Support Board
Date/Time: Tue, 14 Jan 2025 22:45:19 +0000
Missing After hours data for SPY.
View Count: 1281
| [2017-05-23 18:15:53] |
| User332203 - Posts: 20 |
|
Data for SPY should start at 4:00 AM. For some reason, today the data started at 8:25 AM instead of the normal 4:00 AM. I have tried using my TD Ameritrade account as the source and the SC realtime data feed and I can not get the missing data to load. I have deleted the data and re-downloaded multiple times with no success. When I view SPY in ThinkOrSwim it starts at 4:00 AM today as expected. Any assistance would be appreciated. Thanks |
| [2017-05-23 19:01:48] |
| |
|
We contacted our data provider Barchart about this. This was a problem both yesterday and today. We are aware of the issue ourselves. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-23 19:37:42] |
| User332203 - Posts: 20 |
|
I was thinking when I selected TD Ameritrade as my data source that it would download from there. Is BarChart in play when I am using TDA?
|
| [2017-05-23 20:51:13] |
| |
|
The data still comes from the Sierra Chart Historical Data Service. We heard from Barchart and the problem is resolved and we are going to load in the missing data, this evening. It will be available before tomorrow morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: