Support Board
Date/Time: Tue, 14 Jan 2025 23:25:41 +0000
[Programming Help] - Alerts not translating to trades.
View Count: 1990
| [2017-05-25 14:02:09] |
| User137998 - Posts: 13 |
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Im currently running 4 chartbooks. The past 2 days I've had 1 out the 4 chartbooks not execute a trade when alerts occurred. All other chartbooks had trades executed when alerts occurred. Specifically symbol WSM. I dont understand what the issue at hand is after reviewing both Trade Activity Log & Trade Service log. Any advice would be greatly appreciated. Trade Activity Log & Trade Service log attached. Software version: 1540 | 2017-05-25 07:18:17 Uses New Spreadsheets | 2017-05-25 07:18:17 Usage end date: 2017-06-12 | 2017-05-25 07:18:17 Enabled for: Advanced Features. | 2017-05-25 07:18:17 Enabled for: Advanced Features 2. | 2017-05-25 07:18:17 Enabled for: Sierra Chart Historical Data Service. | 2017-05-25 07:18:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-25 07:18:17 Current selected Data/Trading service: Interactive Brokers | 2017-05-25 07:18:17 Chart Update Interval: 999 | 2017-05-25 07:18:17 Time Zone: -06:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-05-25 07:18:17 2017-05-25 07:18:17 Local computer time | 2017-05-25 07:18:17 2017-05-25 13:18:17 Local computer time in UTC | 2017-05-25 07:18:17 2017-05-25 07:18:17 Local computer time in SC Time Zone | 2017-05-25 07:18:17 2017-05-25 13:01:31 Server time in UTC | 2017-05-25 07:18:17 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-05-25 07:18:17 Program path: C:\SierraChart\ | 2017-05-25 07:18:17 Data Files path: C:\SierraChart\Data\ | 2017-05-25 07:18:17 OS Version Number: 6.2 | 2017-05-25 07:18:17 Locale Setting: C | 2017-05-25 07:18:17 NTAP 2 Min #1 | Reloading chart. | 2017-05-25 07:22:38 NTAP 2 Min #1 | Reloading chart. | 2017-05-25 07:23:54 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:32:49 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:32:49 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:32:49 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:32:49 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:32:49 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:32:49 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:32:49 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:32:49 Interactive Brokers | Requesting historical order fills for account U209*. | 2017-05-25 07:33:12 Interactive Brokers | Requesting historical order fills for account U209*. | 2017-05-25 07:33:12 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:35:22 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:35:22 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:35:22 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:35:22 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:35:22 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:35:22 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:35:22 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:35:22 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:36:18 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:36:18 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:36:18 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:36:18 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:36:18 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:36:18 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:36:18 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:36:18 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:43:26 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:43:26 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:43:26 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:43:26 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:43:26 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:43:26 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:43:26 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:43:26 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:46:26 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:46:26 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:46:26 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:46:26 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:46:26 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:46:26 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:46:26 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:46:26 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:49:58 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:49:58 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:49:58 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U209* | 2017-05-25 07:49:58 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:49:58 Interactive Brokers | Received Trade Positions download end message for account U209* | 2017-05-25 07:49:58 Interactive Brokers | Stopping automatic Trade Position updates for account: U209* | 2017-05-25 07:49:58 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-05-25 07:49:58 Trade Activity Log: File read result: 11348 records inserted. 2120 fill records inserted. 0 records filtered. | 2017-05-25 07:01:28 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-05-10 00:00:00. Non-sim records date-time limit is 2017-02-21 00:00:00. Non-sim fill record date-time limit is 2016-05-25 00:00:00. | 2017-05-25 07:01:28 Interactive Brokers | Requesting Open orders. | 2017-05-25 07:01:42 Interactive Brokers | Received Open orders end message. | 2017-05-25 07:01:42 Auto-trade: NTAP 2 Min #1 | SSFT3 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:30:00 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:30:00 Auto-trade: WSM 3 Min #1 | SSFT1 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:30:00 Auto-trade: OZRK 5 Min #1 | SSFT5 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:30:01 Auto-trade: PSTG 10 Min #1 | SSFT2 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:30:31 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:31:13 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:31:20 Auto-trade: OZRK 5 Min #1 | SSFT5 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:31:28 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:31:59 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:32:05 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:32:07 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 46. | 2017-05-25 07:32:44 Auto-trade: WSM 3 Min #1 | SSFT1 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:33:07 Interactive Brokers | Requesting Open orders. | 2017-05-25 07:33:12 Interactive Brokers | Received Open orders end message. | 2017-05-25 07:33:12 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:33:17 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:33:28 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:34:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -252. Position with all working orders: 0. Position with Market working orders: -252 | 2017-05-25 07:34:47 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:34:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -252. Position