support Board
Date/Time: Tue, 14 Jan 2025 23:38:21 +0000
Unable to connect to OEC prod and sim data feed
View Count: 1113
| [2017-06-01 02:02:25] |
| User135107 - Posts: 1 |
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I have been able to connect to the production server before. I am able to connect to the data feed through my broker's platform without issue. Here is the log: Reading Internal Order ID file. | 2017-05-31 20:35:57 Reading Trade Orders file. | 2017-05-31 20:35:57 Reading Trade Positions file. | 2017-05-31 20:35:57 Listening on UDP port 22903. | 2017-05-31 20:35:57 Software version: 1564 | 2017-05-31 20:35:57 Uses New Spreadsheets | 2017-05-31 20:35:57 Usage end date: 2017-06-20 | 2017-05-31 20:35:57 Enabled for: Advanced Features. | 2017-05-31 20:35:57 Enabled for: Advanced Features 2. | 2017-05-31 20:35:57 Enabled for: Sierra Chart Historical Data Service. | 2017-05-31 20:35:57 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-31 20:35:57 Current selected Data/Trading service: GAIN Capital/OEC | 2017-05-31 20:35:57 Chart Update Interval: 500 | 2017-05-31 20:35:57 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-05-31 20:35:57 2017-05-31 20:36:00 Local computer time | 2017-05-31 20:35:57 2017-06-01 01:36:00 Local computer time in UTC | 2017-05-31 20:35:57 2017-05-31 20:36:00 Local computer time in SC Time Zone | 2017-05-31 20:35:57 2017-06-01 01:36:07 Server time in UTC | 2017-05-31 20:35:57 Local computer UTC time and Server UTC time difference: 7 seconds. | 2017-05-31 20:35:57 Program path: C:\SierraChart\ | 2017-05-31 20:35:57 Data Files path: C:\SierraChart\Data\ | 2017-05-31 20:35:57 OS Version Number: 6.2 | 2017-05-31 20:35:57 Locale Setting: C | 2017-05-31 20:35:57 Created the DTC Protocol server. | 2017-05-31 20:35:57 DTC Protocol Server listening on port 11099. | 2017-05-31 20:35:57 Created the DTC Protocol historical data server. | 2017-05-31 20:35:57 HD Server Manager | Listening on port 11098 | 2017-05-31 20:35:57 Checking for new symbol settings for service code oec | 2017-05-31 20:35:57 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-05-31 20:35:57 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-05-31 20:35:57 Symbol settings are up-to-date for oec | 2017-05-31 20:36:01 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) | Creating socket. Using TLS 1.2. | 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) | Connecting to IP: 64.94.37.222. | 2017-05-31 20:36:06 GAIN Capital FIX Trading: Sending the Logon message. | 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) | Socket gracefully closed by remote side. | 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) | Received socket Close event | 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) | Initiating close of socket by core. | 2017-05-31 20:36:06 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-31 20:36:06 GAIN Capital FIX Trading socket (4) | Closed. | 2017-05-31 20:36:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-31 20:36:06 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-31 20:36:06 GAIN Capital/OEC | Disconnected from the trading server. | 2017-05-31 20:36:06 GAIN Capital/OEC | Disconnected from the FAST market data server. | 2017-05-31 20:36:06 GAIN Capital/OEC | Disconnected. | 2017-05-31 20:36:06 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-31 20:36:06 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-05-31 20:36:06 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) | Creating socket. Using TLS 1.2. | 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) | Connecting to IP: 64.94.37.222. | 2017-05-31 20:36:09 GAIN Capital FIX Trading: Sending the Logon message. | 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) | Socket gracefully closed by remote side. | 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) | Received socket Close event | 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) | Initiating close of socket by core. | 2017-05-31 20:36:09 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-31 20:36:09 GAIN Capital FIX Trading socket (5) | Closed. | 2017-05-31 20:36:09 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-31 20:36:09 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-31 20:36:09 GAIN Capital/OEC | Disconnected from the trading server. | 2017-05-31 20:36:09 GAIN Capital/OEC | Disconnected. | 2017-05-31 20:36:09 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-31 20:36:09 nect' to prevent further connection attempts. | 2017-05-31 20:47:39 |
| [2017-06-01 02:47:21] |
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These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. | 2017-05-31 20:36:09
GAIN Capital FIX Trading socket (5) | Socket gracefully closed by remote side. | 2017-05-31 20:36:09 Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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