Support Board
Date/Time: Tue, 14 Jan 2025 22:34:37 +0000
will not log in to Sierra Charts
View Count: 823
| [2017-05-23 13:26:12] |
| User357555 - Posts: 5 |
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Here is the message I recieve : connet event error code 10061 :No cnnection could be made because the target machine activly refused it. What can I do to fix this. Thank You Thomas |
| [2017-05-23 14:03:10] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-23 17:52:30] |
| User357555 - Posts: 5 |
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Reading Internal Order ID file. | 2017-05-23 13:12:20 Reading Trade Orders file. | 2017-05-23 13:12:20 Reading Trade Positions file. | 2017-05-23 13:12:20 Software version: 1522 | 2017-05-23 13:12:20 Uses New Spreadsheets | 2017-05-23 13:12:20 Usage end date: 2017-12-27 | 2017-05-23 13:12:20 Enabled for: Advanced Features. | 2017-05-23 13:12:20 Enabled for: Sierra Chart Historical Data Service. | 2017-05-23 13:12:20 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-23 13:12:20 Current selected Data/Trading service: Rithmic Trading | 2017-05-23 13:12:20 Chart Update Interval: 500 | 2017-05-23 13:12:20 Time Zone: +00:00:00 (UTC+00) | 2017-05-23 13:12:20 2017-05-23 14:12:23 Local computer time | 2017-05-23 13:12:20 2017-05-23 13:12:23 Local computer time in UTC | 2017-05-23 13:12:20 2017-05-23 13:12:23 Local computer time in SC Time Zone | 2017-05-23 13:12:20 2017-05-23 13:12:15 Server time in UTC | 2017-05-23 13:12:20 Local computer UTC time and Server UTC time difference: 7 seconds. | 2017-05-23 13:12:20 Program path: C:\SierraChart\ | 2017-05-23 13:12:20 Data Files path: C:\SierraChart\Data\ | 2017-05-23 13:12:20 OS Version Number: 6.1 | 2017-05-23 13:12:20 Locale Setting: C | 2017-05-23 13:12:20 Checking for new symbol settings for service code rim | 2017-05-23 13:12:20 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-05-23 13:12:20 Symbol settings are up-to-date for rim | 2017-05-23 13:12:20 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-05-23 13:12:25 Downloading user file: CustomStudies/New Wizard/ForceUpdate/NewWizardEOD.cht | 2017-05-23 13:12:26 File has been written to: C:\SierraChart\Data\NewWizardEOD.cht. File Size: 181387 bytes. | 2017-05-23 13:12:28 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-05-23 13:12:29 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-05-23 13:12:29 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-05-23 13:12:29 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-23 13:12:29 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-05-23 13:12:29 Files to Open on Start up | Opening file: NewWizardIntraday.cht | 2017-05-23 13:12:30 US30 5 Min #4 | Reloading chart. | 2017-05-23 13:12:30 NAS100 5 Min #5 | Reloading chart. | 2017-05-23 13:12:30 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-05-23 13:12:30 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-05-23 13:12:30 UK100 5 Min #1 | Reloading chart. | 2017-05-23 13:12:30 FRA40 5 Min #3 | Reloading chart. | 2017-05-23 13:12:30 Files to Open on Start up | Opening file: NewWizardEOD.cht | 2017-05-23 13:12:30 UK100 Daily #1 | Reloading chart. | 2017-05-23 13:12:30 GER30 Daily #2 | Reloading chart. | 2017-05-23 13:12:30 FRA40 Daily #3 | Reloading chart. | 2017-05-23 13:12:30 US30 Daily #4 | Reloading chart. | 2017-05-23 13:12:30 NAS100 Daily #5 | Reloading chart. | 2017-05-23 13:12:30 SPX500 Daily #6 | Reloading chart. | 2017-05-23 13:12:30 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-05-23 13:12:30 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-23 13:12:30 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-05-23 13:12:30 Using Bid/Ask average for last trade price for US30 | 2017-05-23 13:12:38 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2017-05-23 13:12:38 HD Request # 2 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2017-05-23 13:12:38 HD Request # 2 | Download start date-time: 2017-05-22 09:23:40.000 | 2017-05-23 13:12:38 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-05-23 13:12:38 Using Bid/Ask average for last trade price for NAS100 | 2017-05-23 13:12:38 Intraday data recording state for symbol NAS100 is set to download 'Pending'. | 2017-05-23 13:12:38 Using Bid/Ask average for last trade price for UK100 | 2017-05-23 13:12:38 Intraday data recording state for symbol UK100 is set to download 'Pending'. | 2017-05-23 13:12:38 Using Bid/Ask average for last trade price for FRA40 | 2017-05-23 13:12:38 Intraday data recording state for symbol FRA40 is set to download 'Pending'. | 2017-05-23 13:12:38 Using Bid/Ask average for last trade price for GER30 | 2017-05-23 13:12:38 Using Bid/Ask average for last trade price for SPX500 | 2017-05-23 13:12:38 Socket (5) | Creating socket. | 2017-05-23 13:12:38 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-05-23 13:12:38 HD Request # 2 | Sending historical data logon request message. | 2017-05-23 13:12:38 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-05-22 09:23:40. Record interval: 1. Symbol: US30 | 2017-05-23 13:12:38 HD Request # 2 | Decompressing data. | 2017-05-23 13:12:39 Rithmic Trading | Port for executable: 55505 | 2017-05-23 17:45:22 Listening socket (1244), port 55505 | Closed. | 2017-05-23 17:45:22 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-23 17:45:22 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55505 | 2017-05-23 17:45:24 DTC Client (331) | Creating socket. | 2017-05-23 17:45:24 Rithmic Trading | Connected to server. | 