Support Board
Date/Time: Tue, 14 Jan 2025 23:21:05 +0000
Updating Account
View Count: 916
| [2017-05-26 15:05:34] |
| User249766 - Posts: 5 |
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Hi, I used to use Sierra Charts some time ago and wish to start doing so again. I used the old shortcut on my desktop and it said I needed to update the software so I did that. It seemed to update but when I click on the new desktop shortcut it created it says the file has been changed and the shortcut no longer works. This is the new shortcut as I have deleted the old one. I have since got the message that the sierrachart.exe file is infected by TrojanGeneric20319864 and has been removed by my BitDefender Antivirus program ! Please advise. |
| [2017-05-26 15:49:11] |
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I have since got the message that the sierrachart.exe file is infected by TrojanGeneric20319864 and has been removed by my BitDefender Antivirus program !
This is the problem.Notice this is a generic detection. It is a false positive. Refer to: https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#AntivirusSoftwareFlaggingInstaller You will need to reinstall Sierra Chart after disabling your antivirus software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-26 17:09:12] |
| User249766 - Posts: 5 |
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I have done the above with the same results. I have searched thru the SierraCharts folder to find the file SierraChart.exe and found it in the subfolder DownloadedInstallationFiles so I made a shortcut file from it. When I go to move the shortcut file to the desktop it won't let me do it. It says needs adminitator permission. Which folder should the .exe file be in to allow a shortcut to start the program? I have tried moving a copy of the .exe file to the main Sierra Chart folder. It then allows me to create a shortcut and move that to desktop. The shortcut then lets me log in but I don't think the program is working correctly !
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| [2017-05-26 17:48:11] |
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You should not be running Sierra Chart from within the C:\SierraChart\DownloadedInstallationFiles\ folder. You would want to run it from C:\SierraChart\ but I don't think the program is working correctly !
What is not working correctly? Provide us the Message Log following the steps here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support Date Time Of Last Edit: 2017-05-26 17:48:28
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| [2017-05-26 17:57:19] |
| User249766 - Posts: 5 |
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The SierraChart.exe file is only in the SierraChart\DownloadInstallationFiles folder. I have had to copy it to the SierraChart folder myself and make a shortcut to it there. It then seems to start up ok but says Socket closed by remote site. Graceful close received error. Shutdown complete. Closing socket now. No charts appear. |
| [2017-05-26 18:01:37] |
| User249766 - Posts: 5 |
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Reading Internal Order ID file. | 2017-05-26 16:57:06 Reading Trade Orders file. | 2017-05-26 16:57:06 Reading Trade Positions file. | 2017-05-26 16:57:06 Listening on UDP port 22903. | 2017-05-26 16:57:06 Software version: 1561 | 2017-05-26 16:57:06 Uses New Spreadsheets | 2017-05-26 16:57:06 Usage end date: 2017-05-31 | 2017-05-26 16:57:06 Enabled for: Advanced Features. | 2017-05-26 16:57:06 Enabled for: Sierra Chart Historical Data Service. | 2017-05-26 16:57:06 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-26 16:57:06 Current selected Data/Trading service: SC Data - All Services | 2017-05-26 16:57:06 Chart Update Interval: 500 | 2017-05-26 16:57:06 Time Zone: +00:00:00 (UTC+00) | 2017-05-26 16:57:06 2017-05-26 17:57:09 Local computer time | 2017-05-26 16:57:06 2017-05-26 16:57:09 Local computer time in UTC | 2017-05-26 16:57:06 2017-05-26 16:57:09 Local computer time in SC Time Zone | 2017-05-26 16:57:06 2017-05-26 16:57:07 Server time in UTC | 2017-05-26 16:57:06 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-05-26 16:57:06 Program path: C:\SierraChart\ | 2017-05-26 16:57:06 Data Files path: C:\SierraChart\Data\ | 2017-05-26 16:57:06 OS Version Number: 6.2 | 2017-05-26 16:57:06 Locale Setting: C | 2017-05-26 16:57:06 Checking for new symbol settings for service code scdataallservices | 2017-05-26 16:57:06 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-05-26 16:57:06 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-05-26 16:57:06 Downloading user file: CustomStudies/ACTS/ForceUpdate/ACTS.dll | 2017-05-26 16:57:11 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-05-26 16:57:11 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 5.9.8.236. | 2017-05-26 16:57:11 File has been written to: C:\SierraChart\Data\ACTS.dll. File Size: 187904 bytes. | 2017-05-26 16:57:12 Downloading user file: CustomStudies/ACTS/ACTS.cht | 2017-05-26 16:57:12 File has been written to: C:\SierraChart\Data\ACTS.cht. File Size: 182676 bytes. | 2017-05-26 16:57:12 Symbol settings are up-to-date for scdataallservices | 2017-05-26 16:57:13 SC Data - All Services | Connected to data server. | 2017-05-26 16:57:15 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-05-26 16:57:17 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-05-26 16:57:17 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-05-26 16:57:17 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-26 16:57:17 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-05-26 16:57:17 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-05-26 16:57:18 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-05-26 16:57:18 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-05-26 16:57:18 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-26 16:57:18 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-05-26 16:57:18 |
| [2017-05-26 18:29:06] |
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Based on the Log you are able to connect to the Feed, and should be able to get real-time Forex data. You can open charts by selecting File >> Find Symbol: Getting Started, Opening Charts and Basic Trading: Open A Chart Sierra Chart Support |
| [2017-05-26 18:46:16] |
| User249766 - Posts: 5 |
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Yes it is working now ! Thank you. |
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