with all working orders: 0. Position with Market working orders: -252 | 2017-05-25 07:35:03 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:35:07 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:34:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -252. Position with all working orders: 0. Position with Market working orders: -252 | 2017-05-25 07:35:11 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 49. | 2017-05-25 07:35:16 Auto-trade: Sig 5 Min #1 | SSFT4 | Bar start date-time: 2017-05-25 07:35:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -185. Position with all working orders: 0. Position with Market working orders: -185 | 2017-05-25 07:35:31 Interactive Brokers | Requesting Open orders. | 2017-05-25 07:35:32 Interactive Brokers | Received Open orders end message. | 2017-05-25 07:35:32 Auto-trade: Sig 5 Min #1 | SSFT4 | Bar start date-time: 2017-05-25 07:35:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -185. Position with all working orders: 0. Position with Market working orders: -185 | 2017-05-25 07:35:42 Auto-trade: Sig 5 Min #1 | SSFT4 | Bar start date-time: 2017-05-25 07:35:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -185. Position with all working orders: 0. Position with Market working orders: -185 | 2017-05-25 07:35:47 Interactive Brokers | Requesting Open orders. | 2017-05-25 07:35:47 Interactive Brokers | Received Open orders end message. | 2017-05-25 07:35:47 Auto-trade: Sig 5 Min #1 | SSFT4 | Bar start date-time: 2017-05-25 07:35:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -185. Position with all working orders: 0. Position with Market working orders: -185 | 2017-05-25 07:35:57 Trading message from IB: The closing order quantity is greater than your current position. . Error Code: 2137. ServiceOrderID: 51. | 2017-05-25 07:36:13 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:36:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -252. Position with all working orders: 0. Position with Market working orders: -252 | 2017-05-25 07:36:21 Interactive Brokers | Requesting Open orders. | 2017-05-25 07:36:28 Interactive Brokers | Received Open orders end message. | 2017-05-25 07:36:28 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:36:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -252. Position with all working orders: 0. Position with Market working orders: -252 | 2017-05-25 07:37:32 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:36:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -252. Position with all working orders: 0. Position with Market working orders: -252 | 2017-05-25 07:37:59 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:38:00.000 | BuyEntry signal is ignored because working orders exist. | 2017-05-25 07:39:39 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:38:00.000 | BuyEntry signal is ignored because working orders exist. | 2017-05-25 07:39:58 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 52. | 2017-05-25 07:43:20 Auto-trade: PSTG 10 Min #1 | SSFT2 | Bar start date-time: 2017-05-25 07:40:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -859. Position with all working orders: 0. Position with Market working orders: -859 | 2017-05-25 07:43:22 Interactive Brokers | Requesting Open orders. | 2017-05-25 07:43:36 Interactive Brokers | Received Open orders end message. | 2017-05-25 07:43:37 Auto-trade: PSTG 10 Min #1 | SSFT2 | Bar start date-time: 2017-05-25 07:40:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -859. Position with all working orders: 0. Position with Market working orders: -859 | 2017-05-25 07:44:02 Auto-trade: PSTG 10 Min #1 | SSFT2 | Bar start date-time: 2017-05-25 07:40:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -859. Position with all working orders: 0. Position with Market working orders: -859 | 2017-05-25 07:44:17 Auto-trade: PSTG 10 Min #1 | SSFT2 | Bar start date-time: 2017-05-25 07:40:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -859. Position with all working orders: 0. Position with Market working orders: -859 | 2017-05-25 07:44:23 Auto-trade: PSTG 10 Min #1 | SSFT2 | Bar start date-time: 2017-05-25 07:40:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -859. Position with all working orders: 0. Position with Market working orders: -859 | 2017-05-25 07:44:29 Auto-trade: PSTG 10 Min #1 | SSFT2 | Bar start date-time: 2017-05-25 07:40:00.000 | SellEntry signal is ignored because a Short position exists or working order quantities indicate a potential Short position, and 'Multiple Entries in Same Direction' is not enabled. Position: -859. Position with all working orders: 0. Position with Market working orders: -859 | 2017-05-25 07:44:31 Interactive Brokers | Requesting Open orders. | 2017-05-25 07:46:36 Interactive Brokers | Received Open orders end message. | 2017-05-25 07:46:37 Auto-trade: PSTG 10 Min #1 | SSFT2 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:46:48 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:48:13 Auto-trade: Sig 5 Min #1 | SSFT4 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:48:49 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:48:00.000 | BuyEntry signal is ignored because working orders exist. | 2017-05-25 07:49:34 Auto-trade: NTAP 2 Min #1 | SSFT3 | Bar start date-time: 2017-05-25 07:48:00.000 | BuyEntry signal is ignored because working orders exist. | 2017-05-25 07:49:45 Interactive Brokers | Requesting Open orders. | 2017-05-25 07:50:08 Interactive Brokers | Received Open orders end message. | 2017-05-25 07:50:08 NTAP 2 Min #1 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2017-05-25 07:51:21 NTAP 2 Min #1 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2017-05-25 07:51:24 NTAP 2 Min #1 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2017-05-25 07:51:34 NTAP 2 Min #1 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2017-05-25 07:51:38 NTAP 2 Min #1 | SendOrdersToTradeService is not consistent with 'Trade >> Trade Simulation Mode On' setting. Order action ignored. | 2017-05-25 07:51:52 |
| [2017-05-25 17:14:53] |
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This is the problem: Auto-trade: WSM 3 Min #1 | SSFT1 | Spreadsheet order signal has been ignored because Auto Trading has been disabled (Cell J28/J85). | 2017-05-25 07:33:07 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-26 23:09:00] |
| User137998 - Posts: 13 |
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Curious, if I set J85 to TRUE and also set J86 to 07:32:15 but then get an alert at 07:32:10, will this negate the trade? Iv'e had this happen 3 times in total in which I have a an alert happen within the "Allow Trading Only During Time Range" and then negate the trade in total even when more alerts occur after the 07:32:15 mark. Im currently trading from 07:30:00 - 13:59:59 regularly. |
| [2017-05-27 06:06:02] |
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Refer to: Automated Trading Management: Troubleshooting Automated Trading System Behavior Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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