2017-05-23 17:45:24 Rithmic Trading | Starting socket receive thread. | 2017-05-23 17:45:24 Rithmic Trading | Sending Encoding Request to server | 2017-05-23 17:45:24 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-05-23 17:45:24 Rithmic Trading | Sending logon request message. | 2017-05-23 17:45:24 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-05-23 17:45:24 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-05-23 17:45:24 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-05-23 17:45:24 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-05-23 17:45:28 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-05-23 17:45:29 Rithmic Trading | Received logon response. | 2017-05-23 17:45:29 Rithmic Trading | Server Name: DTC Bridge. | 2017-05-23 17:45:29 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-05-23 17:45:29 Rithmic Trading | Logon error received from server | 2017-05-23 17:45:29 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-23 17:45:29 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-23 17:45:29 DTC Client (331) | Initiating close of socket by core. | 2017-05-23 17:45:29 Rithmic Trading | Disconnected. | 2017-05-23 17:45:29 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-23 17:45:29 DTC Client (331) | Shutdown started. Waiting for graceful close. | 2017-05-23 17:45:29 DTC Client (331) | Received socket Close event | 2017-05-23 17:45:32 DTC Client (331) | Closed. | 2017-05-23 17:45:32 Rithmic Trading | Port for executable: 55559 | 2017-05-23 17:47:28 Listening socket (1404), port 55559 | Closed. | 2017-05-23 17:47:28 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-23 17:47:28 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55559 | 2017-05-23 17:47:31 DTC Client (333) | Creating socket. | 2017-05-23 17:47:31 Rithmic Trading | Connected to server. | 2017-05-23 17:47:31 Rithmic Trading | Starting socket receive thread. | 2017-05-23 17:47:31 Rithmic Trading | Sending Encoding Request to server | 2017-05-23 17:47:31 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-05-23 17:47:31 Rithmic Trading | Sending logon request message. | 2017-05-23 17:47:31 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-05-23 17:47:31 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-05-23 17:47:31 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-05-23 17:47:31 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-05-23 17:47:36 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-05-23 17:47:36 Rithmic Trading | Received logon response. | 2017-05-23 17:47:36 Rithmic Trading | Server Name: DTC Bridge. | 2017-05-23 17:47:36 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-05-23 17:47:36 Rithmic Trading | Logon error received from server | 2017-05-23 17:47:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-23 17:47:36 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-23 17:47:36 DTC Client (333) | Initiating close of socket by core. | 2017-05-23 17:47:36 Rithmic Trading | Disconnected. | 2017-05-23 17:47:36 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-23 17:47:36 DTC Client (333) | Shutdown started. Waiting for graceful close. | 2017-05-23 17:47:36 DTC Client (333) | Socket gracefully closed by remote side. | 2017-05-23 17:47:40 DTC Client (333) | Closed. | 2017-05-23 17:47:40 Rithmic Trading | Port for executable: 55632 | 2017-05-23 17:49:36 Listening socket (672), port 55632 | Closed. | 2017-05-23 17:49:36 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-23 17:49:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55632 | 2017-05-23 17:49:38 DTC Client (335) | Creating socket. | 2017-05-23 17:49:38 Rithmic Trading | Connected to server. | 2017-05-23 17:49:39 Rithmic Trading | Starting socket receive thread. | 2017-05-23 17:49:39 Rithmic Trading | Sending Encoding Request to server | 2017-05-23 17:49:39 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-05-23 17:49:39 Rithmic Trading | Sending logon request message. | 2017-05-23 17:49:39 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-05-23 17:49:39 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-05-23 17:49:39 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-05-23 17:49:39 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-05-23 17:49:43 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-05-23 17:49:43 Rithmic Trading | Received logon response. | 2017-05-23 17:49:43 Rithmic Trading | Server Name: DTC Bridge. | 2017-05-23 17:49:43 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-05-23 17:49:43 Rithmic Trading | Logon error received from server | 2017-05-23 17:49:43 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-23 17:49:43 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-23 17:49:43 DTC Client (335) | Initiating close of socket by core. | 2017-05-23 17:49:43 DTC Client (335) | Shutdown started. Waiting for graceful close. | 2017-05-23 17:49:43 Rithmic Trading | Disconnected. | 2017-05-23 17:49:43 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-23 17:49:43 DTC Client (335) | Received socket Close event | 2017-05-23 17:49:47 DTC Client (335) | Closed. | 2017-05-23 17:49:47 Date Time Of Last Edit: 2017-05-23 19:09:17
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| [2017-05-23 19:13:21] |
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This is the relevant message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-05-23 17:49:43 Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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