Support Board
Date/Time: Tue, 14 Jan 2025 23:48:09 +0000
Rithmic Error Connecting
View Count: 912
| [2017-05-29 13:32:11] |
| User357555 - Posts: 5 |
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Hi Support I cant get this to work what can I do to fix it here is the Error Message Message Log DTC Client (55) Closed 2017-05-29 13:55:06 Error connecting to Data or Trading service. For help with issue, press the Send for Analysis button on this window 2017-05-29 13:55:06 To prevent further connection attempts, select File 77 Disconnect: 2017-05-29 13:55: Rithmic Trading Disconnected 2017-05-29 13:55:06 Will reconnect to the server in 2.0 seconds Select File >> Disconnect' to prevent further connection attempts. 2017-05-29 13:55:06 Do I need this or can I do without it Yours Thomas |
| [2017-05-29 13:36:03] |
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This is not the complete Message Log. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-29 16:01:21] |
| User357555 - Posts: 5 |
|
Reading Internal Order ID file. | 2017-05-29 13:51:10 Reading Trade Orders file. | 2017-05-29 13:51:10 Reading Trade Positions file. | 2017-05-29 13:51:10 Listening on UDP port 22903. | 2017-05-29 13:51:10 Software version: 1561 | 2017-05-29 13:51:10 Uses New Spreadsheets | 2017-05-29 13:51:10 Usage end date: 2017-12-27 | 2017-05-29 13:51:10 Enabled for: Advanced Features. | 2017-05-29 13:51:10 Enabled for: Sierra Chart Historical Data Service. | 2017-05-29 13:51:10 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-29 13:51:10 Current selected Data/Trading service: Rithmic Trading | 2017-05-29 13:51:10 Chart Update Interval: 500 | 2017-05-29 13:51:10 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2017-05-29 13:51:10 2017-05-29 13:51:14 Local computer time | 2017-05-29 13:51:10 2017-05-29 12:51:14 Local computer time in UTC | 2017-05-29 13:51:10 2017-05-29 13:51:14 Local computer time in SC Time Zone | 2017-05-29 13:51:10 2017-05-29 12:51:12 Server time in UTC | 2017-05-29 13:51:10 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-05-29 13:51:10 Program path: C:\SierraChart\ | 2017-05-29 13:51:10 Data Files path: C:\SierraChart\Data\ | 2017-05-29 13:51:10 OS Version Number: 6.1 | 2017-05-29 13:51:10 Locale Setting: C | 2017-05-29 13:51:10 Checking for new symbol settings for service code rim | 2017-05-29 13:51:10 Rithmic Trading | Port for executable: 52411 | 2017-05-29 16:59:58 Listening socket (1388), port 52411 | Closed. | 2017-05-29 16:59:58 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-29 16:59:58 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52411 | 2017-05-29 17:00:01 DTC Client (218) | Creating socket. | 2017-05-29 17:00:01 DTC Client (218) | Connecting to IP: 127.0.0.1. | 2017-05-29 17:00:01 Rithmic Trading | Connected to server. | 2017-05-29 17:00:01 Rithmic Trading | Starting socket receive thread. | 2017-05-29 17:00:01 Rithmic Trading | Sending Encoding Request to server | 2017-05-29 17:00:01 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-05-29 17:00:01 Rithmic Trading | Sending logon request message. | 2017-05-29 17:00:01 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-05-29 17:00:01 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-05-29 17:00:01 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-05-29 17:00:01 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-05-29 17:00:03 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-05-29 17:00:03 Rithmic Trading | Received logon response. | 2017-05-29 17:00:03 Rithmic Trading | Server Name: DTC Bridge. | 2017-05-29 17:00:03 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-05-29 17:00:03 Rithmic Trading | Logon error received from server | 2017-05-29 17:00:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-29 17:00:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-29 17:00:03 DTC Client (218) | Initiating close of socket by core. | 2017-05-29 17:00:03 Rithmic Trading | Disconnected. | 2017-05-29 17:00:03 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-29 17:00:03 DTC Client (218) | Shutdown started. Waiting for graceful close. | 2017-05-29 17:00:03 Rithmic Trading | Port for executable: 52422 | 2017-05-29 17:00:05 Listening socket (1384), port 52422 | Closed. | 2017-05-29 17:00:05 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-29 17:00:05 Rithmic Trading | Connecting to the server 127.0.0.1. Port 52422 | 2017-05-29 17:00:07 DTC Client (219) | Creating socket. | 2017-05-29 17:00:07 DTC Client (219) | Connecting to IP: 127.0.0.1. | 2017-05-29 17:00:07 DTC Client (219) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-29 17:00:08 * DTC Client (219) | Initiating close of socket by core. | 2017-05-29 17:00:08 DTC Client (219) | Closed. | 2017-05-29 17:00:08 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-29 17:00:08 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-29 17:00:08 Rithmic Trading | Disconnected. | 2017-05-29 17:00:08 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-29 17:00:08 Rithmic Trading | Port for executable: 52425 | 2017-05-29 17:00:10 Listening socket (1224), port 52425 | Closed. | 2017-05-29 17:00:10 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-29 17:00:10 Date Time Of Last Edit: 2017-05-29 17:39:47
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| [2017-05-29 17:40:21] |
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This is the relevant error message. Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-05-29 17:00:03
Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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